MouseWare 9.01 README File (c) Copyright 1995-2000 Logitech, Inc. All Rights Reserved. README TABLE OF CONTENTS 1. Installation 1.1 Standard Installation 1.2 Unattended Installation for Networking & Corporate Users 2. Uninstall Program 3. Troubleshooting 3.1 Detection Issues with USB Mice 3.2 Detection Problems with PS/2 Pointing Devices 3.3 Conflicts with Modems and other Serial Devices 3.4 Power Management Problems 3.5 Enhanced Mouse Control Panel is not Updated 3.6 Scrolling/wheel related issues ________________________________________ 1. Installation MouseWare supports Windows 95, Windows 98, Windows NT 4.0, and Windows 2000. Before installing any software under Windows NT 4.0, we strongly recommend you create an Emergency Repair Disk using the Repair Disk utility provided by the system (RDISK.EXE). Please note that USB mice are only supported under Windows 98 and Windows 2000. 1.1 Standard Installation Run Setup.exe to install the MouseWare software. 1.2 Unattended Installation for Networking & Corporate Users One may install MouseWare in unattended mode by executing the following command: \setup.exe -s The installation program terminates and returns to Windows at the end of the installation. Note: This is an advanced feature where no visible feedback on the status of the installation in progress is given. Aborting the proceeding installation may leave the system in unstable conditions. The configurations of connected pointing devices default to pre-defined values that are expected to be reasonable for most users. 2. Uninstall Program MouseWare can be removed from Windows by clicking the Add/Remove Programs icon in the Control Panel. Select MouseWare and click the "Remove" button. Windows 9x MouseWare drivers will be removed from the system if setup finds alternate compatible drivers for a device in MSMOUSE.INF. 3. Troubleshooting 3.1 Detection Issues with USB Mice Please note that USB mice are only supported under Windows 98 and Windows 2000. If your USB mouse is not detected properly or does not functions, please use the following steps to check the Mouse icon under the Device Manager. Click on "Start", "Settings", then "Control Panel". Double click on the System icon and select the Device Manager tab. Open the Mouse icon by clicking on the (+) plus sign and verify there is a mouse icon that states, "HID-compliant mouse", and another entry that states the name of your USB device. If there are any errors reported on these icons by exclamation points or red X's, highlight these icons and click the "Remove" button. Once these icons have been removed, click the "Refresh" button and allow Windows 98 to re-detect the pointing device. Open the Mouse icon again and verify that there are no errors reported. Power down the computer system and restart Windows. Test the USB device to see if it is now functional. 3.2 Detection Problems with PS/2 Pointing Devices If your mouse is connected to the mouse port and is not detected by the system, attempt the following step(s): 1) Your mouse port might need to be enabled through the SETUP menu of your computer. Please check your computer documentation regarding the SETUP menu. 2) If you have a mouse with both serial and mouse port adapters, connect the mouse to the computer through the serial port. Reboot and check if the mouse is detected properly. 3) If adapter(s) were not included in your package, your mouse was designed to work on only one type of port (Serial OR PS/2). Refer to your package for the type of port your mouse supports. If the problem persists, please check for a possible computer BIOS ROM upgrade from your computer manufacturer. Some notebook systems, such as IBM ThinkPad, have both an external Mouse Port and an integrated Pointing Stick, which is connected to the Mouse Port. If your mouse is having difficulty running on the Mouse Port of this type of system, try using the serial port instead. 3.3 Conflicts with Modems and other Serial Devices On bootup, the Logitech mouse drivers search all PS/2 and COM ports for possible pointing devices. If your modem or other serial device no longer functions after installing Logitech mouse drivers, you must eliminate the COM port your modem is on from the search as shown below. 1) Windows 9x If you have problems operating other serial devices together with MouseWare, in Windows 95 run "Regedit.exe", edit the key: HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersio n\Global\PortSearchOrder and remove the COM port that the affected serial device is using. 2) Windows NT 4.0 If you have problems operating other serial devices together with MouseWare, in Windows NT 4.0 run "Regedit.exe", edit the key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\lsermou s\Parameters\Global\PortSearchOrder and remove the COM port that the affected serial device is using. 3.4 Power Management Problems If your mouse freezes when waking your PC up from suspend, in Windows 9x run "Regedit.exe", then open the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion\T echnical\APMMode and set APMMode="Off" 3.5 Enhanced Mouse Control Panel is not Updated Under Windows 9x if the Mouse properties has not been updated to Enhanced Mouse Control Center, verify you have installed MouseWare. If this does not resolve this issue, it may be necessary to do a registry clean-up. Remove the following folders in the Windows 9x Registry. Select the "Start" button, then "Run". In the "Open" line type "regedit", and click on the OK button. Open the following Registry folders: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Mous e\xxxx Remove all of the 0000, 0001, 0002, etc. under the Mouse folder until there are no folders remaining under the Mouse folder. Now shutdown your system and restart. Open the Mouse Properties and check to see if you now have the Enhanced Mouse Control Center. 3.6 Scrolling/wheel related issues If your mouse is equipped with a wheel and the wheel does not scroll, verify the following: 1) Verify that the Logitech control panel is installed properly. If you click the Start button and select Settings, Control Panel, the mouse icon should bring up a Logitech control panel. Otherwise reinstall MouseWare. 2) If your wheel only works in Microsoft Office compatible applications, go to the Buttons page in the mouse control panel and verify that the check box "Use MS Office Compatible Scroll Only" is unchecked. Please note that the scrolling mouse functions for touchpads do only work with Logitech touchpads. This is the case if you can find a "Touchpad" tab in the mouse control panel. Alternatively you can search for the following key in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion\T ouchScroll. In order to look at the registry click the "Start" button and select "Run". Type "regedit" in the "Open" line and click on the OK button. Note that the information in the Mouseware help file concerning touchpad support only applies to Logitech touchpads.