TECH SUPPORT Any of the information listed below could change. Check the id software Web Site, at www.idsoftware.com, for updates. A. Tech Support Options id Software does charge for technical support, but we strive to offer this service at the lowest cost possible. Because volume on the support lines dictate costs, we periodically adjust our rates for Voice Tech Support. Check our web site for current pricing. Paying for Voice or Automated Support 1 -- You can get Voice Support using a major credit card for a one-time shot. The system asks for your credit card number and expiration date, then pre-authorizes your credit card for the tech support call. You will only be billed for the number of minutes actually used. 2 -- You can assign yourself a rechargeable PIN account. The system prompts you for your credit card information, and assigns you a PIN account number. You can use the PIN to access Voice Support, Automated Support and the Game Hints Line. Once your account runs out, you can charge it up again. 3 -- You may also charge up a PIN account using the number 1 (900) call-2-id. Then call back at 1(800)ID-GAMES (1(800)434-3627), and use your new PIN to receive all the support and hints you wish. 4 -- id Software's Game Hints Line is accessible either using a PIN account via 1 (800) ID-GAMES (see above), or by calling 1 (900) CALL2-ID, which places the call on your phone bill. 1. Voice Support Telephone -- 1 (800) id-games Lines Open from 12 noon to 10pm Central Time, 7 Days a week ($1.75 per minute). Closed some holidays Please have the following information handy. 1. Game title and version number. (The version number can be found on the end text screen.) 2. Your operating system, processor, processor speed and amount of RAM. 3. If you are having a sound, video or modem problem, we need to know the device brand name and model. 2. Automated Support Telephone -- 1 (800) id-games Lines Open 24 hours a day, 365 days a year, or 366 days in Leap years ($0.25 per minute) Please have pencil and paper handy. 3. E-mail Support Just send your e-mail to support@idsoftware.com We will do our best to respond within 48 hours after receiving your e-mail. When sending e-mail, cut and paste the following into your e-mail message and fill in the blanks: Date: Name: Phone number: E-mail address: (please include this, we redirect tons of mail) Game Title: Version #: Operating system (eg., DOS 6.0 or Windows 95): Computer type: Processor type: Processor speed: Video card brand and model: (only if video problem) Audio card brand and model: (only if audio problem) Modem brand and model: (only if modem problem) Network card brand and model: (only if netgame problem) Network configuration (eg., NET.CFG file): (only if netgame problem) Drivers, protocol stacks, and versions: (eg., lsl v2.14, exp16odi v2.33, and ipxodi v3.01) (only if netgame problem) If there were any error messages or fault information, report them here: Please state the problem you encountered: Please state how to reproduce the problem: 4. Web Support Found at www.idsoftware.com Our web support pages provide the same information that's available via Automated Support, except it's free! 5. News Sites For information, FAQ, or announcements: rec.games.computer.quake.announce For editing and hecking Quake-related files: rec.games.computer.quake.editing For general Quake discussion: rec.games.computer.quake.misc 6. Game Hints Line Telephone -- 1 (800) id-games or 1 (900) call-2-id Lines Open 24 hours a day, 365 days a year, or 366 days in Leap years ($0.85 per minute) You must be 18 years of age or have parental permission to call 1 (900) call-2-id. B. In Europe The help lines in Europe are open 7:30am - 5:00pm GMT, Monday - Friday. English: +44 01923 209145 German: +44 (0)1923 209151 French: +44 (0)1923 209148 C. Problems If you have an unfavorable experience using our services, please send e-mail to 911@idsoftware.com. We would also like to hear from you if you have something positive to share with us. Kindly include your full name, address, phone number, and the problem encountered or information you'd like to tell us about.