Deploying Terminal Services
Deploying Terminal Services |
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The Remote Control feature allows a help desk support professional to temporarily control another user's session and see the user's actions. The help desk can also interact with the user and execute commands on behalf of the user.
To enable the help desk group to use the Remote Control function, it is recommended that a help desk group be created in the domain. After the group is created, you can use the Terminal Services Configuration MMC snap-in to give the group permissions to use the remote control function.
To take advantage of Remote Control using the RDP, both clients must be connected to a Windows 2000 Terminal server.