NewTek News
News Date : 24 Jan 97
Product Line Update
*Now Shipping!*
PowerMac and Amiga LightWave 5.0 are now shipping in quantity. Price is US$1495 for these packages.
Registered Toaster/Flyer or Amiga LightWave Standalone owners can update to Amiga Lightwave 5.0 for their registered product for US$295.
*MIPS Cross-Platform Special*
Registered MIPS LightWave owners are being offered a special "cross-grade" program. They can purchase the LightWave 5.0 Upgrade (no hardware key included) package for Intel, Dec Alpha, or PowerMac, at the update price of US$495. They would use their existing hardware key on the platform they are switching to, if going to Dec Alpha or to Intel. This offer available from NewTek only, subject to change or cancellation without notice.
*Amiga Cross-Platform Special Continues*
Registered owners of the Video Toaster, the Flyer, or Amiga Standalone LightWave may still purchase Lightwave 5.0 for the Intel, Dec Alpha, and now the PowerMac, for the special price of US$895. Please contact NewTek directly.
*New Price List*
The current price list is available on www.newtek.com, or from our Customer Service Department (1-800-228-8000, or email customerservice@newtek.com). All prices and specifications subject to change without notice.
*Updates and Notes*
Amiga LightWave 5.0: A replacement for the LWPanels plugin has been posted to all NewTek online services.
Intel LightWave 5.0: A replacement for the LightSwarm plugin has been posted to all NewTek online services.
PowerMac LightWave 5.0: If not using the latest release version of QuickDraw 3D, objects may ghost through control panels. Please update to Quickdraw 3D version 1.5 to eliminate this problem. The file is available from apple.com. Please check www.newtek.com for further notes on commonly encountered problems for PowerMac users.
All Products: Software updates can now be downloaded directly from our Web Page. The Technical Support section of the Web Page now has the section "Software Updates", with direct links to the FTP site, and a short note explaining each file. Simply click on the file you need, in order to download it. Kudos to Sr. Technical Support staffer Lloyd Slapar for creating the new page!
*Technical Support BBS Down For Moving and Alterations*
The NewTek Technical Support BBS will be down for a few days while it is changing physical location and hardware. The BBS is also getting a new sysop, Tech staffer Terry Mundy. Terry has been with the Tech Team since June '96, as part of the telephone support staff.
The current changes will improve modem speed from 19.2 to 28.8 on the modem ports, and will allow for more telnet ports. Future plans include increasing the bandwidth for the telnet ports, and making the BBS more friendly for WWW and Usenet users. We plan eventually to replace the BBS's proprietary conferences with the appropriate newsgroups and mailing lists.
New message areas are being built which are essentially "Troubleshooter" databases for NewTek's products. The message titles are either general topics or specific error messages, and the messages include the product, revisions, and platforms affected by specific problems. Since the BBS has filtered text string search capabilities, users will be able to easily locate the information they need either by scanning titles or by searching for particular words or phrases. We also plan HTML versions of these files for the Web Page.
*Tech Online Support Staff Changes*
All of NewTek's online services are experiencing growth, and accordingly we have made some changes in staffing. Dreux Doty, who formerly provided support on the BBS, Compuserve, tech@newtek.com, and supervised the FTP site, will now provide support on CompuServe, AOL, and tech@newtek.com.
Terry Mundy is now the BBS Sysop, and will share FTP oversight with Dreux. Ron Horton is providing support for the Toaster and LightWave mailing lists and newsgroups. Other expansions to the online staff are probable this year.
Our host system, newtek.com, is being updated to handle serving mailing lists, and we will become the permanent home for the LightWave and Toaster Mailing lists, currently administered by Cool Friend David Warner, and the LightWave Plugin list, currently administered by programmer extraordinaire Stuart Ferguson. Additional mailing lists are in consideration, in conjunction with our BBS plans.
====================================================================== Chuck Baker -- NewTek, Inc., Technical Support Services ====================================================================== America On-Line: keyword NewTek Tech BBS 913-271-9299 Compuserve: Go AmigaVend, Go DTVforum or telnet bbs.newtek.com Tech Fax: 913-228-8222 Tech Email: tech@newtek.com Telephone: 913-228-8282; Hours (US CTZ): http://www.newtek.com 8 AM to 8PM Mon-Thur; 8 AM to 6PM Fri FTP: ftp.newtek.com ======================================================================