Technical Support and Feedback

Technical Support Plans · How to Get Technical Support · JClass Support Newsgroup

Request for Comments

Technical Support Plans

KL Group's Customer Service Team provides a variety of support options to suit your needs.

Standard Support (included with purchase)

unlimited access to additional example and demo programs, FAQs, product updates, and Knowledge Base (available June 1997) on KL GroupÆs Web site
JClass Support Newsgroup.

Gold Support

At an additional cost, you can receive the benefits of premium support for a full year, including:

software subscriptions for major upgrades
submission of technical support questions and requests directly to the Customer Service Team at KL Group through the Express Case Submission form on our Web site
individual problem resolution through email, telephone or fax.

For information on how to obtain Gold Support for your JClass product, contact the JClass Sales Team at (416) 594-1026.

How to Get Technical Support

Before Contacting Customer Service

Please have the following information ready when contacting Customer Service:

the type and version of the operating system you are using
your development environment and its version
your JClass serial number
a complete description of the problem including the steps required to duplicate it.

The KL Group Web Site

Point your web browser to http://www.klg.com/jclass/. Always available, this site is the best source of up-to-date technical information, including:

Updated Frequently Asked Questions (FAQ) list answering common questions
Updated example and demo programs
Product updates, bug-fixes, minor feature enhancements
JClass Knowledge Base (available June 1997).

JClass Support Newsgroup

The JClass Support Newsgroup enables customers to communicate with other JClass developers worldwide as well as the Customer Service team at KL Group. This newsgroup is a forum for users of JClass products to share ideas, get answers to relevant questions and to solve problems pertaining to JClass components.

To access the newsgroup, point your newsreader program to news://news.klg.com/klg.support.jclass.

This newsgroup is monitored regularly by the JClass Support and Product teams.

Request for Comments

We are interested in hearing about how you use JClass Chart, any problems you encounter, or any additional features you would find helpful. The majority of enhancements to JClass products are the result of customer requests.Please write, phone, fax or email your comments to:

KL Group Inc.
260 King Street East
Toronto, Ontario, M5A 1K3 Canada

Phone: (416) 594-1026
Fax: (416) 594-1919
Email: feedback@klg.com