Obtaining Feedback

At the end of the pilot, evaluate its success and make a recommendation to management about the next step. Management then needs to decide whether to continue the project beyond the pilot. To help you with the evaluation and recommendation, analyze information from a variety of sources. For example, obtain information from:

• Web site feedback forms
• Sessions with business managers
• Problem reports
• End-user surveys
• Observations of the IT project team

Try to obtain information about both the design and the deployment process. Review what did and what did not work so that you can revise and refine your plan. Gather information about issues such as:

• Training
• Rollout process
• Support
• Communications
• Problems encountered
• Suggestions for improvements

Use the feedback to validate that the delivered design meets the design specification, as well as the business requirements. Did the pilot meet the success criteria you defined before the pilot began? If you established metrics to measure your success, how did the pilot measure up?

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