Direct Assistance

Important

• The support information listed here is available for Internet Explorer only. For information on support available for other products, please see the support information in the documentation or Help files that came with the individual products.

If you still need answers to your technical questions, you can get support depending on how you acquired Internet Explorer:

If your product was preinstalled or distributed with your personal computer, you need to contact your computer manufacturer for support.

If you acquired your product at a retail outlet or downloaded it directly from Microsoft, in the U.S., call (425) 635-7123, 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (905) 568-4494, 5:00 A.M. to 5:00 P.M. Pacific time, Monday through Friday, excluding holidays. Toll-charges may apply.

When you contact us for support, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

• The version of the Microsoft product you use
• The type of hardware you use
• The operating system you use
• The exact wording of any messages that appeared on your screen
• A description of what happened and what you were doing when the problem occurred
• A description of how you tried to solve the problem

Pay-Per-Incident Support

If you require support after normal business hours, or your 90 days of Standard No-Charge Support, as described above, has expired, you can purchase Pay-Per-Incident Support for Internet Explorer as follows:

• In the U.S., for a fee of $35 US per incident, please call (800) 936-5700 or (900) 555-2000, 24 hours a day, seven days a week, including holidays.
• In Canada, for a fee of $45 CDN plus tax per incident, please call (800) 668-7975, 5:00 A.M. to 9:00 P.M. Pacific time, seven days a week, excluding holidays.
• In the U.S. and Canada, you can also submit your support question via the Internet with Web Response. For more details, go to Microsoft Technical Support Online at http://www.microsoft.com/support/.

Note

• Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the (900)# calls will appear on your telephone bill.

Priority Annual Support

If you anticipate a higher volume of support incidents, or need priority access to Microsoft Technical Support Engineers, you can purchase a Priority Annual Desktop Account as follows:

• In the U.S., for more information or to purchase an annual account at a cost of $295 US per 10 incidents, please call (800) 936-3500, 24 hours a day, seven days a week, including holidays. To submit an incident against an existing account, call (800) 936-4700, 24 hours a day, seven days a week, including holidays.
• In Canada, for more information, to purchase an annual account at a cost of $295 CDN plus tax per 10 incidents, or to submit and incident against an existing account, please call (800) 668-7975, Monday through Friday, excluding holidays, 5:00 A.M. to 9:00 P.M. Pacific time.

Additional Support Options

Support Programs and Services: Microsoft Technical Support also offers professional support programs and services for medium-sized and large businesses that require more than just standard incident resolution. For more information, visit Microsoft Technical Support Online at http://www.microsoft.com/support/.

Additional Information