OS/2 2.x Technical Support Topics - Course OS2CE101
    Installation, configuration, crash recovery, EA management

Objective:
==================
To improve OS/2 onsite support of OS/2 2.0 installations.  Support
procedures will be documented and explained

Intended Audience:
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   IBM OSS, CE, and other Customer support personnel
   Onsite support personnel
   Programmers who will interface with OS/2 customers

Prerequisites
==================
   Have installed OS/2 2.0
   Have used OS/2 2.0 (especially Workplace Shell)
   Prior install/user experience with DOS and Windows
   Hardware installation experience a plus

Course length: 5 days

Outline
==================
OS/2 Product
   Description, Packaging
   Support personnel org chart
   Other support mechanisms: BBS, CServe, hotline
HW configuration caveats
   Microchannel, PS/2
   PS/1, Valuepoint
   OEM
Disk partition management
   Options: Boot Manager, Dual Boot, other
   Support of other operating systems
   Formatting issues
OS/2 Installation
   Selective install
   Device install
   Anticpated support issues
Boot Sequence
   Process - from POST to Workplace shell (WPS)
   Config.sys load order
   STARTUP.CMD, AUTOEXEC.BAT
Device configuration
   Device driver types: BASDEV, DEVICE
   Peripherals
      Disks - Bernoulli boxes, CD-ROM, tape, Floptical
      Communications - Modems, Faxes
      IO connections - SCSI, proprietary
OS/2 configurations/setups
   DOS sessions settings
   WIN-OS/2
System Files
   OS2.INI, OS2SYS.INI
   Other system files
Identifying revision level


OS/2 2.x Technical Support Topics - OS2CE101  (Con't)

Extended Attributes
   EA_DATA.SF file structure
   EA contents, functions
   EAUTIL usage
   Anticipated support functions
Crash Recovery
   Kernel trashed/missing
   EA trashed/missing
   Desktop icons disappear
   Config.sys deletion
      Shell statement missing - config.sys
      DOS Session not available error msg
   Boot manager partition written over
   Missing DLLs
      list of critical DLLs
   Third party recovery tools
   Crash recovery techniques
Third party OS/2 utilities
   Disk Maintenance - files and disk optimization
   System analysis
   System performance enhancement
Program anomalities
   OS/2 base OS
   Workplace shell (WPS)
   Win-OS/2
   DOS apps
   Windows apps
   Networking environments
Optional:
   REXX: Command, functions