McAfee VIRUSCAN 2.1.0 Public Beta Problem Reporting Guide (REPGUIDE.TXT) Author: David Pierce Last Update: 94/03/23 (DAP) Printed: 94/03/23 (DAP) Thank you for participating in the McAfee VIRUSCAN 2.1.0 Public Beta Program. This document is intended to aide you in detecting and reporting problems encountered during the beta period, and includes the following: * Problem Reporting * Product Notes * Known Problems with 2.1.0 Beta * Bug Report Form DISCLAIMER MMMMMMMMMM This product is Beta software, and as such, is not at production quality levels. It is not intended for daily use, and should not be used as the sole source of anti-virus protection for your system. In no event shall McAfee Inc. be responsible for any damages whatsoever arising out of the use or inability to use this product. PROBLEM REPORTING MMMMMMMMMMMMMMMMM If you encounter any problems during the course of the Beta period, please review the list of known problems, below, to see if your problem is on the list. Problems listed are currently being addressed, and will be fixed before the final release of the product. If your problem is not listed, please notify us so we can address the issue; Fill out a copy of the enclosed Bug Report Form and FAX or mail it to us at: E-mail: vs20beta@mcafee.com FAX: 1-(408) 970-9727 (Address FAXes to to SQA) BBS: 1-(408) 988 4004 (send EMAIL to VS20BETA SUPPORT) Mailing Address: McAfee Associates, Inc. ATTN: SQA 2710 Walsh Avenue, Suite 200 Santa Clara, CA 95051-0963 Page 1 Problem Reporting Guide Page 2 ZDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD? 3IMPORTANT NOTICE - PLEASE READ!3 @DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDY Due to the nature of anti-virus software, the slight chance exists that a virus may be reported in a file that is not infected by that virus. If you receive a report of a virus infection which you believe may be in error, please contact us by one of the methods listed above, and upload a copy of the file in question to the BBS. Include in any correspondence your name, address, daytime telephone number, fax number, and electronic mail address, if any. Problem Reporting Guide Page 3 Known Problems with VIRUSCAN 2.1.0 Beta MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM The following bugs are known to exist in the Beta version of McAfee VirusScan 2.1.0 product. All problems are currently being addressed, and will be fixed before the final release of the product. When you encounter a problem, please check this list to determine if your problem is on this list. If the problem is not on this list, please fill out a Bug Report Form and send it to McAfee SQA so we can properly investigate the problem. Bug # Summary of Problem DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD 559 Improper colors used for windows The colors used for background and foreground color in the Browse dialogs and the colors used for button text are incorrect. This is only visible on systems with non-standard color schemes. This problem will be fixed in the final release. 625 WSCAN does not disable VSHIELD If VSHIELD 2.0.x is loaded when WSCAN runs, VSHIELD will prevent access to any infected files, so WSCAN cannot scan them. This problem will be fixed in the final release. 658 Selecting "Contents" from the main window "Help" menu brings up help for the Help application, not for WSCAN. This problem will be fixed in the final release. 663 Messages in the "Messages" box in the main window are not aligned properly This problem will be fixed in the final release. 669 The Virus List window does not display information about viruses The controls in the Virus List window which are intended to display information about each virus do not currently contain any information, so only the virus names are listed. This information will be available in the final release. Problem Reporting Guide Page 4 IMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM; : McAfee VIRUSCAN 2.1.0 Beta Bug Report Form : HMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM< I. BETA TESTER CONTACT INFORMATION Your Name: __________________________ Date: __________ Name on BBS: __________________________ Internet Address: __________________________ Phone Number: __________________________ FAX Number: __________________________ MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM II. PROBLEM IDENTIFICATION (SHORT) Is this problem listed on the known bug list?: Yes _____ No _____ Bug #: ___________ Product(s): VirusScan for DOS _____ VShield _____ VirusScan for OS/2 _____ VShieldCRC _____ VirusScan for Windows _____ CheckShield _____ Other: __________________________________________ Operating System and Version: ________________________________________________ Network Software and Version: ________________________________________________ System Hardware Description: ________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Memory Manager(s): HIMEM.SYS (version _____) EMM386 (Version _____) 386MAX (version _____) QEMM (version _____) Other: __________________________________________ Is the problem reproduceable? Yes _____ No _____ Sometimes _____ Problem Reporting Guide Page 6 Please attach a copy of your CONFIG.SYS, AUTOEXEC.BAT, and MEM /DEBUG dump. Alternatively, use a program like Microsoft System Diagnostics, Quarterdeck Manifest, or Norton SysInfo to generate a complete report of your system and attach the report file. MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM III. PROBLEM IDENTIFICATION (LONG) Detailed Description of the Problem: (Please include steps to reproduce the problem if known.) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ (Attach more lines if you need them to describe the problem.)