Forrester Defines The Full Service Intranet
http://www.forrester.com/hp_mar96nsr.htm
This site includes a report by Forrester's, "Network Strategy Service," that discusses the next-generation intranet. In it, there are five standard services that are predicted to do away with network operating systems (such as Novell NetWare) as we know them today. These services include file, directory, print, e-mail, and network management. You'll need to register with Forrester before you can read the report. (The registration is free.)
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