************************** * Ultimate IQ Test * * Version 1.0 - 5/30/97 * ************************** =================== SYSTEM REQUIREMENTS =================== 486DX or higher 8MB RAM MS DOS 5.0 or higher MS Windows 3.1x or Windows 95x Super VGA monitor and 640x480 256 color Windows supported adapter Double speed CD-ROM Drive Windows compatible sound card Mouse and Keyboard Hard disk with 8MB of free space ============================= INSTALLATION and UNINSTALLING ============================= Windows 3.1x ------------ 1. Select Run from Program Manager File menu. 2. Type D:\SETUP in the command line field and click OK. (You may need to substitute the letter of your CD-ROM drive for D:\) 3. Follow the prompts of the setup program. To start the Ultimate IQ Test, double click the Ultimate IQ Test icon in the Virtual Entertainment group. To uninstall the Ultimate IQ Test, double click the Uninstall Ultimate IQ Test icon in the Virtual Entertainment group. Windows 95x ----------- 1. Click the Start button and select Run... 2. Type D:\SETUP in the command line and click OK. (You may need to substitute the letter of your CD-ROM drive for D:\) 3. Follow the prompts of the setup program. To start the Ultimate IQ Test, click on Start \Programs \Virtual Entertainment \Ultimate IQ Test. To uninstall the Ultimate IQ Test, click on Start \Programs \Virtual Entertainment \Uninstall Ultimate IQ Test. =============== Troubleshooting =============== Before they are released, our products are tested thoroughly on computers running standard Windows 3.1x and Windows 95x. It is extremely rare that a CD is defective. Most problems that may be encountered come from old device drivers for video, CD-ROM, and sound cards. A driver is a software program, supplied by the hardware manufacturer, that allows Windows to communicate to a hardware device. These drivers are generally updated annually. Please contact your hardware manufacturer to make sure you have the most recent versions of your system drivers. If your system is brand new, do not assume that the drivers included with your system are the most recent versions. In order to reduce the chance of problems and to increase performance, we recommend that this program be the only application running. Please exit or disable all other applications including: anti-virus, uninstall, front ends, add-on desktops, screen savers, memory managers, conflict catchers, and ram doubling programs. NOTE: Always write down any error message you receive. ============================ Troubleshooting Windows 3.1x ============================ The program freezes during installation. ---------------------------------------- Some applications that monitor the installation of other programs may cause the installation to fail. Disable all anti-virus, uninstall, add-on desktops and front-end programs. The install may have problems if the hard disk has corrupted files or if the hard disk is very fragmented. Please use a disk utility to check and defragment the hard disk prior to installing the program. "Can Not Create Program Group" error ------------------------------------ Windows 3.1x only allows 40 Program Groups. You need to combine or remove groups and re-install the program. Can not Find File or Cannot Read from CD-ROM -------------------------------------------- Make sure the CD-ROM is in the CD player. Check the bottom of the CD-ROM for scratches, finger prints, or dirt. Use a soft cloth to carefully clean the CD. Obtain the latest CD-ROM drivers for your CD-ROM player. Open File Manager to see if Windows is recognizing the CD-ROM. If Windows does not recognize the CD-ROM drive, then contact your system vendor or hardware manufacture for CD-ROM installation instructions. General Protection Fault or Application Error --------------------------------------------- Most General Protection Faults are caused by old device drivers. Please make sure you have the most recent driver versions for your video card, CD-ROM, and sound card. Other programs running may cause General Protection Faults. Prior to installing and running the program, turn off all applications and programs. Hold down the CTRL key and press the ESC key. The Windows Task List will appear. Make sure that Program Manager is the only item on the list. If there are other items listed, highlight the name of the program and choose End Task. The Task List will disappear. Hold down the CTRL key and press the ESC key again. Repeat the process until only Program Manager remains. Some programs load into memory and run in the background when Windows starts. To disable these programs, please do the following: 1) In Program Manager, select the File menu and choose Run. 2) In the Command Line type: WIN.INI 3) This will open Notepad with the WIN.INI file. In the first section called [Windows] look through the list for the lines that start with Load = or Run =. Place a semi-colon (;) in front of the word Load and the word Run. 4) Select the File menu and choose Save, then exit Notepad and restart Windows. 5) To restore the programs, remove the semi-colons and restart Windows. Sometimes front ends can affect the performance of the program. To disable them: 1) In Program Manager, select the File menu and choose Run. 2) In the Command Line type: SYSTEM.INI 3) This will open Notepad with the SYSTEM.INI file. In the first section called [Boot] look through the list for the line that starts with Shell =. If it does not say Shell = PROGMAN.EXE, then place a semi-colon (;) in front of the word Shell. 4) Move down and enter into a NEW line Shell = PROGMAN.EXE 5) Select the File menu and choose Save, then exit Notepad and restart Windows. 6) To return to the old Shell, remove the semi-colon (;) from the old Shell = line and place it in front of the Shell = Progman. Sound Problems -------------- Check that the Speakers are connected to the sound card and are turned on. Check that the volume levels are turned up. If you do not hear sound effects or voices, please check the volume levels for WAV sounds in your mixer or sound control panel. If you do not hear music, check the volume levels for Midi sounds in your mixer or sound control panel. If you do not hear background music, make sure MIDI or General MIDI is selected. Open the Control Panel in the Main group, and select MIDI mapper. In the name box check to see if it is set to Extended MIDI or General MIDI. Click on the Edit button and verify that Channel 1-10 are enabled (there should be a check in the box on the right). Media errors or MMSYSTEM errors ------------------------------- Your sound card or one of its drivers may not be installed correctly. Double click the Media Player in the Accessories group. Was there an Error message? Click on the Device menu. A list of MCI devices should be shown. Look for the following: Sound...., MIDI Sequencer.., Video for Windows.. Click on Sound..., was there an error message, if it gives you a choice to Fix it, choose Fix. If not an Open window will appear, select Chimes from the list of files, and play it. Click on MIDI Sequencer..., was there an error message, if it gives you a choice to Fix it, choose Fix. If not an Open window will appear, select Canyon from the list of files, and play it. Click on Video for Windows..., was there an error message, if it gives you a choice to Fix it, choose Fix. If not an Open window will appear, select a movie from the list of files, and play it. If any of the above fail to work contact your system vendor for instructions on how to install the drivers for your sound card. The system locks up after the opening logo. ------------------------------------------- Video for Windows may be set to play full screen. Double click the Media Player in the Accessories group. Click on the Device menu and select Video for Windows. Choose a movie to play. Click on the Device menu and select Properies. Select "Show Video in" - "Window" - "Original Size." Click on OK. Install Video for Windows by selecting Run in the File menu of Program Manager and typing: D:\vfw\setup - or - Open the Ulitm_IQ.ini file in C:\Virtual\Ultim_IQ in Notepad. Add the following line to the [Settings] section: NoVideo = 1 This will display a still picture instead of using video. The game is not centered on the screen. --------------------------------------- You are using large fonts. Open your video display control panel and choose Small Fonts. ========================== Troubleshooting Windows 95x ========================== The program freezes during the installation. -------------------------------------------- Some applications that monitor the installation of programs may cause the installation to fail. Disable all anti-virus, uninstall, add-on desktops and front end programs. The install may have problems if the hard disk has corrupted files or if the hard disk is fragmented. Please use a hard disk utility to check and defragment the hard disk prior to installing the program. Can not Find File or Cannot Read from CD-ROM --------------------------------------------- Make sure the CD-ROM is in the CD player. Check the bottom of the CD-ROM for scratches, finger prints, or dirt. Use a soft cloth to carefully clean the CD. Obtain the latest CD-ROM drivers for your CD-ROM player. Open File Manager to see if Windows is recognizing the CD-ROM. If Windows does not recognize the CD-ROM drive, then contact your system vendor or hardware manufacture for CD-ROM installation instructions. Application Errors ------------------ Most Application errors are caused by old video card drivers. Please make sure you have the most recent versions of your system drivers. Other programs running may cause errors. Prior to installing and running the program, turn off all applications. Hold down the CTRL and Alt Keys at the same time, press the Delete key once. The Close Program window will appear. Make sure that the only items listed are Explorer and Systray (some computers may not have Systray listed). If there are other programs listed, starting from the bottom of the list, click on an item and choose End Task. The Close Program Window will disappear. Hold down the CTRL and Alt Keys at the same time and press the delete key. Continue ending each program until Systray and Explorer are the only two items on the list. Some programs will not end the first time. Click on them again. A dialog box will appear, choose End Task. Some programs load into memory and run in the background when Windows starts. To disable these programs please do the following: 1) Click on the start button and select Run. 2) In the Command Line type: WIN.INI 3) This will open Notepad with the WIN.INI file. In the first section called [Windows], look through the list for the lines that start with Load = or Run =. Place a semi-colon (;) in front of the word Load and the word Run. 4) Select the File menu and choose save, then exit Notepad and restart Windows. 5) To restore the programs, remove the semi-colons and restart Windows. Sometimes front ends can affect the performance of the program. To disable them: 1) Click on the start button and, select Run. 2) Type: SYSTEM.INI 3) This will open Notepad with the SYSTEM.INI file. In the first section called [Boot], look through the list for the line that starts with Shell = . If it does not say Shell = EXPLORER.EXE, then place a semi-colon (;) in front of the word Shell. 4)Move down and enter into a NEW line: Shell = EXPLORER.EXE 5) Select the File menu and choose Save, then exit Notepad and restart Windows. 6) To return to the old Shell, remove the semi-colon (;) from the old Shell = line and place it in front of Shell = Explorer. Sound Problems ============== Check that the Speakers are connected to the sound card and are turned on. Check that the volume levels are turned up. If you do not hear sound effects or voices, please check the volume levels for WAV sounds in your mixer or sound control panel. If you do not hear music, check the volume levels for MIDI sounds in your mixer or sound control panel. If you do not hear background music, make sure MIDI or General MIDI is selected in the MIDI Mapper. Click on the Start button and select Setting \Control Panel. Double click on the Multimedia icon. This should open the Multimedia properties window. Click on the Advanced tab. Click on the plus sign in front of Media Control Devices. Double click on MIDI Sequencer Device [Media Control]. Click on the Sittings button. Choose "MIDI for Internal" or "General MIDI". Click on OK. Media errors or MMSYSTEM errors ------------------------------- Your sound card or one of its drivers may not be installed correctly. Click on Start \Settings \Control Panel. Double click on the System icon. Click on the Device Manager Tab. Look through the list for "Sound, video and game controllers." If it is not listed or if there is a yellow "!" mark in front of it, please contact your system vendor or hardware manufacturer for instructions on how to properly install your sound card. If the Sound card is listed properly then close the System Properties window and check to see that the MCI devices are set correctly. Click on the Start button and select Programs \Accessories \Multimedia \Media Player. Was there an Error message? If the error message gives you a choice to fix the error, choose "Fix." If no error appears then click on the Device menu. A list of MCI devices should be shown. Look for the following: Sound..., MIDI Sequencer..., Video for Windows.. Click on Sound..., was there an error message, if it gives you a choice to Fix it, choose Fix. If not an Open window will appear, select Chimes from the list of files, and play it. Click on MIDI Sequencer..., was there an error message, if it gives you a choice to Fix it, choose Fix. If not an Open window will appear, select Canyon from the list of files, and play it. Click on Video for Windows..., was there an error message, if it gives you a choice to Fix it, choose Fix. If not an Open window will appear, select an movie from the list of files, and play it. If any of the above fail to work contact your system vendor for instructions on how to install the drivers for your sound card. The system locks up after the opening logo. ------------------------------------------- Video for Windows may be set to play full screen. Click on Start \Settings \Control Panel. Double click on the Multimedia icon. Click on the Video tab, select "Show Video in" - "Window" - "Original Size." Click on OK. Install Video for Windows by selecting Run in the Start menu and typing: D:\vfw\setup - or - Open the Ulitm_IQ.ini file in C:\Virtual\Ultim_IQ in Notepad. Add the following line to the [Settings] section: NoVideo = 1 This will display a still picture instead of using video. The game is not centered on the screen. --------------------------------------- You are using large fonts. Click on the Start button choose Settings \Control Panel \Display. Click on the Settings tab. Change the Font size to "Small Fonts" and click on OK. ============================ Contacting Technical Support ============================ If you are still experiencing technical problems with this product and cannot resolve them using the above troubleshooting tips, call Virtual Entertainment's Technical Support line at 617-449-9645 or fax your questions to 617-449-4887, Monday through Friday, 9:00 a.m.-5:00 p.m. Eastern Standard Time. Support can be also reached at support@virtent.com. Before you contact Technical Support ---------------------------------------------- Please have the following information: 1. Product name. 2. Type of processor and clock speed and computer brand name and model. 3. Your operating system's version number. 4. The complete and exact error message, if any. ================================ Virtual Entertainment's Web site ================================ Visit our Web site at: http://www.virtent.com