American Sign Language Technical Notes CD Version 3.0 --------------------------- This file contains technical notes and setup instructions for American Sign Language CD. It consists of the following sections: 1) SYSTEM REQUIREMENTS 2) GENERAL INSTALLATION INSTRUCTIONS 3) ONLINE ACCESS 4) NOTES ON UNINSTALLATION 5) PERFORMANCE TIPS 6) TROUBLE SHOOTING 7) TECHNICAL SUPPORT 1) SYSTEM REQUIREMENTS ----------------------- * Pentium 133 or better * Minimum 16MB RAM * Windows 95 * CD-ROM drive * 16 bit color display * MPC compatible audio board * Mouse * Apple QuickTime Software (included on disc) * Modem or TCP/IP access (required for online link only) 2) GENERAL INSTALLATION INSTRUCTIONS ------------------------------------- The following are instructions for installing American Sign Language on your hard drive. This procedure installs a few small files onto your hard drive that allow you to run our program. Please note that after installing, the CD disc must be in the CD-ROM drive whenever you wish to run American Sign Language. 1. Insert the American Sign Language CD disc into the CD-ROM Drive and the program will install automatically. 2. After the installation is completed, go to the START menu and select PROGRAMS -->American Sign Language-->American Sign Language If your CD-ROM drive does not support Autoplay: 1. Insert the American Sign Language CD disc into the CD-ROM drive. 2. Go to the START menu on the taskbar and click RUN. 3. Type D:\SETUP.EXE (where D is the letter name of your CD-ROM drive) and click OK. 4. After the installation is completed, go to the START menu and select PROGRAMS -->American Sign Language-->American Sign Language -------------- ****WARNING*** -------------- If you reinstall American Sign Language3 over an existing version everything in that directory will be overwritten. For instance, if at the time of install you directed American Sign Language to install in your "personal" directory where you keep all your sign language related programs and then you need to reinstall American Sign Language for some reason you will be prompted to overwrite the directory "personal". If American Sign Language is the only thing in the "personal" directory it is safe to overwrite it. If you have other programs in the same directory, DO NOT OVERWRITE the directory, call our technical support and we will be happy to assist you. 3) ONLINE ACCESS ---------------- If you have an internet service provider and you would like to visit the Multimedia 2000 website, go to the START menu and select PROGRAMS -->American Sign Language-->M-2K Online to go to http://www.m-2k.com 4) NOTES ON UNINSTALLATION --------------------------- If you wish to completely remove American Sign Language from your hard drive, go to the Start Menu and select Settings --> Control Panel --> Add/Remove Programs. In the Dialog Box that appears, select American Sign Language CD from the list of installed programs and click on the Add/Remove button. This will completely uninstall the program from your hard drive. It is NOT recommended that you merely drag the folder containing American Sign Language to the Recycle Bin. This is true for most programs under Windows. 5) PERFORMANCE TIPS -------------------- The following tips will help improve the performance of any multimedia CD-ROM title that makes extensive use of audio and video. 1) Turn off Wallpaper and Screen Savers Click the right mouse button on the desktop. Click on Properties at the bottom of the menu. Choose for the Pattern and Wallpaper settings. Click on the Screen Saver tab and choose for the Screen Saver setting. 2) Make sure no other programs are running in the background while running the CD-ROM title. 6) TROUBLE SHOOTING -------------------- Product Feature Help: American Sign Language has online help in each section. You can access it at any time by selecting Help. PROBLEM: Audio plays, but videos are not visible SOLUTION: Be sure you have installed Apple's QuickTime software found on the CD-ROM in the "QuickTime for Windows" directory. PROBLEM: You are receiving the message: For American Sign Language to run correctly, the color palette must be set to High Color (16-bit). SOLUTION: Using the right mouse button, click on the desktop. Select Properties from the pop-up menu. Select the Settings tab. Under the Color Palette pulldown menu select High Color (16 bit) and Restart your computer. PROBLEM: Errors displaying files, reading the CD-ROM drive, and printing (among assorted others). SOLUTION: Do not run any other applications simultaneously with American Sign Language. This includes any TSR's or Startup applications. (e.g. Microsoft Office or Bookshelf, Packard Bell Navigator). There should be no other programs listed in the task bar at the bottom of the screen. - or - Increase the size of Virtual Memory Swap File. Please refer to your Windows manual for instructions on this procedure. (We recommend a swap file of at least 7 megabytes.) 7) TECHNICAL SUPPORT --------------------- For free technical support: Visit our online trouble-shooting guide at www.m-2k.com/techsup Multimedia 2000, Inc 2017 8th Ave 3rd Floor Seattle, WA 98121 Voice: 206-622-5530 Fax: 206-622-4380 Email: techsupport@m-2k.com Support Hours: Mon-Fri: 8am-5pm PST When contacting us, please have ready: the type of computer you are using, including CPU speed, amount of RAM, Windows version, type of sound card and any error messages that you are receiving.