| From: | Neil Bothwick |
| Date: | 6 Jun 2001 at 10:42:11 |
| Subject: | Re: Holger Kruse-Miami |
Alan Buxey said,
> I paid with credit card and got reply the next day. a year later I paid
> for the 'programming internet /miami masterclass' prints in the same
> manner and got them the next week via snail-mail.
The automated registration system works as well as it ever did, but
there's no manual backup/support on the occasions thing go wrong.
> you HAVE sent to the right location? You are aware that Holger has pretty
> much left the Amiga programming arena?
This isn't about programming, it's about having a system that charges
people's credit cards but sometimes fails to supply the goods. If Holger
doesn't have time to serve his customers, he should either stop taking
orders or appoiint an agent to handle the customer service side of
things. Note I said "service" not "support". The lack of tech support is
accepted when the order is placed, but basic services like ensuring that
product paid for is delivered should continue.
> PS more damage is done to the 'community' by people bitching at others :-|
I don't consider that complaining when someone takes payment and fails
to deliver (for whatever reason) is bitching, and neither did others
when such comments were applied to other Amiga companies. Would your
reaction be the same if Miami had been ordered through Alive Mediasoft?
Cheers
Neil
I am Barry Norman of the Borg - you will be assimilated - and why not?
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