------------------------------------------------------------------ HawkEye 2.0 (TM) for Windows 95 for the Number Nine Imagine (TM) 128 Series Version 2.13 ------------------------------------------------------------------ This file contains the latest information about Hawkeye 2.0 for Windows 95 for the Imagine 128 Series. The entire contents of this file should be read because information contained here may not appear in other printed documentation or in on-line Help. In addition, the following text file is provided with Hawkeye for Windows 95 for the Imagine 128 Series to supplement this READ_ME.TXT: FILELIST.TXT A complete list and description of all the files included with Imagine 128 Series HawkEye for Windows 95. ------------------------------------------------------------------ CONTENTS ------------------------------------------------------------------ INSTALLING IMAGINE 128 SERIES HAWKEYE FOR WINDOWS 95 DRIVER AND UTILITIES RESOLVING ISSUES WITH YOUR NUMBER NINE BOARD SOFTWARE UPGRADES USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS) WORLD GROUP MANAGER (WGM) INTERNET COMPUSERVE DIRECT DRAW, DCI AND VIDEO FOR WINDOWS TROUBLESHOOTING HAWKEYE FOR WINDOWS 95 DRIVER AND UTILITIES OTHER PROBLEMS ------------------------------------------------------------------ INSTALLING IMAGINE 128 SERIES HAWKEYE FOR WINDOWS 95 ------------------------------------------------------------------ NOTE: Before installing the Number Nine drivers, please close all open application programs and disable any anti-virus software that is running on your computer until the HawkEye for Windows 95 installation is complete!!! Installing the Imagine 128 Series software is a one step procedure. Simply run the file 'Setup.exe' to install both the Windows 95 drivers and the HawkEye 95 feature set. PRELIMINARY: If you have downloaded the driver from our BBS, World Wide Web home page or FTP site, continue installation by following steps 1 and 2 below. NOTE: Do NOT store these files in a DIRECTORY called C:\NUMBER9 as it will create a conflict with the configuration FILE of the same name!!! STEP 1: SETUP.EXE will perform the HawkEye for Windows 95 installation for you. Specify the path to the new driver using one of the examples below: Example 1: From the Imagine 2 CD-ROM: - Insert the Imagine 2 CD-ROM into your CD-ROM drive. - From Windows 95: - Click on the Windows 95 'Start' button. - Select Run... - Run SETUP from the \WIN95 subdirectory on your CD-ROM drive. For example, if your CD-ROM is drive D:, then you should type: D:\WIN95\SETUP. Example 2: From diskette: - Insert the HawkEye for Windows 95 Diskette into your floppy drive. - From Windows 95: - Click on the Windows 95 'Start' button. - Select Run... - Type a:\setup (if a: is your floppy drive) - Press Enter Example 3: From your hard drive or network drive: - From Windows 95: - Click on the Windows 95 'Start' button. - Select Run... - Type in the full path to the directory where you copied the Imagine 128 Series HawkEye for Windows 95 driver files, either on your local hard drive or on a network drive. - Run 'setup.exe'. Example 4: If you're not sure exactly where the drivers are: - From Windows 95: - Click on the Windows 95 'Start' button. - Select Run... - Choose the "Browse..." button to find them. - Run Imagine 128 Series 'setup.exe'. When prompted, you must restart Windows 95 to complete the installation of your new HawkEye for Windows 95 features. ------------------------------------------------------------------ RESOLVING ISSUES WITH YOUR NUMBER NINE BOARD ------------------------------------------------------------------ The Number Nine Web Site at http://www.nine.com/ contains extensive technical information about your new Number Nine board, including FAQs (frequently asked questions). The Technical Support pages on the Web site can be found at http://www.nine.com// These include our newest drivers for download from our FTP server, FAQs (Frequently asked questions with solutions), and Windows 95 information. The FAQs, as well as the Troubleshooting section in this README, will answer most of your technical support questions. If you are experiencing a problem and wish to determine whether it is related to your Number Nine board, Windows 95 allows the user to incrementally decrease the video acceleration. In doing so you can determine whether or not it is the display driver that is causing the problem. To lower the acceleration: - Click on the Windows 95 'Start' button. - Select 'Settings' and then 'Control Panel'. - Double click on the 'System' icon. - Click on the 'Performance' tab, then on the 'Graphics' button. - Move the acceleration slider to 'None' then click on OK. - Click on OK again. - You will then be prompted to restart your computer. - Click 'yes'. NOTE!: MOST HAWKEYE FOR WINDOWS 95 FEATURES WILL NOT BE AVAILABLE WITH ACCELERATION SET TO NONE!! The functionality of HawkEye for Windows 95 is affected by the video accelerator slider position as follows: ---+ (Full) all accelerator functions - full HawkEye support --+- most accelerator functions - Partial HawkEye support (No Chameleon Cursor) -+-- basic accelerator functions - minimal HawkEye support +--- (None) no accelerator functions - minimal HawkEye support If the problem still occurs in an unaccelerated mode, then the problem is most likely being caused by Windows 95 or other hardware/software and not by the HawkEye for Windows 95 driver. If the problem does not occur, reset the video acceleration to full and restart Windows 95. The Status application in the HawkEye Control Panel gives much information on the configuration of the card. If a problem is application specific, please have vendor information and application version information readily available. ------------------------------------------------------------------ SOFTWARE UPGRADES ------------------------------------------------------------------ Even though you may have just received your Number Nine software, newer versions may be available. Free upgrades are provided to all Number Nine customers on the Number Nine Bulletin Board System (BBS), World Wide Web home page and FTP site. To see if you have the latest version, compare the version number of your software (on the label of the provided diskette or in Status in the HawkEye for Windows 95 Control Panel under Windows Disk Version) with the version number of the corresponding software on the BBS, World Wide Web home page or FTP site. ------------------------------------------------------------------ USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS) ------------------------------------------------------------------ (USA) Dial: (617) 862-7502 Baud Rates: Up to 28,800 baud Compression: HST, v.32 and v.42 supported Modem Setup: 8 data bits, 1 stop bit, no parity Required: PKUNZIP 2.04g to decompress files (EUROPEAN OFFICE) Dial: + 49 89 614 491 66 Baud Rates: Up to 14,400 baud Compression: HST, v.32 and v.42 supported Modem Setup: 8 data bits, 1 stop bit, no parity Required: PKUNZIP 2.04g to decompress files The BBS has a separate file area for each Number Nine product. The latest driver updates can be found in each product's file area, and files of general interest (shareware, etc.) can be found in the General library. An E-mail system is available for technical questions about Number Nine products or about the BBS in general. A complete listing of available files can be downloaded by invoking the "Download List of Files" command from any file library menu. On the US BBS, RIP graphics are supported, and a RIP compatible terminal program is available in the General library (RIPTM154.ZIP). Many files are self-extracting, but some files will require the latest version of PKUNZIP to decompress. PKUNZIP is available in the General library (filename PKZ204G.EXE), and can also be found on most on-line services such as CompuServe and America Online. ------------------------------------------------------------------ WORLD GROUP MANAGER (WGM) ------------------------------------------------------------------ Number Nine's BBS now supports the Worldgroup Windows-based BBS client. Worldgroup Manager is a program which connects you to any on-line service running Worldgroup server software. You can download the client software from the General Library on our BBS. ------------------------------------------------------------------ INTERNET ------------------------------------------------------------------ Number Nine now has an FTP site. All current Number Nine Drivers are available to anyone with access to the Internet. Our FTP Address is: ftp.nine.com. Number Nine also has a World Wide Web server at: http://www.nine.com. Information about Number Nine products as well as our FTP site can now be accessed at our World Wide Web site. ------------------------------------------------------------------ COMPUSERVE ------------------------------------------------------------------ Number Nine also has a dedicated forum on CompuServe. This can be reached by typing GO NINE at the appropriate prompt. We are located in the Graphics C Vendor forum, under the name 'Number Nine'. Technical Support questions can be posted in this area and are addressed every day. ------------------------------------------------------------------ DIRECT DRAW, DCI AND VIDEO FOR WINDOWS ------------------------------------------------------------------ DCI support is now incorporated into 'Direct Draw' for Windows 95. Direct Draw requires library files that are not included with Hawkeye for Windows 95. Installing any Direct Draw application or game will install these files. NOTE: Direct draw support is currently only available on the Imagine Series 2 product line. Direct draw support for the Imagine 128 is currently under development, and will be available from the #9 BBS or FTP site as soon as it is completed. The Video for Windows extensions are also no longer necessary in Windows 95. -------------------------------------------------------------------------------------------------------- TROUBLESHOOTING HAWKEYE FOR WINDOWS 95 DRIVER AND UTILITIES -------------------------------------------------------------------------------------------------------- * * * 1. HawkEye for Windows 3.1 will not run on a new or upgraded Windows 95 configuration. Resolution: HawkEye for Windows 3.1 is not intended to be run on Windows 95. You need to upgrade to HawkEye for Windows 95. * * * 2. Number Nine Energy Saver feature does not appear in the Number Nine HawkEye Control Panel for Windows 95. Resolution: Energy Saver support is built into Windows 95 and can be selected from Display properties in the Windows 95 Control Panel. * * * 3. After shutting down HawkEye you cannot locate it to reopen it. Resolution: Double click on the Number Nine icon on the Windows 95 task bar to reopen HawkEye. * * * 4. You have selected 32K colors (15bpp) using Resolution Exchange but Windows 95 Display Properties Settings indicates that you are at 65K colors (16bpp). Resolution: Windows 95 does not provide a 15bpp color depth option and will indicate 16bpp when either 15bpp (32K colors) or 16bpp (65K colors) have been selected through Resolution Exchange. You can use Resolution Exchange or Status to distinguish between 15bpp and 16bpp color depth settings. * * * 5. After changing resolution or color depth using Windows 95 'Desktop area' or 'Color palette' your monitor exhibits slight color separation (especially visible around text) and vertical lines seem to shimmer . Resolution: Use Monitor Adjustment to change the refresh rate slightly. NOTE: It is important to select the correct monitor model in Windows 95 Display Properties. * * * 6. You press your Zoom Hawk Key and no zoom occurs or when you open the Zoom property page no zoom levels are available. Resolution: 1) In general, more Zoom levels are available at higher color depths. 2) Some Zoom levels may become unavailable after changing the vertical refresh rate (using Monitor Adjustment). * * * 7. When you change color depths with Resolution Exchange you are asked to restart Windows 95. Resolution: You will always be prompted to restart Windows 95 when you change color depths. * * * 8. In Status, the Current Monitor Resolution does not update when zooming. Resolution: The Current Monitor Resolution is not intended to reflect zoomed resolutions. * * * 9. Chameleon Cursor does not function when using "3D pointers", "Windows Standard (extra large)", and "Windows Standard (large)" pointer schemes, or Windows 95 mouse trails. Resolution: These pointer schemes and mouse trails are all software cursors. Chameleon Cursor is for use on Hardware Cursors, and will not work on software cursors. To find your mouse easily, we suggest either using Mouse Trails or Chameleon Cursor. * * * 10. At 256 colors, desktop background colors may flash or shift noticeably behind an active window. Resolution: With 256 colors, Windows 95 keeps the correct colors in the active window, and allows the background colors to flash or shift. With high color depths, Windows 95 keeps all colors correct. * * * 11. During the installation of HawkEye for Windows 95, you get the error message "Unable to find #9 configuration file." Resolution: You may have created a temporary DIRECTORY called Number9 in your ROOT directory (C:\Number9). Our configuration FILE is called Number9 and is located in the ROOT directory (C:\Number9). Rename the Number9 directory in the root directory to another name. It is necessary that the Number9 configuration file remains in the root directory of your boot drive. * * * 12. Minor corruption is visible in a Windows application. Resolution: If you are experiencing a problem and wish to determine whether it is related to your Number Nine board, Windows 95 allows the user to incrementally decrease the video acceleration. In doing so you can determine whether or not it is the display driver that is causing the problem. To lower the acceleration: - Click on the Windows 95 'Start' button. - Select 'Settings' and then 'Control Panel'. - Double click on the 'System' icon. - Click on the 'Performance' tab, then on the 'Graphics' button. - Move the acceleration slider to 'None' then click on OK. - Click on OK again. - You will then be prompted to restart your computer. - Click 'yes'. If the problem still occurs in an unaccelerated mode, then the problem is most likely being caused by Windows 95 or other hardware/software and not by the HawkEye for Windows 95 driver. If the problem does not occur, reset the video acceleration to full. In the [Imagine-Series2] (or [Imagine-Series] for the I128) section of SYSTEM.INI, a Validate Parameters control flag may be altered to improve Windows application reliability. In SYSTEM.INI, under [Imagine-Series2] (or [Imagine-Series]), turn Validate Parameters ON by changing 'Validate Params=0' to 'Validate Params=1'. [Imagine-Series2] Validate Params=1 or, for Imagine 128, [Imagine-Series] Validate Params=1 Turning Validate Parameters ON (=1) forces the I128 driver to check GDI parameters before issuing a drawing command. Because most applications send valid parameters, the default for this option is OFF (=0). Restart Windows 95 after setting the acceleration back to full and making the SYSTEM.INI change. * * * 13. After changing to a virtual resolution, sizable windows may be too wide and/or too tall. Resolution: If you have not already done so, in the Number Nine HawkEye Control Panel assign a Hawk Key to Place Windows. For most windows, pressing the Place Windows Hawk Key once or twice will re-size the active window to fit your monitor. * * * 14.A DOS based game either does not function properly or does not function at all. Resolution: The Imagine Series contains 1/2 megabyte of on-board VGA memory. Some DOS based games require more memory than this on the graphics board. The resolution is to use a separate VGA board that has enough on-board memory to support the memory requirements of the DOS games in question. To use a separate VGA board with the Imagine 128 Series, you must set the VGA jumper on the Imagine 128 Series card to the DISABLE position. * * * 15. If you need to lower the graphics acceleration to None for troubleshooting, you must disable Adobe Type Manager first if it is running. Resolution: - Restart the system in Safe Mode by pressing F8 when the "Starting Windows 95..." message appears, then choosing option 3. - When Windows 95 is finished loading in Safe Mode, restore the graphics acceleration to Full from the Control Panel System Performance page. You may also have to change your display type back to Imagine Series from the Display Control Panel Settings page. - After restarting Windows, turn off Adobe Type Manager using the ATM Control Panel located in the Start Menu - Programs - Main group. - After Windows is restarted with ATM disabled, you can lower the Imagine Series graphics acceleration to None. * * * 16. After lowering the graphics acceleration to None, the Hawkeye Status page no longer displays the driver version. Resolution: With graphics acceleration set to None, the display driver version is not available to Hawkeye. You must increase the graphics acceleration and restart Windows for Hawkeye to be able to read the driver version. * * * 17. After using Microsoft QuickRes to change color depths, or playing a direct draw game that uses multiple color depths, graphics performance is reduced. Resolution: When QuickRes or Direct Draw changes the number of display colors, some portions of the Imagine display software are transparently replaced with system graphics calls. This should not cause any display problems, but will reduce graphics performance slightly. Restarting Windows will restore full graphics performance. * * * 18. Switching a full-screen direct draw application to a windowed display on a 16.7M color desktop displays a blank window. Resolution: If your hi-res Windows display is set to 16.7 million colors, and you are playing a direct draw game which supports ALT-ENTER switching between full screen and windowed, you may not get any windowed display. Setting Windows to 256, 32K, or 65K colors before starting the game will allow ALT- ENTER switching to work properly. * * * 19. After exiting from a full screen direct draw (Windows 95) game, the Windows display is set to 640x480 resolution. Resolution: If you are using a #9 virtual resolution for your Windows display, direct draw applications will not be able to properly restore your display mode on exit. The direct draw game will always reset your Windows display to 640x480 resolution. To maintain your correct display resolution on exit, use Hawkeye's resolution exchange to change your display to non-virtual before running the game. * * * 20. After pressing the Place Windows Hawk Key while running a windowed direct draw game, the game display is distorted. Resolution: The Place Windows hawk key will expand your current active application window to a centered full-screen display. Some direct draw game windows are set to a specifc display size, and are not meant to be expanded. Using the Place Windows hawk key may force the window to resize and corrupt the game display. * * * 21. Accessing the #9 Monitor Adjust property page causes an invalid page fault in MSYNC_95.DLL. Resolution: If your monitor type is set to Plug and Play (VESA DDC), but you are not using a DDC compatible monitor, Monitor Adjust will not be able to properly determine the monitor's refresh rate capabilities. Monitor Adjust will attempt to read the monitor information and will close with an error box. If you are not using a VESA DDC compatible monitor, you must manually change your monitor type from the display settings page. * * * 22. After running Hawkeye at 640x480 and then switching to a higher display resolution, the Ok, Cancel, Apply, and Help buttons are clipped. Resolution: If you are using large fonts at 640x480 (or 1280x480 virtual) resolution, the row of buttons along the bottom of the Hawkeye control panel will extend off the bottom of the screen, and may be clipped after switching to a higher resolution. Slight clipping can also occur at these 480 pixel height modes if your taskbar is set to Always on Top. Both Resolution Exchange and the Windows display settings pages will force the system to use small fonts when entering 640x480 resolution. (This requires a Windows restart if you are currently using large fonts.) If you switch to 640x480 using QuickRes or another utility, you may want to manually change your font size to prevent the clipping. If your Hawkeye buttons become clipped, you can always restore the buttons by closing and restarting the Hawkeye control panel. ------------------------------------------------------------------ OTHER PROBLEMS ------------------------------------------------------------------ Software sometimes does not perform consistently across all resolutions and color depths. If you experience a persistent problem for which you cannot determine a cause or resolution, try switching to a different resolution with Resolution Exchange. If the problem is consistent across resolutions. Please consult application documentation. Most applications are distributed with a READ_ME file similar to this file. READ_ME files usually contain a wealth of information regarding potential application problems. ----------------------------------------------------------------------------------------------- CONTACTING NUMBER NINE VISUAL TECHNOLOGY CORPORATION ----------------------------------------------------------------------------------------------- Hours of operation: 8:00 AM to 6:00 PM, EST/EDT, Mon.-Fri. Voice / Faxback: (617) 674-0009 Fax: (617) 674-2919 Technical Support Fax: (617) 674-8661 * * * European Sales: Germany Phone: +49 89 614 491 0 Fax: +49 89 614 491 99 Spain Phone: +34 1 556 2158 Fax: +34 1 555 9654 United Kingdom Phone: +44 1 256 381 194 Fax: +44 1 256 381 194 * * * MAIL (USA) NUMBER NINE VISUAL TECHNOLOGY 18 HARTWELL AVENUE LEXINGTON, MA 02173 USA 4/26/96 ------------------------------------------------------------------ (c) COPYRIGHT 1996, NUMBER NINE VISUAL TECHNOLOGY CORPORATION. Imagine is a trademark and HawkEye is registered trademark of Number Nine Visual Technology Corp. ------------------------------------------------------------------