Welcome to the Development Tools and Languages Vol. 1 Infobase CD-ROM. To run the CD-ROM without copying any files to the local hard disk drive: 1) Start Microsoft Windows and display Program Manager Window. 2) Insert the Development Tools and Languages Infobase CD-ROM into the CD-ROM drive. 3) Chose New from the Program Manager File Menu. 4) The New Program Object dialog box displays. Select Program Item and click OK 5) The Program Items Properties dialog box displays. Fill in the properties as displayed below. In this example "D" is the CD-ROM drive letter. Substitute your CD-ROM drive letter for "D". Click OK. Description: Development Tools and Languages Infobase CD Vol 1, 97 Command Line: D:\bviews.exe D:\language.nfo Working Directory: D:\sc Note: If you play any of the "How to Videos" and do not hear any audio you will need to install the Windows Sound System. If you do not have any audio capabilities you will still be able to play the videos, but without any audio. Installation Notes - VIEWS.INI file will be placed in the Windows directory, during the installation process Description of the Development Tools and Languages Vol 1 Infobase CD-ROM: The Development Tools and Languages Infobase CD-ROM is a complete source for Powersoft Development Tools and Languages related reference data including all technical support resource information. This up-to-date reference provides developers with immediate access to the information they need the most. Updated quarterly, the Development Tools and Languages Infobase gives developers an inside track to the latest technical information available from Powersoft and Sybase. Easy, intuitive access to powerful information and proven troubleshooting tips and techniques help maximize developer productivity. All of the components of the Development Tools and Languages Infobase CD-ROM are fully indexed, making it fast and easy to find what you need. You can quickly search through the entire CD to locate all references to single or multiple word phrases. Pop-up search windows display a comprehensive index of each word on the infobase. This "pipeline" to technical support experts provides in-depth and timely information on subjects of special interest to customers designing client/server applications. The CD is based on the ongoing collaboration of customers, partners, technical support engineers, developers and trainers. The real-world support solutions give you the technical resources you need to stay on top of client/server development issues. The Development Tools and Languages Infobase CD-ROM contains a growing collection of technical support resources, application development topics, and partner information, including: - Internal technical information and answers to the most commonly encountered support questions. - Access to the entire catalog of Powersoft and Sybase technical FaxLine documents, including application development tips, techniques and code samples. - The Powersoft/Sybase Partner Directories The Development Tools and Languages Infobase incorporates Folio Corporation's BVIEWS technology for full featured querying, searching and data retrieval. You can quickly access the CD and select from a variety of information sources, or infobases. BVIEWS searches cross all open infobases and returns a highlighted list of "hits", all the words or phases which match your query. Locating a specific issue or question in one or more infobases is easily accomplished using the BVIEWS Query Window. A time saving word list displays all words in the infobase next to your query, greatly improving searching productivity. How can we improve your Development Tools and Languages Infobase CD-ROM? We've got big plans for future releases. We will continue to add new technical notes, educational materials, service information, sample applications, strategic white papers and other information innovations as they become available. In addition, we'll be refining and enhancing the user interface. Once you have used the CD, please let us know what you like or dislike, and what you would like to see in future releases. We need your feedback to make sure that the Development Tools and Languages Infobase provides the information you need. Providing Feedback: Mail: Technical Support/Automated Technical Services Group(ATS) Powersoft Corporation 561 Virginia Road Concord, MA 01742 Fax: (508) 369-4992, Att'n: Technical Support/ATS CompuServe: PowerBuilder and Powersoft Languages Forums (GO POWERSOFT, GO PBFORUM, or GO PSLANG) Microsoft Network GO POWERSOFT How to obtain technical support: For CD set-up and installation assistance you may call Powersoft Technical Support at (508) 287-1750 between 8:00 A.M. and 8:00 P.M. EST. Monday through Friday, excluding holidays. Before you call, please take the time to write down the following information, which will help expedite the resolution of the problem: computer type, version of DOS and Windows, amount of RAM in you system, CD-ROM type, Workplace Infobase CD-ROM version, and a detailed description of the problem. Infobase CD Installation Issues : We make every attempt to make the installation of the Infobase CD as painless as possible. However, there are some issues that we can not control, but have answers for. This document is provided to aid users when an issue arises during the installation/ use of the Infobase CD. For a current list of the most frequently asked questions, call the US FaxLine System and request document #4424. GENERAL ISSUES 1. I receive the error - unable to start folio server error creating file % s This is the most common issue concerning the CD, and one of the easiest to fix. When Folio starts, it reviews the environment variables created in the autoexec.bat and attempts to create files in the temporary directory. This message is saying that Folio can not find that temp variable. Check the autoexec.bat and look for a line that starts with - SET TEMP= A directory will be listed on the other side of the equal sign. If the directory does not exist, exit windows, create the directory, update the autoexec.bat with the new reference, and re-enter Windows. Folio should now start with no problem. If the directory does exist, chances are that you have run out of environment space. The easiest fix for this is to delete the SET TEMP line, and type it at the top of the autoexec.bat. Reboot, and everything should work. 2. I receive the error - unable to open infobase - file is not of the correct format. This is caused when attempting to use the old Folio viewer with the newly formatted files. The old viewer was shipped with the Updated Fall CD from 1994. The easiest way to clear this issue is to delete the entire \POWERCD directory from the hard drive and re-install the infobase. 3. I have installed the entire CD on the network, to make it accessible to everyone. The jumplinks do not seem to work. If I install on my local drive, it works fine. If the jumplinks are not working when the CD has been installed on a network drive, rename the LNAME.INI file in the \INFOS directory on the network to GNAME.INI. This should solve the issue. 4. I get an error stating that I can`t find the file CTL3DV2.DLL, even though the file does exist in my \windows\system directory. This was caused by an error in the installation of CTL3DV2.DLL. Other programs may have been using the DLL when the installation was attempted. The file will have to be installed manually. It is safest to do this from DOS. First place the Infobase CD into the CD-ROM drive. Then, go to the root directory of the drive and type the following command - COPY CTL3DV2.DL_ C:\WINDOWS\SYSTEM\CTL3DV2.DLL This should place a clean copy of the file in your windows\system directory. 5. I have been using the CD, when it suddenly can not find the file CTL3DV2.DLL. There is an error in the SCREENCAM software that may cause it to delete the file from the \Windows directory. Follow number 4 to resolve this issue. 6. When I double-click on the jumplinks, they only take me within the main menu structure. When this happens, there is usually a problem with the LNAME.INI file. First, check to see if there is an LNAME.INI file in the \windows directory. If there is, delete it. If this doesn't solve the issue, check the LNAME.INI file located in the \INFOS directory. It should look something like this - [Infobase Directory] FaxLine Documents=D:\NFO\FAXDOCS.NFO Workplace Database Technical Tips=D:\NFO\ptipswdb.NFO Powersoft / Sybase Partner's Database=D:\NFO\Partners.NFO Workplace Threads=D:\NFO\pt_wkp.NFO Customer Services / Education infobase=\NFO\newcust.NFO Thesaurus Infobase=D:\NFO\psths.NFO Electronic Information and Help=D:\NFO\MISC.NFO TechDocs Database=D:\NFO\faxline.nfo Technical Support ScreenCam Videos=D:\sc\ELECAM.NFO Workplace Infobase Advanced Menu=D:\WRKADV.NFO Where D: is the CD-ROM drive. If it does not look like this, there was an error in the installation. The easiest way to fix this is to copy the LNAME.INI from the root directory of the CD to the \INFOS directory, and the appropriate drive letters at the beginning of the directory list.