世界各国のマイクロソフト サービス 製品名 : Internet Explorer 6 オンライン サポート : 本製品の最新のサポート情報については、 http://support.microsoft.com/directory/ を参照してください。 条件 : マイクロソフトのサポート サービスは、ご購入当時の価格、条件、および 制限に基づくものであり、将来予告なしに変更することがあります。 国別情報 : 国や地域によっては、サポートのオプション、時間、料金がアメリカと 異なる場合があります。http://support.microsoft.com/directory/ を参照して、 お住まいの地域の支社に問い合わせてください。 パーソナル サポート オプション ============================== オンライン セルフヘルプ サポート -------------------------------- 必要な情報をオンラインで入手してください。Microsoft Product Support Services Web サイト (http://support.microsoft.com/directory/) で、 「よく寄せられる質問」や「ダウンロード サービス」を参照したり、問題に 関連するサポート技術情報を検索することができます。 購入した新しいコンピュータに含まれていた製品について ---------------------------------------------------- パーソナル コンピュータをご購入時に本製品があらかじめインストールされていた、 または付属していた場合は、ハードウェア メーカーお問い合わせ窓口 (http://www.microsoft.com/japan/support/webresponse/pid/oem.asp) を ご利用下さい。 世界各国のサポート情報 ===================== 重要 マイクロソフト支社の電話番号は変更されることがあります。サポートの 問い合わせ先に関する最新の情報は、Worldwide Support Web サイト (http://support.microsoft.com/directory/ww.asp) を参照してください。お客様の 住まれている国および地域に支社がない場合には、お客様がマイクロソフト 製品を購入なさった店舗にお問い合わせください。 現地法人に関する情報 -------------------- 日本 マイクロソフト アジア リミテッド 技術サポート (無償サポート): 電話番号: 東京: (03) 5354-4600 大阪: (06) 6347-4605 インフォメーション センター (製品ご購入前のお問い合わせ): 電話番号: 東京: (03) 5454-2300 大阪: (06) 6347-9300 カスタマー サービス (バージョン アップグレード/ユーザー登録): 電話番号: (03) 5454-2300 FAX 番号: (048) 226-5511 Argentina Microsoft de Argentina S.A. Phone: 54-11-4316-1900 Fax: 54-11-4316-1984 Customer Service: 54-11-4316-4600 Technical Support: 54-11-4316-4664 Armenia See Russia Australia Microsoft Pty. Ltd. Phone: 13 20 58 Fax: 612 9023 5021 Technical Support Phone: 13 20 58 Austria Microsoft Ges.m.b.H. Fax: (43) 1 610 64 -200 Information Services: 08000-123 345 Fax: (43) 2236-64595 InfoService@microsoft.at Direct Services (Updates, etc.): (43) -(1) 795 67028, Fax: (43) -(1) 795 67029, austria@msdirectservices.com Standard Support (Installation and Handling): (43) -(1) 50222-2255 Azerbaijan See Russia Belgium Microsoft BVBA Phone: 02-7043000 Fax: 02-7043535 Support Network Info Center: 02 - 5139979 Microsoft Subscription Centre (MSDN): +353 51883 1014 (TechNet): +353 1883 1002 Technical Support: 02-5133274 (Dutch speaking) 02-5023432 (English speaking) 02-5132268 (French speaking) Belarus See Russia Bolivia Customer Service: 0800-2029 Technical Support: 0800-3443 Brazil Microsoft Informatica Ltda. Phone: (55) (11) 5504-2155 Fax: (55) (11) 5504-2227 or 5504-2228 Technical Support: Phone: (55) (11) 3444-6844 Fax: (55) (11) 5506-7621 Automatic Fax: (55) (11) 5506-8506 Customer Services: (55) (11) 5853-2345 Fax: (55) (11) 5853-2343 Canada Microsoft Canada Co. Phone: 1 (905) 568-3503 Information Centre: 1 (800) 563-9048 Bilingual technical support: 1 (905) 568-2294 Text Telephone (TTY/TDD): (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Phone: (782) 273-3600 Fax: (787) 273-3636 or (787) 273-3634 Technical Support/Soporte Tecnico: 1-877-672-3842 E-mail: mscarsup@microsoft.com Customer Service: (800) 297-5982 for area codes 787 & 809 only, (506) 298-2000 for other areas E-mail: msccatus@microsoft.com Central America Technical Support/Soporte Tecnico: (506) 298-2020 E-Mail: mscarsup@microsoft.com Customer Service: (506) 298-2000 E-mail: msccatus@microsoft.com Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 China Microsoft (China) Co. Ltd. 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: (011) -(86) 10-6261 7711 Fax: (011) -(86) 10-6253 6630 Microsoft Asia Regional Engineering Center 19th - 20th Floor, Metro Tower No. 30 Tian Yao Qiao Road Shanghai, 200030, PRC Phone: (011) -(86) 21-64691188/ (011) -(86) 21-6469 8899 Fax: (011) -(86) 21-6469 1166 / (011) -(86) 21-6469 9900 Colombia Microsoft Colombia Customer Service - Linea de Respuesta Microsoft (Santa Fe de Bogota D.C.) Phone: (91) 524-0404 To place calls outside Bogota 9800-5-10595 or 9800-9-1055 Fax: 57-1-3173494 Costa Rica Phone: (506) 280-5100 Fax: (506) 280-5070 Croatia Microsoft Hrvatska d.o.o. Trg D. Petrovica 3 10 000 Zagreb Phone: (385) (1) 4802 500 Fax: (385) (1) 4843 688 Product Support Phone: (385) (1) 393539 e-mail: hot-line@microsoft.hr Customer Service Phone: (385) (0800) 300 300 e-mail: info-line@microsoft.hr Czech Republic Microsoft s.r.o. Eltodo centrum Novodvorska 1010/14B 142 01 Praha 4 Phone: (420) (2) 611 97 111 Fax: (420) (2) 611 97 100 Hotline: (420) (2) 2150 3222 Hotline e-mail: czhelp@microsoft.com Infoservice: (420) (2) 21 777 222 Denmark Microsoft Denmark Phone: (45) 44 89 01 00 Fax: (45) 44 68 55 10 Technical Support: (45) 44 89 01 11 Sales Support: (45) 44 89 01 90 Dominican Republic Phone: (809) 567-4049 Fax: (787) 567-4204 Dubai Microsoft Middle East Phone: (971) (4) 3973888 Fax: (971) (4) 3972244 Technical Support (Personal Operating Systems and Desktop Applications only): Phone: (971) (4) 3975443 Fax: (971) (4) 3972304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade/ Technet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Ecuador Corporation Microsoft del Ecuador S.A. Phone: 593-2-258 025 PBX: 593-2-460 453 Fax: 593-2-463-093 Egypt Technical Support (Personal Operating Systems, Desktop Applications, and Development Tools Installation only): Phone: (202) 338 8724 / (202) 338 9794 Fax: (202) 360 4976 E-mail: mssupport@gbrands.com El Salvador Phone: 503-245-4744 Fax: 503-245-4742 England See United Kingdom Estonia Technical Support: (372) 650 49 99 For other phone numbers, see Latvia Finland Microsoft OY Phone: +358 (0) 9 525 501 Fax: +358 (0) 9 878 8778 Technical Support: +358 (0) 9 525 502 500 Sales Support: +358 (0) 9 525 5026 France Microsoft France Phone: (33) (0) 825 827 829 (0,98 F TTC per minute) followed by 0 and code 44 88 # Telex: MSPARIS 604322F Fax: (33) (0) 1 64 46 06 60 French Polynesia See France Georgia See Russia Germany Microsoft GmbH Telephone: (089) 3176-0 Fax: (089) 3176-1000 Standard Support (Installation and Handling): (01805) 67 22 55 General information about Microsoft support in central Europe: Fax: (01805) 25-1191 Greece Microsoft Hellas, S.A. Phone: (30) (1) 94 99 100 Fax: (30) (1) 68 06 780 Technical Support: Phone: (30) (1) 94 99 100 Fax: (30) (1) 68 09 528 Gulf and Eastern Mediterranean PO Box 52244 Dubai, UAE Phone: 971 4 3973888 Fax: 971 4 3972244 Personal Support Contact Details: (Personal Operating Systems and Desktop Applications only): Gulf (Bahrain, Malta, Qatar, and United Arab Emirates) Phone: 971 4 3975443 Fax: 971 4 3972304 E-mail: mswsgulf@microsoft.com Lebanon (Cyprus and Lebanon) Phone: 961 1 983348 Fax: 961 1 983349 E-mail: http://mts@lebanon-online.com.lb/ Oman Phone: 968 691191 Fax: 968 698568 E-mail: mspss@gto.net.om Pakistan Phone: 92 21 111 674357 Fax: 92 21 4533370 E-mail: http://mssupport@nets.net.pk Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Guatemala Phone: (502) 379-3000 Fax: (502) 367-6484 Hong Kong SAR Microsoft Hong Kong Limited Fax: (852) 2560-2217 Microsoft Information Hotline: (852) 2388-9600 Microsoft Technical Support: (852) 2388-9600 Hungary Microsoft Hungary Phone: 36 (1) 437-2800 Fax: 36 (1) 437-2899 Customer Services: (36) (1) 267-4636 (2MSINFO) Technical Support: (36) (1) 267-7846 (2MSSUGO) Iceland See Denmark India Microsoft India Phone: (91) (80) 559 5733, (91) (11) 629 4600, (91) (11) 629 4601, (91) (22) 285 0193 Fax: (91) (80) 559 7133, (91) (11) 629 2650 Indonesia (SP) Microsoft Indonesia - Jakarta Technical Support: Phone: 62 21 570 42 54 Fax: 62 21 520 81 22 Ireland Technical Support: 706 5353 See United Kingdom Israel Microsoft Israel Ltd. Reception: Phone: 972-9-952-5353 Fax: 972-9-952-5333 Customer Service and Information Center: Phone: 972-9-952-5400 Fax: 972-9-952-5411 Technical Free Support for Microsoft Windows and Microsoft Office: Phone: 972-9-952-5400 Fax: 972-9-952-5403 Italy Microsoft Srl Phone: (39) (2) 70-398-398 Fax: (39) (2) 70-392-020 Microsoft Rome Office: (39) (6) 5095-01 Fax: (39) (6) 5095-0600 Customer service (New product info, product literature): Phone: (39) (2) 70-398-398 Customer service for IT/Operatori del Settore IT: (39) (2) 70-398-398 Technical Support: (39) (2) 70-398-398 Microsoft Consulting Service: (39) (2) 70-398-398 Jamaica Phone: 876-960-8820 Fax: 876-920-2335 Kazakhstan See Russia Kingdom of Saudi Arabia Phone: 966-1-488-1165 Fax: 966-1-488-1576 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124 0500 (toll free within Saudi Arabia) Fax: 966-1-474-0576 Kyrgyzstan See Russia Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Satisfaction Center: 080-985-2000 (toll-free domestic only), (82) (2) 558-8161 Game and Hardware Service Center: (080) 645-1000 (toll-free domestic only) Technical Support: (82) (2) 508-0040 Microsoft FastTips: (82) (2) 3453-7555 Internet: http://www.microsoft.com/korea/support/ Kuwait PO Box 5244 13053 Safat Phone: 965-243-0248 Fax: 965-243-0249 Technical Support (Personal Operating Systems, Desktop Applications and Developer Tools only): Phone: 965-243-1071 Latin America Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Latvia Microsoft Phone: 371 750 8323 Fax: 371 750 8338 Technical Support: 371 760 5004 Liechtenstein See Switzerland Lithuania Technical Support: 370 272 3035 For other phone numbers, see Latvia Luxembourg Microsoft BVBA Phone: 32-2-70430 00 Fax: 32-2-7043535 Support Network Info Center: 31-2-5139979 Microsoft Subscription Centre (TechNet): 353-1883-1002 (MSDN): 353-1883-1014 Technical Support: 32-2-513 3274 (Dutch speaking) 32-2-502 3432 (English speaking) 32-2-513 2268 (French speaking) Malaysia (SP) Microsoft (Malaysia) Sdn Bhd: Phone: (6) (03) 757-2266 Fax: (6) (03) 757-2265 Customer Services: Phone: Toll-free 1-800-88-3249 Fax: (6) (03) 758-5011 Technical Support: Phone: (6) (03) 793-9595 Fax: (6) (03) 295-2065 Mexico Microsoft Mexico, S.A. de C.V. Phone: 525-267-2000 Fax: 525-258-0225 Applications and Operating Systems: 52 5 265-3399 Developers tools and Server operating systems: 52 5 267-2190 Customer Service: 52 5 265-3380 Resellers: 52 5 267-2110 Fax: 52 5 267-2119 Middle East Microsoft Middle East Phone: (971) 4 397 3888 Fax: (971) 4 397 2244 Technical Support (Personal Operating Systems and Desktop Applications only): Phone: (971) (4) 397 5443 Fax: (971) (4) 397 2304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 299 5082 Fax: (971) (4) 299 5097 Morocco Microsoft Afrique Du Nord et de l'Ouest Phone: (212) 2 95 80 80 Fax: (212) 2 95 85 85 Netherlands Microsoft BV Telefoon: 020-5001500 Microsoft Contact Center: 020-5001005 Microsoft Subscription Centre (MSDN): 020-5001037 (Technet): 020-5001035 Technische ondersteuning: Netherlands (Dutch): (020) 5001005 (English): (020) 5001053 Internet: http://support.microsoft.com/directory Microsoft Consulting Services Benelux: Netherlands, Belgium and Luxemburg: 31 (0) 20 5001005 Information Services and Subscriptions: TechNet: Netherlands: (020) 5001035 Belgium: 32 2 5022176 Luxemburg: 32 2 5022176 Microsoft Developer Network: Netherlands: (020) 5001037 Belgium: 32 2 5138684 Luxemburg: 32 2 5138684 New Zealand Microsoft New Zealand Ltd. Phone: 64 (9) 357-5800 Fax: 64 (9) 357-0868 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 357-5577 Northern Ireland See United Kingdom Norway Microsoft Norge AS Phone: (47) 22 02 25 00 Fax: (47) 22 95 06 64 Technical Support: (47) 22 02 25 50 Sales Support: (47) 22 02 25 80 Panama Phone: (507) 210-1270 Fax: (507) 210-1271 Technical Support/Soporte Tecnico: (507) 298 2020 Support E-mail/Correo Electronico Para Soporte Tecnico: mscarsup@microsoft.com Customer Service/Centro de Servicios: (800) 506 0001 Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus@microsoft.com Papua New Guinea See Australia Paraguay Customer Service: 595 21 498-190 Technical Support: 595 21 495-865 Peru Phone: 51-14-21-1200 Customer service: (511) 1 215-5002 Technical Support: (511) 1 215-5005 InfoEmpresa: (511) 1 215-5006 Events information: (511) 1 215-5010 Fax: 51-14-21-7307 Philippines (SP) Microsoft Philippines Phone: 632 811 0062 Technical Support: Phone: 632 892 2295/2495 Fax: 632 813 2493 Poland Microsoft Sp. z o.o. Phone: (48) (22) 431-10-00 and (48) (22) 431-10-01 Fax: (48) (22) 431-10-02 Information Service: (48) (22) 431-19-99 Technical Support: (48) (22) 431-19-99 and (48) (801) 308-801 Portugal Microsoft Portugal MSFT, Lda. Phone: (351) 21 4409200 Fax: (351) 21 4412101 Technical Support: Standard Support: (351) 21 4409280 Fax: (351) 21 4411655 Puerto Rico Soporte Tecnico: (787) 268-8525 or 1-877-672-3842 Support E-mail/Correo Electronico Para Soporte Tecnico: mscasup@microsoft.com Customer Service/Centro de Servicios: (800) 297 5982 para codigos de areas 787 y 809 solamente Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus@microsoft.com Romania Microsoft s.r.l. Phone: (40) (1) 222 90 16 Fax: (40) (1) 222 90 12 Technical Support: (40) (1) 312 09 48 Russia Microsoft Z.A.O. Microsoft Information Center: Phone: Moscow: +7 (095) 916-7171 St. Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev: +380 (044) 2305101 Fax: Moscow: +7 (095) 916-7112 Technical Support: Phone: Moscow: +7 (095) 745-5445 St.Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev: +380 (044) 2305102 Fax: Moscow: +7 (095) 916-7112 Saudi Arabia Phone: 966 (1) 218-0808 Fax: 966 (1) 218-0809 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124-2255 (toll-free within Saudi Arabia) Fax: 800 124-2255 (press 2 to send a fax) Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd Phone: (65) 337-6088 Fax: (65) 337-6788 Customer Services: Phone: (65) 324-5255 Fax: (65) 324-6181 Product Support Services: Phone: (65) 378-3600 Fax: (65) 378-3662 Slovakia Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava Phone: 421-2-58102811 Fax: 421-2-58102800 Hotline: 421-2-67 296 296 Hotline e-mail: skhelp@microsoft.com Infoservice: 421-2-67 296 297 Slovenia Microsoft d.o.o. Phone: (386) (1) 5 484 100 Fax: (386) (1) 5 848 122 Technical Support: (386) (1) 185 3449 South Africa Microsoft South Africa All Services Phone: (27) 11 257 0000 or 0860225567 (inside South Africa) Fax: (27) 11 257 0257 Technical Support Fax: (27) 11 257-0424 South East Africa and Indian Ocean Islands See South Africa Spain Microsoft Iberica SRL Inside Spain: Phone: 902 197 198 Fax: 91 803 8310 Technical Support: 902 197 198 Customer Service: 902 197 198 Outside Spain: Phone: (34) 91 353 69 60 Fax: (34) 91 803 8310 Technical Support: (34) 91 353 69 60 Customer Service: (34) 91 353 69 60 Sweden Microsoft AB Phone: +46 (0) 8-752 56 00 Fax: +46 (0) 8-750 51 58 Technical Support: +46 (0) 8-752 09 29 Sales Support: +46 (0) 8-752 56 30 Switzerland Microsoft SA Phone: 41 1 839 61 11 Fax: 41 1 831 08 69 Customer Information: Phone: 155 59 00 Fax: 064 224294 Microsoft Info-Service, Postfach, 8099 Zurich Pricing, updates, etc.: 41 1 839 61 11 CompuServe: 41 1 273 10 28 (GO MSEURO Microsoft Central Europe) Support: Standard Technical Support (German speaking): 0848 80 - 2255 (French speaking): 41 22 738 96 88 General information about Microsoft Support in Central Europe: 0848-80-2330 Tajikistan See Russia Taiwan Microsoft Taiwan Corp. Phone: (886) (2) 2504-3122 Fax: (886) (2) 2504-3121 Technical Support: Phone: (886) (2) 2508-7149 Fax: (886) (2) 2508-9575 Thailand Microsoft (Thailand) Limited Phone: (662) 266-3300 Fax: (662) 266-3310 Product Support: Phone: (662) 613-7208 through 11 Fax: (662) 613-7198 Turkey Microsoft Turkey Phone: 90 (212) 346 50 00 Fax: 90 (212) 258 59 54 Support Hotline: Phone: 90 (212) 33 66 999 Fax: 90 (212) 33 66 998 Turkmenistan See Russia United Kingdom Microsoft Limited Phone: (0870) 60 10 100 Fax: (0870) 60 20 100 Technical Support: Desktop Applications, Home Products, Personal Operating Systems, and Hardware: 0870 50 10 100 Developer Products: 0870 50 10 200 Business Systems: 0870 50 10 300 Customers phoning from Ireland should dial 706 5353 for technical support Pre-Sales Information: Microsoft Connection (0345) 00 200 Uruguay Phone: 598 (2) 900-19-03 Fax: 598 (2) 901-0227 Technical Support: (598) (2) 908-0998/1998 Fax: (598) (2) 916-4445 Resellers: (598) (2) 916-4446 Uzbekistan See Russia Venezuela Microsoft Venezuela S.A. Phone: (58) 2 276-0500 Fax: (58) 2 276-0600 Customer Service: 58 212 0800-MICROSOFT (0800-6427676) E-mail: msven@microsoft.com.ve Technical Support: 58 212 0500-MICROSOFT (0500-6427676) E-mail: mssoporte@microsoft.com.ve Resellers Support: 58 212 0800-MSCANAL (0800-6722625) E-mail: mscanal@microsoft.com.ve Events information: 58 212 0500-MSEVENTOS (0500-6738368) E-mail: mseventos@microsoft.com.ve Wales See United Kingdom