Copyright: (C) 1992-1998 Visio Corporation
Citation: '(C) 1992-1998 Visio Corporation


Visio Service and Support

Purchasing Visio Products (U.S. and Canada)

Customer Service (U.S. and Canada)

Technical Support (U.S. and Canada)

Developer Support

Service and support outside the U.S. and Canada

Fax Information Service

Feedback on Visio products and services

Visio on the World Wide Web

Visio product guarantee


Customer Service (U.S. and Canada)

Contact Customer Service to:

•	Register a Visio product.

•	Change your registration address.

•	Request product information.

•	Order Visio products and upgrades or receive a reseller or distributor referral.

•	Use your 60-day money-back guarantee on Visio products (For products purchased in Belgium, Canada, Denmark, Finland, Greenland, Iceland, Ireland, Luxembourg, the Netherlands, Norway, South Africa, Sweden, the United Kingdom, and the United States only).

To reach Visio Customer Service, call:

Tel:	(800) 24-VISIO (800-248-4746) Ref. 272 or (716) 586-0030 Ref. 272
Fax:	(716) 586-0820
Monday−Friday, 5:00 A.M. to 6:00 P.M. PST

Or you can write to:

Visio Corporation
Customer Service
P.O. Box 1500
Fairport, NY 14450-7500


Technical Support (U.S. and Canada)

To reach Visio Technical Support, use the following telephone numbers:

For English language

Tel:	(541) 882-8687
Fax:	(541) 882-8446
Monday-Friday, 6:00 A.M. to 5:00 P.M. PST

For French language

Tel:	(450) 926-2592
Fax:	(450) 926-3754
Monday-Friday, 6:00 A.M. to 5:00 P.M. PST

Or write to:

Visio Corporation
Technical Support
520 Pike Street
Suite 1800
Seattle, WA  98101-4001

Registered Visio product owners receive:

•	90 days of technical support with the purchase of a new copy of a Visio product.

•	30 days of technical support with the purchase of a Visio product upgrade.

For a complete list of Visio Technical Support options, call the Visio Fax Information Service at (206) 521-4550 and request document 2000. Support plans are available on a per incident or yearly basis.


Developer Support

Developer Support is available for developers and application engineers who are programming Visio with Visual Basic and C++ and using the Visio Automation Support.

For a complete list of Visio support options, call the Visio Fax Information Service at (206) 521-4550 and request document 2000. Developer support plans are available on a per call (or contact) basis.


Service and support outside the U.S. and Canada

Customer Service

Contact Visio Customer Service to:

•	Register a Visio product.

•	Change your registration address.

•	Request product information.

•	Order a Visio product or get a reseller or distributor referral.

•	Use your 60-day money-back guarantee on Visio products (For products purchased in Belgium, Canada, Denmark, Finland, Greenland, Iceland, Ireland, Luxembourg, the Netherlands, Norway, South Africa, Sweden, the United Kingdom, and the United States only).

Please mention “Ref. H272” to the Customer Service agent when calling about this Test Drive.

Country		Visio International Ltd.  Customer Service P.O. Box 269 Shannon Co Clare Ireland Tel: +353 61 704 634 (English) Fax: +353 61 704 635 Tel: 0800994241 (freefone from South Africa) 9.00 to 17.30, GMT, Monday, Tuesday, Thursday, Friday 9.00 to 16.30, GMT, Wednesday  9.00 to 17.30, CET, Monday-Friday
France		Tel: 0800 906 520 (freefone from France) Fax: 0800 906 498 (freefax from France) 9.00 to 17.30, CET, Monday-Friday 9.00 to 17.00, CET, Wednesday
Germany		Tel: 0130 820 515 (freefone from Germany) Fax: 0130 820 516 (freefax from Germany) 9.00 to 17.30, CET, Monday-Friday 9.00 to 17.00, CET, Wednesday
Italy		Tel: 1677 90566 (freefone from Italy) Fax: 1677 80576 (freefax from Italy) 10.00 to 17.30, CET, Monday-Friday
Netherlands	Tel: 06 022 7097 (freefone from the Netherlands) Fax: 06 022 7597 (freefax from the Netherlands) 10.00 to 17.30, CET, Monday-Friday
South Africa	Tel: 0800994241 (freefone from South Africa) 9.00 to 17.30, GMT, Monday, Tuesday, Thursday, Friday 9.00 to 16.30, GMT, Wednesday
Spain		Tel: 900 933 535 (freefone from Spain) Fax: 900 933 534 (freefax from Spain) 10.00 to 17.30, CET, Monday-Friday
Sweden	Tel: 020 794 457 (freefone from Sweden) Fax: 020 794 458 (freefax from Sweden) 9.00 to 17.30, CET, Monday-Friday
Switzerland	Tel: 00800 767 66 767 (freefone from Switzerland) Fax: 00800 565 66 565 (freefax from Sweden) 9.00 to 17.30, CET, Monday-Friday 9.00 to 17.00, CET, Wednesday
United Kingdom		Tel: 0800 834 859 (freefone from U.K.) Fax: 0800 834 850 (freefax from U.K.) 9.00 to 17.30, GMT, Monday-Friday 9.00 to 16.30, GMT, Wednesday
All other countries in Europe, Africa, and the Middle East	Tel: +353 61 704 634 (English) Fax: +353 61 704 635 9.00 to 17.30, GMT, Monday-Friday 9.00 to 16.30, GMT, Wednesday

Asia/Pacific

Australia	Visio Customer Service PO Box 478 Rydalmere NSW 1701 Australia  Tel: 1800 647 227 (freefone from Australia) 61 2 9848 4082 (Toll) Fax: 1800  624 818 (freefax from Australia) 61 2 9638 3622 (Toll) 9.00 to 17.00, Sydney time, Monday-Friday
Japan	Visio Customer Service Bunkyo Green Court 2-28-8 Honkomagome Bunkyo-ku Tokyo, 113-0021 Japan Tel: 03 3584 6731 Fax: 03 3584 6729 9.00 to 12.00, 13.00 to 17.30,  Monday-Friday
All other countries in Asia	Please contact your local distributor.

Latin America

Latin America	Please contact your local distributor.
Technical Support

Registered Visio product owners receive:

•	90 days of technical support with the purchase of a new copy of a Visio product.

•	30 days of technical support with the purchase of a Visio product upgrade.

Country	Visio International Ltd.  Technical Support Merrion House Merrion Road Dublin 4 Ireland Tel: +353 1 706 0155 (English) +353 1 706 0175 (German)  +353 1 706 0186 (French)  +353 1 706 0156 (Spanish) Fax: +353 1 260 1799 8.00 to 17.00, GMT, Monday-Friday 9.00 to 18.00, CET, Monday-Friday
France	Tel: 0800 906 479 (freefone from France) Fax: 0800 906 481 (freefax from France) 09.00 to 18.00, CET, Monday-Friday
Germany	Tel: 0130 820 485 (freefone from Germany) Fax: 0130 820 486 (freefax from Germany) 9.00 to 18.00, CET, Monday-Friday
Italy	Tel: 1677 90594 (freefone from Italy) Fax: +353 1 2601799 (Toll) 9.00 to 18.00, CET, Monday-Friday
Netherlands	Tel: 060 225 920 (freefone from the Netherlands) Fax: +353 1 2601799 9.00 to 18.00, CET, Monday-Friday
South Africa	Tel: 0800994238 (freefone from South Africa) 8.00 to 17.00, GMT, Monday-Friday
Spain	Tel: 900 992 901 (freefone from Spain) Fax: 900 992 902 (freefax from Spain) 9.00 to 18.00, CET, Monday-Friday
Sweden	Tel: 020 794 443 (freefone from Sweden) Fax: +353 1 260 1799 9.00 to 18.00, CET, Monday-Friday
Switzerland	Tel: 0800-836241 (French freefone from Switzerland) Tel: 0800-836242 (French freefone from Switzerland) Fax: 0800 836243 9.00 to 18.00, CET, Monday-Friday
United Kingdom	Tel: 0800 132 047 (freefone from U.K.) Fax: 0800 132 048 (freefax from U.K.) 9.00 to 17.00, GMT, Monday-Friday
All other countries in Europe, Africa, and the Middle East	Tel: +353 1 706 0155 (English) +353 1 706 0175 (German)  +353 1 706 0185 (French)  +353 1 706 0156 (Spanish) Fax: +353 1 260 1799 8.00 to 17.00, GMT, Monday-Friday 9.00 to 18.00, CET, Monday-Friday

Asia/Pacific

Australia	Tel: 1800 501 642 (freefone from Australia) +65 336 2677 (Toll) Fax: +65 334 4377 (Toll) 9.00 to 17.00, Sydney time, Monday-Friday
Hong Kong	Tel: 800 96 4648 (Toll Free) +65 336 2677 (Toll) Fax: +65 334 4377 (Toll) 9.00 to 17.00, Singapore Time, Monday-Friday
Japan	Tel: 03 3584 6831 Fax: 03 3584 6854 9.00 to 12.00, 13.00 to 17.30, Monday-Friday
Malaysia	Tel: 1800 80 1545 (Toll Free) +65 336 2677 (Toll) Fax: +65 334 4377 (Toll) 9.00 to 17.00, Singapore Time, Monday-Friday
New Zealand	Tel: 0800 444 354 (freefone from New Zealand) +65 336 2677 (Toll)  Fax: +65 334 4377 (Toll) 9.00 to 17.00, Sydney time, Monday-Friday
Singapore	Tel: 1800 338 6997 (Toll Free) +65 336-2677 Fax: +65 334-4377 9.00 to 17.00, Monday-Friday
South Korea	Tel: 080 587 3824 (Toll Free) +82 2 598 4740 (Toll) Fax: +82 2 598 4741(Toll) 9.00 to 17.00, Korean Time, Monday-Friday
Taiwan	Tel: 0080 65 1880 (Toll Free) +65 336 2677 (Toll) Fax: +65 334 4377 (Toll) 9.00 to 17.00, Singapore Time, Monday-Friday
All other countries in Asia	Please contact your local distributor.

Latin America

Latin America	Please contact your local distributor.


Purchasing Visio products (U.S. and Canada)

Contact Customer Service to

•	Locate your nearest reseller.

•	Purchase Visio products.

•	Request product information.

To reach Visio Customer Service, call:

Tel:	(800) 24-VISIO Ref. H272 (800-248-4746) or (716) 586-0030 Ref. H272
Fax:	(716) 586-0820
Monday–Friday, 5:00 A.M. to 6:00 P.M. PST

Or you can write to:

Visio Corporation
Customer Service
P.O. Box 1500
Fairport, NY 14450-9825

You can also order Visio online:
http://www.visio.com/sales/


Fax Information Service

To receive by fax up-to-date Visio news, technical tips that help you use your Visio product, answers to frequently asked Visio questions, a list of all shapes in each Visio product, and more, call the Visio Fax Information Service from a touch-tone phone:

(206) 521-4550
24 hours a day, 7 days a week

For an index of available documents, request document 1000.


Feedback on Visio products and services

United States, Canada, and Latin America

Please fax your suggestions and feedback on Visio products or services, attention Visio Customer Service, to:

(206) 521-4501

Or write to:

Visio Corporation
Customer Service
520 Pike Street, Suite 1800
Seattle, WA 98101-4001
U.S.A.

Europe, Africa, and the Middle East

Please fax your suggestions and feedback on Visio products or services, attention Visio Customer Service, to:

0800 834 850 (Inside the U.K.)

+353 61 704 635 (All other countries in Europe, Africa, and the Middle East)

Or write to:

Visio International Ltd.
Customer Service
P.O. Box 269
Shannon
Co Clare
Ireland

Asia, Australia, and New Zealand

Please fax your suggestions and feedback on Visio products or services attention Visio Customer Service at:

+65 334 4377

Or write to:

Visio Singapore Pte Ltd
Asia Pacific Operations
Customer Service
331 North Bridge Road
#13-01 Odeon Towers
Singapore 188720


Visio on the World Wide Web

Visit the Visio Web site at www.visio.com for up-to-date Visio news and information. Be sure to browse through our online support resources, which include:

•	A knowledge base. Look here for technical articles that address the most common questions and issues.

http://www.visio.com/tskb/vkb/

•	Support forums. Post your questions to one of our forums for other users to respond to; perform keyword searches to see if your questions have already been answered.

http://www.visio.com/support/forums/index.html

•	Product training. Learn about the training options available to you.

http://www.visio.com/support/training/index.html

•	Service releases and updates. Check here for product updates and enhancements.

http://www.visio.com/support/service/index.html

•	Downloads and submissions. Download templates, utilities, and other files that can help you get the most out of your Visio product.

http://www.visio.com/support/downloads/index.html

•	Additional links. Look here for links to other Web sites that contain information for people who draw and diagram.

http://www.visio.com/support/additional/index.html

•	Contact information and support options. Find current numbers and addresses for Visio Technical Services and Customer Service, and learn about the support options available in your part of the world.

http://www.visio.com/support/visio_index.html


Visio product guarantee

Visio provides a manufacturer's money-back guarantee for a period of 60 days from the date of purchase of the original product. If for any reason you are dissatisfied with any Visio product purchased in Belgium, Canada, Denmark, Finland, Greenland, Iceland, Ireland, Luxembourg, the Netherlands, Norway, South Africa, Sweden, the United Kingdom, or the United States, you may return it for a full refund within 60 days of the original purchase.

If you purchased products directly from Visio in the U.S. and Canada, you can contact Visio Customer Service at (800) 24-VISIO (800-248-4746) to get an RMA (Return Merchandise Authorization) number and to find out where to send the product (postage pre-paid) with proof of purchase for a full refund of the purchase price of the product.

Alternatively, please contact Visio Customer Service at 0800 834 859 (inside the U.K.) or +353 61 704 634 (outside the U.K.) to get an RMA (Return Merchandise Authorization) number and to find out where to send the product (postage pre-paid) with proof of purchase for a full refund of the purchase price of the product.

Visio Product Test Drives are not eligible for a money-back guarantee.