The IBM Business Enterprise Solutions Team (BESTeam) was developed to meet the needs of Systems Integrators, Network Integrators, Value Added Resellers and Consultants. BESTeam provides strategic products, professional certification, industry-leading marketing programs, enhanced technical support and business partnership support to ensure BESTeam members continuing success in the challenging information systems environment of today and tomorrow. BESTEAM PROGRAM REQUIREMENTS ____________________________ The IBM BESTeam Program provides three levels of participation. Each level is designed to support specific market requirements from stand-alone workstations to enterprise client/server solutions. The participation levels are Professional, Executive and Premier. Professional membership is designed to assist integrators and VAR's in developing vertical solutions. This level requires a minimum personnel commitment. The certification requirements for this level are designed to provide expert OS/2 knowledge as well as knowledge in IBM LAN Server or Novell networking products. The certification requirements (per location) for Professional membership are: One IBM BESTeam Expert The Executive level was developed for integrators and VAR's involved in network integration. Executive-level requirements include certification in OS/2 and IBM LAN Server. These requirements ensure you gain expertise in developing comprehensive LAN solutions. The certification requirements (per location) for Executive membership are: One IBM BESTeam Expert One IBM BESTeam Advanced Expert The Premier level was developed for Integrators and VAR's developing distributed client/server solutions. Additional certified engineers are required to provide the software expertise required on enterprise solutions development. The certification requirements (per location) for Premier membership are: One IBM BESTeam Expert One IBM BESTeam Advanced Expert One IBM BESTeam Enterprise Expert BESTEAM EXPERT REQUIREMENTS ___________________________ AN IBM BESTEAM EXPERT is a technical person who has completed certification for: IBM Certified OS/2(R) Engineer AND IBM Certified LAN Server(R) Engineer OR Has obtained at least one (1) Certification from Table One below AN IBM BESTEAM ADVANCED EXPERT is a technical person who has completed certification for: IBM Certified OS/2 Engineer AND IBM Certified LAN Server Engineer AND Has obtained at least one (1) Certification from Table One below OR Obtains through testing five (5) additional credits in the elective options AN IBM BESTEAM ENTERPRISE EXPERT is a technical person who has completed certification for: IBM Certified OS/2 Engineer AND IBM Certified LAN Server Engineer AND Has obtained at least one (1) Certification from Table Two below AND Obtains through testing ten (10) additional credits in the elective options *Note: Any company with fewer employees than the stated personnel requirements for the Executive or Premier levels may contact the BESTeam project office at 1-800-627-8363 for alternate criteria for qualification. TABLE ONE +-------------------------------------+-------------------------------------+ | Certified Banyan(R) Specialist | Certified NetWare(R) Engineer (CNE) | | (CBS) | | +-------------------------------------+-------------------------------------+ | Certified Banyan Engineer (CBE) | Enterprise Certified NetWare | | | Engineer (ECNE) | +-------------------------------------+-------------------------------------+ | Certified Systems Engineer (CSE) | SCO(TM) ACE | | for CA-Unicenter(R) LAN for OS/2 | | +-------------------------------------+-------------------------------------+ | Lotus(R) Certified Notes Specialist | Certified AIX(R) Version 3 System | | (LCNS) | Administrator | +-------------------------------------+-------------------------------------+ TABLE TWO +-------------------------------------+-------------------------------------+ | Certified AIX Version 3 System | Certified Systems Engineer (CSE) | | Administrator | for CA-Unicenter LAN for OS/2 | +-------------------------------------+-------------------------------------+ | Enterprise Certified NetWare | | | Engineer (ECNE) | | +-------------------------------------+-------------------------------------+ ELECTIVE OPTIONS: COURSE TEST TEST CREDITS ______ ____ ____________ G3795 An Introduction to Integrated Networking 000-005 3 Credits G4570 OS/2 LAN Server and NetWare Client Coexistence 000-002 3 Credits G3611 Token-Ring Network Implementation and Management 000-001 5 Credits V5013 Ethernet(TM) Implementation and Problem Determination 000-008 3 Credits G3815 DSM:Remote Software Installation Using CID 000-016 4 Credits G3789 IBM TCP/IP for Workstations Workshop 000-018 3 Credits Installing, Customizing and ___________________________ Planning LAN NetView(R) 000-017 5 Credits ____________________ G3841 LAN NetView Installation Workshop G3842 LAN NetView Customization Workshop G3843 LAN NetView Planning Workshop BESTEAM PROGRAM ALTERNATE CRITERIA FOR QUALIFICATION Listed below is the alternate criteria for any company with fewer employees than the stated personnel requirements for the IBM BESTeam program Executive or Premier levels. 1. To participate at the BESTeam Executive level the alternate criteria is _________ as follows: If you have one employee in your company the personnel certification requirement is One IBM BESTeam Advanced Expert. 2. To participate at the BESTeam Premier level the alternate criteria is as _______ follows: a. If you have one employee in your company the personnel certification requirement is One IBM BESTeam Enterprise Expert. b. If you have two employees in your company the personnel certification requirement is One IBM BESTeam Advanced Expert AND One IBM BESTeam Enterprise Expert. BESTEAM LOCATION BENEFITS _________________________ The following benefits will be administered at each location through the BESTeam Liaison.* The BESTeam Liaison is a person that you designate to act as a focal point for receiving information and literature from IBM. LEAD REFERRAL IBM will work to provide screened leads to members by matching customers with the BESTeam member suited to the customers' requirements. BESTEAM WORDMARK-MERCHANDISING KIT A unique IBM BESTeam wordmark and BESTeam certificate are provided for each participation level upon completion of certification requirements. BESTEAM TOOLKIT The toolkit is a guide that will assist members in locating resources for IBM software products, technical information, marketing support programs and education. SOLUTIONS DIRECTORY This directory, available to customers, will detail the skill level and industry expertise of members. BESTeam members' areas of specialization will be published within the IBM Corporation to inform IBM marketing and technical personnel of BESTeam member skills. BESTEAM ADVISORY COUNCIL AND MARKETING AND TECHNICAL ROUNDTABLES These forums allow BESTeam members to communicate their thoughts on program issues as well as product requirements. The ideas developed at these meetings will be communicated to the proper personnel for consideration in future programs and products. EVENT MARKETING IBM will host local, regional and national events for the promotion of IBM software products. TECHNICAL BRIEFINGS AND DISCLOSURES Technical briefings and disclosures are scheduled throughout the year. BESTeam members will be notified of the briefing schedule and location. BUSINESS SERVICES BESTeam members will be able to take advantage of additional service offerings as a result of their participation in the BESTeam program (for example, your business will be referred to Business Services Inc., a group health insurance provider). RED BOOKS BESTeam liasions will also receive a complete collection of Red Books (OS/2, LAN Server and Library Collection) as reference material for their location. OS/2 and LAN Server Collection PUBLICATION NUMBER PUBLICATION NAME ___________________________________ GG24-3780-02 OS/2 V2.0 and V2.1 Remote Installation and Maintenance GG24-3781-01 Automated Install for CID Enabled Extended Services GG24-3783-01 Automated Install for CID Enabled OS/2 V2.X GG24-3977-00 Automated Install for CID Enabled Products in Lan Server 3.0 GG24-3730-00 OS/2 Volume 1: Control Program GG24-3731-00 OS/2 Volume 2: DOS and Windows Environment GG24-3732-00 OS/2 Volume 3: Presentation Manager and Workplace Shell GG24-3774-01 OS/2 Volume 4: Writing Programs GG24-3775-00 OS/2 Volume 5: Print Subsystems GG24-4199-00 OS/2 REXX: From Bark to Byte GG24-3822-00 Migrating from DOS/Windows Environment to OS/2 GG24-3944-00 Evaluation of OS/2 Application Development Tools GG24-3948-00 OS/2 2.1 Technical Update GG24-3959-00 Experiences with IBM OS/2 LAN Server V3.0 New Functions GG24-3876-00 IBM Extended Services for OS/2 Communications Manager GG24-3070-00 Redbook Bibliography Library Collection PUBLICATION NUMBER PUBLICATION NAME ___________________________________ GG24-3566-00 Object Oriented Analysis of the ITSO Common Scenario GG24-3801-00 Cooperative Processing in an Object Oriented Environment GG24-3859-00 OO Technology in the Application Development Environment GG24-3890-01 NetWare from IBM: Network Protocols and Standards GG24-3891-01 NetWare Client for OS/2, Installation and Configuration GG24-3892-00 RIPL for IBM OS/2 V1.3, 2.0 and NetWare GG24-3963-00 MMPM/2 Programming GG24-3376-03 TCP/IP Tutorial and Technical Overview GG24-3531-01 TCP/IP for OS/2 Installation and Interoperability GG24-3949-00 IBM PC/3270 V3.0 Implementation Guide GG24-3958-00 Communications Manager/2 V1.0 New Features GG24-3649-00 IBM Network Products Implementation GG24-4207-00 A Collection of IBM LAN Netview White Papers GG24-4166-00 IBM LAN Netview Applications: A Practical Introduction to Monitor, Fix, Tie and Scan The BESTeam Liaison will also receive the following benefits for reference purposes. Software Beta Code Beta Code Notification 1 BESTeam Newsletter subscription 1 set of Product Specification Sheets * Benefits are subject to change at any time. BESTEAM EXPERT BENEFITS PACKAGE _______________________________ Each BESTeam Expert will receive the following benefits package.* (Maximum of three packages per location) 1 TalkLink subscription 1 BESTeam Newsletter subscription 1 BESTeam CD-ROM subscription 1 copy OS/2 On-Line Book Collection 1 Personal Systems Technical Solutions Magazine subscription Beta Program Notification Satellite Broadcast Notification ServicePak(TM)Fixes Demo software CD Subscription (OS/2 & LAN Server) 1 set of Product Specification Sheets BESTeam Solutions Directory with Brochure 1 set of White papers BESTeam Expert Seminar * Note: Benefits are subject to change at any time. BESTEAM ADVANCED EXPERT BENEFITS PACKAGE ________________________________________ Each BESTeam Advanced Expert will receive the following benefits package.* (Maximum of three packages per location) 1 TalkLink subscription 1 BESTeam Newsletter subscription 1 BESTeam CD-ROM subscription 1 Copy OS/2 On-Line Book Collection 1 Personal Systems Technical Solutions Magazine Beta Program Notification Satellite Broadcast Notification ServicePak/Fixes Demo Software (OS/2 & LAN Server) Demo Software Library 1 set of Product Specification Sheets 1 set of White Papers BESTeam Advanced Expert Seminar Red Books OS/2 and LAN Server Collection PUBLICATION NUMBER PUBLICATION NAME ___________________________________ GG24-3780-02 OS/2 V2.0 and V2.1 Remote Installation and Maintenance GG24-3781-01 Automated Install for CID Enabled Extended Services GG24-3783-01 Automated Install for CID Enabled OS/2 V2.X GG24-3977-00 Automated Install for CID Enabled Products in Lan Server 3.0 GG24-4133-00 Upgrading to PC DOS 6.1 GG24-3730-00 OS/2 Volume 1: Control Program GG24-3731-00 OS/2 Volume 2: DOS and Windows Environment GG24-3732-00 OS/2 Volume 3: Presentation Manager and Workplace Shell GG24-3774-01 OS/2 Volume 4: Writing Programs GG24-3775-00 OS/2 Volume 5: Print Subsystems GG24-4199-00 OS/2 REXX: From Bark to Byte GG24-3822-00 Migrating from DOS/Windows Environment to OS/2 GG24-3944-00 Evaluation of OS/2 Application Development Tools GG24-3948-00 OS/2 2.1 Technical Update GG24-3959-00 Experiences with IBM OS/2 LAN Server V3.0 New Functions GG24-3876-00 IBM Extended Services for OS/2 Communications Manager GG24-3070-00 Redbook Bibliography * Note: Benefits are subject to change at any time. BESTEAM ENTERPRISE EXPERT BENEFITS PACKAGE __________________________________________ Each BESTeam Enterprise Expert will receive the following benefits package.* (Maximum of three packages per location) 1 TalkLink subscription 1 BESTeam Newsletter subscription 1 BESTeam CD-ROM subscription Developer's Connection for OS/2 1 copy OS/2 On-Line Book Collection 1 Personal Systems Technical Solutions Magazine Software Beta Code Beta Program notification ServicePak/Fixes Demo Software (OS/2 & LAN Server) Demo software Library 1 set of Product Specification Sheets 1 set of White Papers BESTeam Enterprise Expert Seminar Red Books OS/2 and LAN Server Collection PUBLICATION NUMBER PUBLICATION NAME ___________________________________ GG24-3780-02 OS/2 V2.0 and V2.1 Remote Installation and Maintenance GG24-3781-01 Automated Install for CID Enabled Extended Services GG24-3783-01 Automated Install for CID Enabled OS/2 V2.X GG24-3977-00 Automated Install for CID Enabled Products in Lan Server 3.0 GG24-3730-00 OS/2 Volume 1: Control Program GG24-3731-00 OS/2 Volume 2: DOS and Windows Environment GG24-3732-00 OS/2 Volume 3: Presentation Manager and Workplace Shell GG24-3774-01 OS/2 Volume 4: Writing Programs GG24-3775-00 OS/2 Volume 5: Print Subsystems GG24-4199-00 OS/2 REXX: From Bark to Byte GG24-3822-00 Migrating from DOS/Windows Environment to OS/2 GG24-3944-00 Evaluation of OS/2 Application Development Tools GG24-3948-00 OS/2 2.1 Technical Update GG24-3959-00 Experiences with IBM OS/2 LAN Server V3.0 New Functions GG24-3876-00 IBM Extended Services for OS/2 Communications Manager GG24-3070-00 Redbook Bibliography Library Collection PUBLICATION NUMBER PUBLICATION NAME ___________________________________ GG24-3566-00 Object Oriented Analysis of the ITSO Common Scenario GG24-3801-00 Cooperative Processing in an Object Oriented Environment GG24-3859-00 OO Technology in the Application Development Environment GG24-3890-01 NetWare from IBM: Network Protocols and Standards GG24-3891-01 NetWare Client for OS/2, Installation and Configuration GG24-3892-00 RIPL for IBM OS/2 V1.3, 2.0 and NetWare GG24-3963-00 MMPM/2 Programming GG24-3376-03 TCP/IP Tutorial and Technical Overview GG24-3531-01 TCP/IP for OS/2 Installation and Interoperability GG24-3949-00 IBM PC/3270 V3.0 Implementation Guide GG24-3958-00 Communications Manager/2 V1.0 New Features GG24-3649-00 IBM Network Products Implementation GG24-4207-00 A Collection of IBM LAN Netview White Papers GG24-4166-00 IBM LAN Netview Applications: A Practical Introduction to Monitor, Fix, Tie and Scan * Note: Benefits are subject to change at any time. IBM BESTEAM PROGRAM SOFTWARE PURCHASING OPTIONS _______________________________________________ There are two software purchasing options available to a BESTeam member: 1. Direct contractual relationship with IBM Corporation 2. Relationship with an IBM-approved Managing BESTeam Administrator (MBA) If you choose to source your products directly from the IBM Corporation, a minimum revenue objective is required on an annual basis. In addition, IBM will provide technical and operational support to your organization as defined in the contract. If you choose to source your products from an IBM approved Managing BESTeam Administrator (MBA), no minimum revenue objectives are required. In addition, your Managing BESTeam Administrator will provide technical support and operational support as defined in your relationship agreement.