This form is to be used to provide feedback regarding the "Personal Systems Support Family Support Center User's Guide" and the "Personal Systems Support Family Problem Reporting Guide." We would like to make these documents as informative as possible, and appreciate your taking the time to answer the following questions: 1. Which document are you providing feedback for? Support Center User's Guide ____ Problem Reporting Guide ____ 2. Did this document tell you everything you needed to know prior to calling the support center? ____ Y ____ N If "no", what specifically was missing from the document? ______________________________________________________________ ______________________________________________________________ 3. What did you like most about the document? ________________________ ______________________________________________________________ ______________________________________________________________ 4. What did you like least about the document? _______________________ ______________________________________________________________ ______________________________________________________________ 5. Would you like to see more of these documents in the future? ____ Y ____ N If "yes", what types of documents? ___________________________ _______________________________________________________________ _______________________________________________________________ Thank you for taking the time to fill out this feedback form. Please FAX or mail it to: Linda Ianniello Internal ZIP 1026 IBM Corporation 1000 NW 51st Street Boca Raton, FL 33431 FAX: 407-443-6940