============================================ Year 2000 Grolier Multimedia Encyclopedia(R) Deluxe Version 12.02 (RW) Windows 98, 95, and NT README.TXT ============================================ This document contains the following sections: System Requirements Installation/Uninstallation Registering GME2000 Troubleshooting Setting Preferences in GME2000 Keyboard Shortcuts Online Features Cyber Patrol Academic Citations How To Contact Grolier Interactive -------------------- System Requirements -------------------- To use the Windows Deluxe version of the Year 2000 Grolier Multimedia Encyclopedia (GME2000), you need the following: * 486 DX/100 MHz or higher processor for Windows 98, 95 or NT Workstation 4.0. * 16 MB of memory for Windows 98, 95 and NT Workstation 4.0 * "Double-speed" CD-ROM drive (300 KB/sec or higher transfer rate) * Windows-compatible sound card and supporting software; wave-table sound card recommended for MIDI sound playback * SVGA 256-color video display driver * Hard-disk space - Minimal Installation = 10 MB free - Optimal Installation = 70 MB free NOTE: The optimal installation copies more files from the CD-ROM to your hard drive to make the program run faster but does not provide more actual content than the minimal installation. * Operating System: Windows 98, 95, or NT Workstation 4.0. * Apple QuickTime for Windows version 3.0. Apple QuickTime for Windows version 4.0.3 required for optimal playback on Windows 98, 95 or NT systems (supplied with product) * Microsoft Mouse or compatible pointing device * Speakers or Headphones * Printer (optional) Optional Online Requirements * Modem (required for online features only) * Access to the World Wide Web using an Internet Service Provider. AT&T WorldNet(sm) Service and Netscape Navigator(tm) Internet Browser software supplied with product. Additional monthly charges may apply to AT&T WorldNet Service. See enclosed brochure for details. To use the Year 2000 Grolier Multimedia Encyclopedia with the Internet, additional RAM and hard-disk space are required. Please refer to individual products for specific additional requirements. Microsoft, MS-DOS, Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation. Apple and QuickTime are registered trademarks of Apple Computer, Inc. ---------------------------- Installation/Uninstallation ---------------------------- Do I need to uninstall earlier versions of the GME before installing the GME2000? The GME2000 is a separate product from any of the earlier editions. If you have an earlier edition of the GME, you can uninstall it from your system if you want to free up hard drive space. However, previous editions of the GME will not interfere with the operation of GME2000 if you choose to keep them on your system. Do I Have to Install Disc #2? NOTE: If you are using the Deluxe (2-CD) version, you do not need to install disc #2. If disc #2 is needed you will be prompted to insert it after clicking the Swap Discs button. Windows 98, 95, and NT Users If the AutoPlay feature is enabled on your computer, the installation program should automatically launch when you insert the Year 2000 GME CD-ROM into your drive. Follow the on-screen instructions to continue the installation. After installing the program files for GME2000 you will be prompted to install QuickTime for Windows(R) which is produced by Apple Computer, Inc. You must install QuickTime for Windows(R) in order to run the Year 2000 Grolier Multimedia Encyclopedia. If the AutoPlay feature is disabled or if you are not using native Windows drivers for your CD-ROM drive, the installation will not begin automatically; you can begin the installation by going to Start, Run, and typing D:\SETUP.EXE (assuming D is your CD-ROM drive letter) and pressing the Enter key. *Please Note: To install the GME2000 on Windows NT 4.0 or later administrator privileges are required. To use GME2000 after installation just remove the GME2000 CD from your drive and reinsert it. If AutoPlay is enabled the program should prompt you with a window asking you to Run or Cancel. Choose Run to launch the GME2000. If AutoPlay is not enabled you can run the GME2000 by doing the following: Select Programs from the Start menu on the Taskbar. Then, choose Grolier Interactive, move over to select the Year 2000 Grolier Multimedia Encyclopedia, and then click the Year 2000 Grolier Multimedia Encyclopedia icon to start the program. Once the Grolier Multimedia Encyclopedia loads and opens to the title screen, click the Start button to begin using the GME2000. QuickTime for Windows (R) Note: QuickTime for Windows 3.0 was originally supplied with the GME2000 product and is the minimum version of QuickTime required in order to run the GME2000. Although the GME2000 will work with QuickTime for Windows 3.0, QuickTime for Windows 4.0.3 is now supplied on the GME2000 Deluxe CD-ROM since it provides better functionality than QuickTime for Windows version 3.0. QuickTime 4.0.3 can also be downloaded from the Apple Web site which is http://www.apple.com. Once the installation of the GME2000 program files concludes, you will be prompted to install QuickTime for Windows version 4.0.3. For optimal functionality in the GME2000, you should choose the option for a "Full Install" when prompted about the type of QuickTime installation you would like to do. If you do not choose to do a full installation of QuickTime 4.0.3, you could experience problems with both MIDI sound playback and with the Panoramas found in the GME2000. At the completion of the QuickTime installation you will be asked if you want to view the readme file and play a sample movie. These options are normally checked. It is better to uncheck these options and click Finish to complete the QuickTime 4.0.3 installation. Uninstalling GME2000 from Windows 98, 95, or NT Workstation 4.0 GME2000 can be uninstalled from Windows 98, 95, or NT by going from the Start button on the Taskbar to Programs, Grolier Interactive, choosing the year 2000 Grolier Multimedia Encyclopedia, and clicking the unInstallShield icon. Follow the on screen instructions to complete the uninstallation process. GME2000 and earlier versions can also be removed by going from the Start button on the taskbar to Settings --> Control Panels --> Add/Remove Programs, selecting the version of the Grolier Multimedia Encyclopedia you wish to remove, and then clicking the Add/Remove button. -------------------- Registering GME2000 -------------------- How to Register When you run GME2000 for the first time, you will see a registration screen with a "Register Now" button and a check box to disable that screen from appearing again. If you've checked the disable option at some point and the screen no longer appears, you can check the Display Registration Reminder option and click OK in the Preferences dialog available from Edit menu in GME to restore the registration reminder screen or see the "Other Ways to Register" section below. Once you click on the Register Now button you will be presented with a Grolier Electronic Registration window which mentions options for registering by Modem, Internet, Mail, Fax, and Phone. If you do not have a modem or an Internet connnection choose to Register by Phone (users outside the United States or Canada are not given this option). If you wish to register you will need to complete the Grolier Electronic Registration form. Click Next after completing this form and another Grolier Electronic Registration window will appear displaying information about your computer's hardware and system software. You can either check the options for the type of hardware and system software you are using or check the option not to send your hardware and system software information to Grolier Interactive. Click Next and you will see another Grolier Electronic Registration window with the options to register by Modem, Internet, Mail, Fax, and Phone. Select the option you wish to use for registration. If the registration is successful you will see a window saying that the Grolier Electronic Registration was successful. Click the Done button to close this window. Other Ways to Register If you haven't registered yet, but have disabled the registration screen in GME2000, you have two other options for registering. The first option is to go to the Grolier Interactive entry under Programs in the Start menu and select the Register Now option. This provides the same options you would see if you selected Register Now from within the GME. The second option is to fill out and mail in the registration card that came in the box with the program. You can also register by e-mailing our customer service department at custserv@grolier.com with your customer information. Possible Issues with Electronic Registration and Windows NT 4.0 If you are logged on to Windows NT 4.0 as an administrator problems may occur if you attempt to print the registration form without the printer being properly connected or enabled. If the printer is not enabled this may cause the application to quit. To avoid problems printing the registration form on Windows NT 4.0 it is recommended to be sure the printer is properly connected and enabled prior to printing. Secondly, when registering electronically on Windows NT 4.0 clicking the Register by Phone and then the Go Back button may cause the application to quit. It is recommended for NT 4.0 users to avoid using the Go Back button where possible. ---------------- Troubleshooting ---------------- This section of the README file includes troubleshooting information on: QuickTime for Windows(R) Issues Distorted GME2000 Startup Screens Multimedia Playback Audio Playback Exception Errors Printing and Saving Strange Characters in Articles QuickTime for Windows(R) Issues During the installation of the GME2000 you will be prompted to install QuickTime for Windows(R) version 4.0.3. Although the GME2000 can run on QuickTime 3.0, QuickTime 4.0.3 provides better functionality and is now included on the GME2000 CD-ROM. *Please Note: To install QuickTime 4.0.3 administrator privileges may be required if you are running Windows NT 4.0 or later. Listed below are problems that can occur if QuickTime is not installed or if there is a QuickTime for Windows(R) conflict on your system: * GME2000 Crashes at Startup * QuickTime Initialization Failed Errors * Invalid Page Faults GME2000 Crashes at Startup If GME2000 crashes when you attempt to Run the GME2000 click the Start menu, select Settings, then Control Panel, then double-click the QuickTime icon. When the QuickTime Control Panel appears, click the drop-down menu and select Video Settings. Click the radio button next to Safe Mode (GDI Only). QuickTime Initialization Failed Errors and Invalid Page Faults If you do not choose to install QuickTime you could receive a "QuickTime initialization failed" message possibly followed by an error reading "GME2000 caused an invalid page fault in module GME2000.EXE" when you attempt to launch GME2000. If you receive either of these error messages when trying to launch GME2000, try reinstalling QuickTime as outlined below. Reinstalling QuickTime on a Windows 98, 95, or NT 4.0 Workstation 1. Put GME2000 Disc 1 into your CD-ROM drive. 2. If AutoPlay is enabled on your computer, a window will appear asking you to "Run" or "Cancel". Select "Cancel". (If this window does not appear, go to step #3.) 3. Go to the Start menu on the Taskbar, choose Run, type D:\WIN95\QTW32\SETUP.EXE and press Enter. Distorted GME2000 Startup Screens and Panoramas If any of the screens that appear as the GME2000 is launched do not appear normally try increasing the number of colors your computer is set to display. To change the color settings, click the Start button in Windows and go up to Settings. Open Control Panels, Display, and click the Settings tab. Try changing the Color Palette to a higher number of colors. If you are currently set to 256 colors try switching to either High Color or True Color. Click Apply and restart your computer to make this take effect. If the Panoramas appear unclear or grainy, increase the number of colors your video card is displaying to the next highest setting such as High Color 16-bit or True Color 32-bit color. If increasing the number of colors does not help try going to a lower color setting to see if this makes a difference. Multimedia Playback Problems with Video, Animation, or Maps If you experience problems with the appearance or playback of Videos, Animations, or Maps in the GME2000 Deluxe try one of the following suggestions: 1) Try modifying the Video Settings in the QuickTime Control Panel. To change the Video Settings click the Start button in Windows and go up to Settings. Open Control Panel and then double-click the QuickTime icon. When the QuickTime Control Panel opens, click the drop-down menu and select Video Settings. Choose Safe Mode (GDI Only) if the Options radio button is selected or vice versa. 2) Experiment with the Color settings for your video display to find the optimal configuration. To access the video display settings, click the Start button in Windows and go up to Settings. Open Control Panels, Display, and click the Settings tab. Try changing the Color Palette to a different number of colors. If you are currently set to 256 colors try switching to either High Color or True Color and vice versa. Click Apply and restart your computer to make this take effect. 3) Adjusting the Desktop Area (screen resolution) may also resolve video playback problems or the appearance of multimedia in the GME2000. It may be helpful to try the different resolutions available to see which one works best. Click Apply and restart your computer to make any changes take effect. Audio Playback The 2000 Grolier Multimedia Encyclopedia contains both digital audio and MIDI (Musical Instrument Digital Interface) format audio files. MIDI sound files are labeled as such in their captions and are generally the National Anthems and Classical Musical Selections. Note: If a Soundblaster 64 splash screen appears before the title screen of the GME2000, the SoundBlaster 64 screen can be eliminated by disabling it in the SoundBlaster preferences. This SoundBlaster screen can appear with programs that utilize QuickTime for Windows. Troubleshooting Audio playback problems If the sound quality is poor try disabling SRS software which is a 3D stereo sound utility. SRS software could appear on the tasktray and if it appears as an icon can be disabled with a right-click. Another way to disable this in Windows 98, 95, or NT is to press the keys CTRL - ALT - DEL, select SRS if it appears on the Close Program List, and choose to End Task. No Audio in GME2000 If you do not hear any audio in the GME2000 try modifying the QuickTime Control Panel which can be accessed by clicking the Start button on the taskbar and going up to Settings, Control Panels, and double-clicking the QuickTime icon. At this point a QuickTime Settings window will open. Click the down arrow which displays a drop down list of options. Choose Sound Out to display options the playback device (either wavOut or DirectSound) and also the Rate, Size, and Use options. Try experimenting with the Rate option in particular if you are experiencing any audio playback problems such as skips or background static. If prompted to save any changes click OK. Testing your Windows Audio If you are not getting any sound in GME2000, please check to be sure that your sound card is set up properly in Windows. Check to make sure your speakers or headphones are plugged in and that all connections are proper. To test either .WAV or MIDI files in Windows 98, 95, or NT, do the following: 1. Go to Start then to Programs. 2. Choose Accessories and choose Multimedia. 3. Click Media Player and click Device on the menu bar. 4. To test .WAV file audio choose Sound from under Device and open a file to test. 5. To test MIDI audio choose MIDI Sequencer from under Device and open a file to test. If you do not hear audio with either WAV or MIDI files, then your sound card is not working properly in Windows. Consult the sound card manual or manufacturer for information on how to set up the sound card properly in Windows. Exception 10H or 32735 messages, Cannot Read From Drive X Errors, Overflow of Hotspots, and Lockups Exception 10H messages, Exception 32735, Cannot Read From Drive X Messages, Overflow of Hotspots, and unexplained lockups can often be corrected by cleaning the bottom (unprinted) side of the CD-ROM with a soft, dry cloth from the center to the outside edge in a straight line. Fingerprints or smudges often cause these types of errors. Water can be used for cleaning purposes. If you have a CD that is visibly damaged, you may need to contact Technical Support about obtaining a replacement CD. Older versions of video and/or CD-ROM device drivers can also cause these types of error messages. If you have not updated your video and CD-ROM device drivers and are experiencing these problems, you should contact the manufacturer of your video card or CD-ROM drive to obtain these drivers. Unusual Fonts in GME2000 articles GME2000 installs a special font to display certain characters within articles. If you installed the GME2000 and then did not restart your computer immediately after installation, the font may not have had time to register with Windows. This may cause unusual symbols or fonts to appear in the GME2000 article text. To resolve this, exit the GME and go to Settings from the Start menu, select Control Panel, then select Fonts. With the Fonts window open, press the F5 key to refresh the Font window. A list of 8 Grolier fonts should appear in this window. Close all windows and run GME2000 again; the special characters should now display correctly. If you continue to see unusual characters in the article text, uninstall and reinstall the GME2000. Restart your computer after installing the GME2000. ------------------------------- Setting Preferences in GME2000 ------------------------------- Display Registration Reminder Checked: Registration Reminder screen will appear each time the GME2000 is run. Unchecked: Registration Reminder screen is disabled. Display Title Screen Checked: Title screen is displayed during GME2000 startup. Unchecked: The GME2000 opens directly into the program without displaying the title screen. Resume Last Session Checked: Returns you to the feature and location of your last session in GME2000. Unchecked: GME2000 will start in the Articles feature with the "letter A" article displayed. Default Window Size and Position Selected: GME2000 opens in a window centered on your screen. Last-Used Window Size and Position Selected: GME2000 opens to the window size and position you had at the time you quit your last GME2000 session. Maximize Window Size Selected: GME2000 opens in a maximized position (full screen). Enable Enhanced Article Display Checked: A thumbnail of the most relevant multimedia item (when available) appears in the left-hand margin of the article content region. Unchecked: The article text fills the entire content region; related items are not shown in the left-hand margin. Enable Online Knowledge Explorer(R) Checked: Buttons for the Online Knowledge Explorer(R) feature will appear in the lower-left corner of the article content region. Unchecked: Buttons will not appear in the article display area for the Online Knowledge Explorer(R). Use the Online button in the lower-right corner to access these features. Note: If you disable the Enhanced Article Display and Enable Online Capabilities options in the GME2000, the Online Knowledge Explorer(R) will not be visible in the content region or under the Online selection on the menu bar even if it is active in Preferences. Enable Printing Checked: Enables the Print button, the Print option under File on the menu bar, the Print option in the context menu which can be accessed by right-clicking the mouse, and also enables printing with the keyboard shortcut CTRL - P. Unchecked: Disables the Print button, the Print option located under File on the menu bar, the Print option in the context menu, and also the keyboard shortcut CTRL - P. Enable Online Capabilities Checked: Allows access to online databases available from articles. Unchecked: Removes all access to the online databases available from articles. Enable Interface Sounds Checked: Sounds play when tabs or buttons in GME2000 are clicked. Unchecked: Disables sound from playing when tabs or buttons in GME2000 are clicked. Enable Word Lookup on Double-Click Checked: Double-clicking a word within an article displays the definition of the word. Unchecked: Double-clicking a word within an article highlights the word. Font Size The default font size can also be changed in the Preferences section of GME2000. After changing the font size click the OK button to make this take effect. Web Browser Button Click the Web Browser button to configure the GME2000 to work with your Web browser for access to the online features directly from GME2000. Click the Browse button inside the Grolier Internet Access window and open the directory containing your Web browser. Then click once on the executable file for your browser(e.g.: Netscape.exe, Iexplore.exe) and then click Open. Click OK in the Grolier Internet Access Dialog box and click OK again in the Preferences dialog box to complete the configuration. In the Grolier Internet access window you will also see a box labeled "Use Quotes". The "Use Quotes" box should be checked, particularly if you are using an older Web browser which requires URLs to appear in quotation marks when accessing them. The Online Features section of this document contains more detailed information on connecting the GME2000 to your Web browser. Word Processor Button Click the Word Processor button to configure the GME2000 to work with your word-processing program. Click the Browse button and navigate to the directory containing your word-processor. Click once on the executable file for your word-processor and then click Open. Click OK in the word-processor dialog box and click OK again in the Preferences dialog box to complete the configuration. Password Button Schools and libraries may wish to take advantage of this option in order to have control over the configuration of all of the Preferences, including the Word Processor and Web browser, in a public environment. Click on the Password Button to set a password for the configuration of preferences in GME2000. Enter a new password or change your current password here and click OK. To disable password checking, make sure the "Disable Password Checking" box is checked. Click OK in the Preferences dialog box to complete the configuration. Auto Run Preferences and Changing Themes Under Edit on the menu bar you will find options for Auto Run Preferences and Changing Themes. Auto Run preferences allow you to select the amount of time between a change of screens or select from Random or Sequential play when in Auto Run mode. Random play will jump from one item to another without a specific order. Sequential play moves from one item to the next in the order that the items appear in the list. Themes are the backgrounds used for GME2000. Themes can be changed by clicking Change Theme from under the Edit menu in GME2000. Double-click any of the themes folders to see what specific themes are available and then double click the specific theme of your choice. You will be asked if you want to change the theme. Click OK. ------------------- Keyboard Shortcuts ------------------- This is a list of the Keyboard Shortcuts in GME2000. These shortcuts provide an easy way to access features in GME2000 with your keyboard. CTRL + 1 = Articles CTRL + 2 = Gallery CTRL + 3 = Atlas CTRL + 4 = Timelines CTRL + 5 = Guided Tours CTRL + 6 = Interactivities CTRL + 7 = Dictionary CTRL + A = Select All CTRL + C = Copy CTRL + H = History CTRL + K = Knowledge Tree CTRL + M = Add to Marker List CTRL + P = Print CTRL + S = Save As CTRL + T = Word Processor ---------------- Online Features ---------------- GME2000 is both a rich reference source and a connection to the vast resources of the Internet. Using the Online Knowledge Explorer(R) feature you can link to two other Grolier Encyclopedias online (Encyclopedia Americana(R) and the New Book of Knowledge(R)), access thousands of carefully-chosen links to World Wide Web sites through the Grolier Internet Index(R) and obtain Grolier Article Updates. Starting from a linked article within GME2000, you can click the Online button, which will take you to a screen that lists the types of links available for this particular article. You will need both a modem and an Internet account from an Internet Service Provider (ISP) to complete the connection to the Online Knowledge Explorer(R) features. If you are already on the Internet, you will be asked to point the GME2000 to your Internet browser the first time you click on any of the online buttons. Using the Browse feature provided, select the directory and program where your Internet browser software resides, for example c:\netscape\netscape.exe, and click OK. From that point on, clicking any of the online buttons will launch your browser and automatically connect you to the appropriate online screen. Configuring the GME2000 to Work With Your Web Browser To use the ONLINE features of GME2000 you must have a stand-alone Web Browser. This means, that you have a separate icon for your Web Browser from the rest of the icons for your Internet service. If you do not have this kind of Web browser, ask your Internet service provider how to interface your service with such a browser (Netscape for example). Some services will not allow a stand alone browser to automatically dial the phone and connect. If your service is like this, then you will have to first sign onto your system (dial up) before using the online features of GME2000. To configure the GME2000 to work with your Web browser, do the following: First, start GME2000. Go up to EDIT and choose PREFERENCES. Click the WEB BROWSER button and then the BROWSE button. The "Use Quotes" box in the Grolier Internet Access window should be checked because some older Web browsers require URLs appear in quotation marks when accessing them. Use the BROWSE button to search for your Web browser because merely typing in the path to the Web browser's executable file and clicking OK will not save the path to the registry. After clicking BROWSE click the down arrow to the right of LOOK IN to scroll down and go on to your computer's hard drive. Open your C: drive if this is where your browser is located. Open the Program Files folder and then either the Netscape or Internet Explorer. Open these folders further until you locate the executable file for the program which is usually listed as Netscape or Iexplore in these folders. Double click this file and it should appear in a box that is labeled Grolier Internet Access which shows the path to the Web browser. Click OK here and OK back in Preferences also to make this take effect. *** NOTE: Do not choose GME2000.EXE as your Web browser. This may cause the program to crash. Updating the Online Index Grolier continually adds more online links to related articles. Therefore, you will need to obtain an updated version of the Online Index periodically. To do this, go to the Online menu in GME2000 and click Update Online Index. If you do NOT have an Internet account: For those who are not yet on the Internet but who want to use the many Grolier online features we've included AT&T WorldNet Service software, which contains a specially customized version of Netscape Navigator software. To install the AT&T Worldnet software select AT&T WorldNet Service Setup from the Grolier Interactive group on your Programs list. When asked during the installation process for a registration code, please use the following: For current AT&T Long Distance Customers - LMSQIM631 For non-AT&T Long Distance Customers - LMSQIM632 Consult the enclosed AT&T WorldNet Service brochure for installation tips and instructions. If you have any technical problems during installation of this service, please call the phone number provided below. AT&T WorldNet Service at: (800)400-1447 Or, if you have alternate access to the Internet, check out this website: http://www.att.com/WorldNet/ ------------- Cyber Patrol ------------- What is Cyber Patrol? Cyber Patrol is a software program that allows you to manage Internet access from your computer. With Cyber Patrol loaded on your PC you can: * Block access to possibly offensive and dangerous Internet sites and chat groups. * Use the CyberNOT or CyberYES lists of Internet sites to make access decisions. * Prevent typing of credit cards, telephone numbers or other information with ChatGard(R). * Restrict access to certain times of the day. * Limit total access time for each day and each week. * Control access to major on-line services. * Control access to applications on your PC, such as games and personal financial managers. * Set different controls for each user of your computer. Detailed information on Cyber Patrol is provided in the Cyber Patrol Help file. System Requirements for Cyber Patrol - IBM PC or compatible - 1 MB RAM - 2 MB of disk space - Connection to the Internet Installing Cyber Patrol ** NOTE: To install Cyber Patrol, you must have GME2000 Disc 1 in your CD-ROM drive. To install Cyber Patrol on your PC, go to the Grolier Interactive entry on the Programs list and select Install Cyber Patrol. This will launch the install and create a folder on your hard disk called "Patrol". Once the installation is complete you can launch Cyber Patrol from the Programs menu in the Start menu. Getting Detailed Help for Cyber Patrol If you require assistance in any of the features or setup instructions for Cyber Patrol please consult one of the following: 1. Check the Readme.wri file associated with the Cyber Patrol program. You will find it in the Patrol folder on your hard drive once the program is installed. 2. Check the Help file in the program. 3. Go the Cyber Patrol website at: http://www.CyberPatrol.com. 4. Contact MicroSystems technical support: For telephone support from MicroSystems for Cyber Patrol, call: United States: (423)670-2095 , Monday-Friday*, 8:00 a.m. - 8:00 p.m. (CST) United Kingdom: 011-44-1344-874111 Monday-Friday*, 8:30 a.m. - 6:00 p.m. (GMT) * Except on selected national holidays. For online support, send e-mail to: cybersup@microsys.com Or visit the CyberPatrol web site at: http://www.cyberpatrol.com Online support is available 7 days a week. Support queries are answered within two (2) business days. ------------------- Academic Citations ------------------- The text and graphical materials in the Year 2000 Grolier Multimedia Encyclopedia are copyrighted. Any time you copy or paste from the GME2000 for a report, paper, etc., you must give proper credit. For an article, list the author's name (if available), the article title, the name of the encyclopedia, and copyright (c) 1999 Grolier, Inc., Danbury, CT. A copyright notice is automatically added to any item you print from GME2000. ----------------------------------- How To Contact Grolier Interactive ----------------------------------- If this file, the user's guide, and the help file (reached via the Help menu in the year 2000 Grolier Multimedia Encyclopedia) fail to resolve any problems you are having, you can contact Grolier Interactive's Technical Support team at: FAX: 203-797-3110 BBS: 203-797-6872 (see below for more information) VOICE: 203-797-3336 INTERNET: http://gi.grolier.com EMAIL: techsup@grolier.com Live technical support is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. EST (excluding holidays). If you send e-mail to Grolier Interactive Technical Support regarding a problem, please include the version number that is printed on the face of the Grolier CD-ROM (e.g. Version 12.00). Also, please provide the details of any error messages you encounter and provide as much information as possible about the computer you are using. By Mail: Grolier Interactive Inc. Attn: Technical Support 90 Sherman Turnpike Danbury, CT 06816 The Grolier BBS General Information about the Grolier BBS Contact Grolier by modem 24 hours a day! Grolier Interactive offers a Bulletin Board Service (BBS) to better meet your technical support needs. You can use the BBS to send our Technical Support team messages concerning any problems you encounter with GME2000. In most cases, you will receive a response to your question within one working day. To read our response to you, simply call the BBS the next day. If we have responded, you will automatically be notified at the time you connect. Please remember the ID and PASSWORD you use when you leave us your message. In order to receive your reply, you will have to log-on using the same ID and PASSWORD. What You Need To Know to Connect to the Grolier BBS Our BBS number is 203-797-6872. You will need a 2400 BPS or higher speed modem to access the board. Set your communications software to DATA BITS=8, PARITY=N, STOP BITS=1. Don't forget that the Windows 98/95 communications program is called HyperTerminal and is located in the Accessories group. readme.txt