MICROSOFT PRODUCT SUPPORT SERVICES Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice. Support Options: Unlimited no-charge support for retail versions of this product Online Support: http://support.microsoft.com/support/WebResponse.asp Phone Support: 425-637-9308 in the U.S. No-Charge Hours: M-F, 5 A.M. to 9 P.M. and Saturdays, 9 A.M. to 3 P.M. Pacific time Paid Hours: Available 24 hours a day, 7 days a week, including holidays Worldwide: Support options, hours, and cost in your country may differ from the U.S.; please check with your local office for details. Personal Support Options Online Self-Help Free, fast, easy to use, and available whenever you are: -Need help fast? Try our "Ask Maxwell" service, FAQ's, WebCasts, or search our Knowledge Base for step-by-step articles on our Personal Support site. -Get the most up-to-date answers 24 hours a day, 7 days a week, including holidays, at http://support.microsoft.com/support No-Charge Assisted Support M-F, 5 A.M.-9 P.M. & Sat., 9 A.M.-3 P.M. Pacific time -If your product was bundled with the purchase of your computer, your computer manufacturer provides support. For more details in the U.S., go to http://support.microsoft.com/directory/directory/oemdirectory.asp -For retail versions of this product, unlimited no-charge support is provided by Microsoft. You can choose between instantly submitting your issues online at http://support.microsoft.com/support/WebResponse.asp or you can call us at 425-637-9308 (normal toll charges will apply). Paid Assisted Support Experts available 24x7 and holidays: -Our experts are always here to help you! Paid assisted Personal Support is available 24 hours a day, 7 days a week, including holidays. A U.S. $35 charge is billed to your VISA, MasterCard, or American Express card. -In the U.S., call (800) 936-5700 or instantly submit your issue online at http://support.microsoft.com/support/WebResponse.asp Additional Support Options What if my issue is in a business setting, is more complex than the average home user's, or I need advanced support for my company? The following support options are also available: Professional Advanced support for experts and businesses. Visit our customized support sites for per-incident assistance online (U.S. $195) and phone (U.S. $245) by experts trained to assist business professionals. To advance-purchase support incidents, please call Professional Support Sales at (800) 936-3500. -Professional Support for Developers -Professional Support for IT Professionals -Professional Support for Value Add Partners, Resellers, Consultants -Professional Support for Microsoft Certified Solution Providers -Professional Support for OEMs Premier Proactive access to specialized technical expertise needed by large enterprises, maximizing business value and minimizing total cost. See our customized support sites for Premier customers, or view the following fact sheets for more information. For further information, contact your Microsoft account representative or call Microsoft Enterprise Support Sales at (800) 936-3200 in the United States or Canada. -Microsoft Premier Support for Enterprise Systems -Microsoft Premier Support for Developers -Microsoft Premier Support for MCSPs -Microsoft Premier Support for Original Equipment Manufacturers (OEM) -Microsoft Authorized Premier Support Alliance Designed to help very large enterprise customers to successfully develop, deploy, and manage enterprise systems built around a broad range of high-quality Microsoft solutions for the server and the desktop. See the following fact sheets for more information. For further information, contact your Microsoft account representative or call Microsoft Enterprise Support Sales at (800) 936-3200 in the United States or Canada. -Microsoft Alliance Support for Enterprise Systems -Microsoft Alliance for High Availability Microsoft Certified Support Centers Our Microsoft Certified Support Centers are selected for their ability to provide high-quality support and a full range of support services for organizations using Microsoft products in all kinds of environments. Certified Support Centers provide the highest-quality service for both Microsoft products and a wide range of third-party products to ensure a cohesive, high- performance business solution. -For more information, see http://www.microsoft.com/support/mcsc Worldwide Support Important! Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit http://support.microsoft.com/directory and click "Worldwide Support". If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product. International Subsidiary Information Argentina Microsoft de Argentina S.A. Fax: (54-11) 4316-1922 Customer Service: (54-11) 4316-4600 Technical Support Phone (54-11) 4316-4664 Armenia See Russia Australia Microsoft Pty. Ltd. Phone: 13 20 58 Fax: 612 9023 5021 Technical Support Phone: 13 20 58 Austria Microsoft Ges.m.b.H. Phone:(+43) 1 610 64 -0 Fax: (+43) 1 610 64 -200 InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 67029,austria@msdirectservices.com Standard Support (Installation and Handling): +43-1-50222-2255 Azerbaijan See Russia Belgium Microsoft NV Phone: +32 2 7043000 Fax: +32 2 7043535 TechNet Subscription: +353 1 703 8738 MSDN Subscription: +32 2 5138684 Microsoft Information Center: +32 2 5133113 Technical Support: +32 2 513 32 74 (Dutch speaking) +32 2 502 34 32 (English speaking) +32 2 513 22 68 (French speaking) Belarus See Russia Bolivia See Uruguay Brazil Microsoft Informatica Ltda. Phone: (55) (11) 5514 - 7100 Fax: (55) (11) 5514 - 7106/5514-7107 Technical Support: Phone: (55) (11) 5504-2155 Fax: (55) (11) 5504-2227 Automatic Fax: (55) (11) 5506-8506 Bulletin Board Service: (55) (11) 5506-1234 Customer Services: (55) (11) 822-5764 Customer Services Fax: (55) (11) 822-6227 Canada Microsoft Canada Co. Head Office Phone: 1 (905) 568-0434 Customer Information Centre: 1 (800) 563-9048 Technical Support: Desktop Systems including Microsoft Windows 95: (905) 568-4494 Microsoft Office and Office Components: (905) 568-2294 Other Standard Technical Support: (905) 568-3503 Priority Support Information: (800) 668-7975 Text Telephone (TTY/TDD) (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support/Soporte Tecnico: (408) 953-8086 Support E-mail/Correo Electronico para Soporte Tecnico: mscasup Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 & 809 only Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus Central America Technical Support/Soporte Tecnico: (506) 298-2020 Support E-mail/Correo Electronico para Soporte Tecnico: mscasup Customer Service/Centro de Servicios: (506) 298-2000 Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Customer Service: 56-2-800-330600 Personal Operating System and Applications: Phone: 56-2-330-6222 Fax: 56-2-341-1439 China Microsoft (China) Co. Ltd 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: 011-86-10-6261 7711 Fax: 011-86-10-6253 6630 Microsoft Asia Regional Engineering Center 19th - 20th Floor, Metro Tower No. 30 Tian Yao Qiao Road, Shanghai, 200030, P.R.C. Phone: 011-86-21-64691188/ 011-86-21-6469 8899 Fax: 011-86-21-6469 1166 / 011-86-21-6469 9900 Colombia Microsoft Colombia Carrera 7a. # 71-21 Torre B Piso 7 Santa Fé de Bogotá Phone: (571)3173838 Fax: (571) 3173494 Technical Support: Línea de Respuesta Bogota Phone: 524-0404 Other cities: 9800-10595 Fax: (091) 524-0405 Croatia Microsoft Hrvatska d.o.o. Trg D. Petrovica 3 10 000 Zagreb Croatia Phone: 385 1 4802 500 Fax: 385 1 4843 688 Product Support Phone Number 385 1 393539, e-mail: hot-line@microsoft.hr Customer Service + 385 0800 300 300, e-mail: info-line@microsoft.hr Czech Republic Microsoft s.r.o. Phone: (+420) (2) 611 97 111 Fax: (+420) (2) 611 97 100 Technical Support: (+420) (2) 2150 3222 Denmark Microsoft Denmark Phone: (45) (44) 89 01 00 Fax: (45) 44 68 55 10 Technical Support: Phone: (45) 44 89 01 11 Microsoft Sales Support: (45) 44 89 01 90 Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions) Microsoft MSDL (BBS): (45) 44 66 90 46 Dominican Republic See Central America Dubai Microsoft Middle East Phone: (971) 4 3973888 Fax: (971) 4 3972244 Technical Support (Personal Operating Systems & Desktop Applications only): Phone: (971) (4) 3975443 Fax: (971) (4) 3972304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Ecuador Corporation Microsoft del Ecuador S.A. Phone/PBX: (593 2) 460453 Fax: (593 2) 463093 Customer Service: (593 2) 258025 Technical Support: (593 2) 258025 Egypt Technical Support (Personal Operating Systems & Desktop Applications, and Development Tools "Installation ONLY"): Tel no.: 202 - 338 8724 202 - 338 9794 Fax: (202) 360 4976 E-mail: mssupport@gbrands.com England See United Kingdom Estonia Technical Support: (+372) 650 49 99 Finland Microsoft OY Phone: +358-(0)9-525 501 Fax: +358-(0)9-878 8770 Technical Support: Phone: +358-(0)9-525 502 5026 Standard: +358 (0) 9-525-502-500 Priority: +358 (0) 9-525-502-20 France Phone: (011)(33) 825 827 829 (*) Customer Svc. Phone: (011)(33) 0 825 827 829 (*) Fax: (33) 01 64-46-06-60 Telex: MSPARIS 604322 Customer Svc. Phone: (011)(33) 0 825 827 829 (*) Technical Support Phone: (011)(33) 825 827 829 (*) access code 1020 Technical Support Fax: (011)(33) 1 69 28 00 28 (*) indigo number 0,99 F TTC per minute French Polynesia See France Georgia See Russia Germany Microsoft GmbH Phone: 089/3176-0 Fax: 089/3176-1000 Telex: (17) 89/83 28 MS GMBH D Information: 089/3176 1199 Prices, updates, etc.: 01805 / 25 11 99 Standard Support (Installation and Handling): 01805/67 22 55 General information about Microsoft Support in Central Europe: Fax: 1805-25-1191 Greece Microsoft Hellas, S.A. Phone: (30)(1)6806-775 through (30)(1)6806-779 Fax: (30)(1)6806 780 Technical Support: Phone: (30) (1) 6806111 Fax: (30) (1) 6809528 Gulf & Eastern Mediterranean PO Box 52244 Dubai, UAE Tel: 971 4 3973888 Fax: 971 4 3972244 Personal Support Contact Details: (Personal Operating Systems & Desktop Applications ONLY) Gulf (Bahrain, Malta, Qatar and United Arab Emirates) Phone: 971 4 3975443 Fax: 971 4 3972304 E-mail: mswsgulf@microsoft.com Lebanon (Cyprus and Lebanon) Phone: 961 1 983348 Fax: 961 1 983349 E-mail: mts@lebanon-online.com.lb Kuwait Phone: 965 2431071 Fax: 965 2430249 E-mail: mspsskuw@microsoft.com Oman Phone: 968 691191 Fax: 968 698568 E-mail: mspss@gto.net.om Pakistan Phone: 92 21 111 674357 Fax: 92 21 4533370 E-mail: mssupport@nets.net.pk Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 3975752 Fax: (971) (4) 3972304 Hong Kong SAR, PRC Microsoft Hong Kong SAR, PRC Limited Fax: (852)2560-2217 Microsoft Information Hotline: (852)2804-4234 Personal Technical Support: (852) 2804-4222 Professional Technical Support: (852) 2804-4288 Hungary Microsoft Hungary Phone: (+36) (1) 437-2800 Fax: (+36) (1) 437-2899 Customer Services: (+36) (1) 267-4636 (2MSINFO) Technical Support: (+36) (1) 267-7846 (2MSSUGO) Iceland See Denmark India Microsoft India Phone: (91) (80) 559-5733, (91) (11) 6294600,6294601 , (91) (22) 2850193 Fax: (91) (80) 559-7133, (91) (11) 629-2650 Indonesia Microsoft Indonesia - Jakarta Technical Support: · Phone: 62 21 570 42 54 · Fax: 62 21 520 81 22 Ireland Technical Support: Phone: 706 5353 See United Kingdom Israel Microsoft Israel Ltd. Reception: Phone: +972-9-952-5353 Fax: +972-9-952-5333 Customer Service & Information Center: Phone: +972-9-9525400 Fax: +972-9-9525411 Technical Free Support for Windows, Office, and Microsoft Fun: Phone: +972-9-9525400 Fax: +972-9-9525403 Italy Microsoft Srl Phone: (39) (2) 70-398-398 Fax: (39) (2) 7039-2020 Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600 Customer Service (New product info, product literature): (39) (2) 70-398-398 Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398 Technical Support: (39) (2) 70-398-398 Microsoft Consulting Service: (39) (2) 70-398-398 Japan Microsoft Company Ltd. Technical Support (Standard Support): (81) (3) 5354-4500 Technical Support options/ Support Contract: (81) (3) 5354-4700 Channel Marketing Information Center (Presales Product Support): Tokyo Phone: (81) (3) 5454-2300 Osaka Phone: (81) (6) 6245-6995 Customer Service Phone (Version upgrade/Registration): Phone: (81) (48) 226-5500 Fax: (81) (48) 226-5511 Kazakhstan See Russia Kingdom of Saudi Arabia Phone: +966-1-488-1165 Fax: +966-1-488-1576 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124 0500 (toll free within Saudi Arabia) Fax: 966-1-4740576 Kyrgyzstan See Russia Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 558-8161 Technical Support Center: (82) (2) 508-0040 Microsoft FastTips: (82) (2) 3453-7555 Support Sales: (82) (2) 531-4544 Kuwait PO Box 5244 13053 Safat Kuwait Tel: +965-243-0248 Fax: +965-243-0249 Technical Support (Personal Operating Systems, Desktop Applications, and Developer Tools ONLY): Tel: +965-243-1071 Latin America Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 Liechtenstein See Switzerland Luxembourg Microsoft NV Phone: +32 2 730 39 11 Microsoft Support Network Info. Center: +31-800-9977-57 TechNet Subscription: +353-1-703 8738 MSDN Subscription: +353-1-708-8690 Microsoft Information Center: +32-2-481 52 52 Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI) Technical Support: +32 2 513 32 74 (Dutch speaking) +32 2 502 34 32 (English speaking) +32 2 513 22 68 (French speaking) Malaysia Microsoft (Malaysia) Sdn Bhd: Phone: +6 (03) 757-2266 Fax: +6 (03) 757-2265 Customer Services: Phone: Toll-free - 1-800-88-3249 Fax: +6 (03) 758-5011 Technical Support: Phone: +6 (03) 793-9595 Fax: +6 (03) 295-2065 México Microsoft México, S.A. de C.V. 267-2110 Atencion a Distribuidores 265-3380 Atencion a Clientes 265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio 267-2190 Soporte de Servidores y Herramientas de Desarrollo FastTips: (52)(5) 2612199 Microsoft BBS 628-6200/02 MSMEXICO sin password Middle East Microsoft Middle East Phone: (971) 4 397 3888 Fax: (971) 4 397 2244 Technical Support (Personal Operating Systems & Desktop Applications ONLY): Phone: (971) (4) 397 5443 Fax: (971) (4) 397 2304 E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): Phone: (971) (4) 299 5082 Fax: (971) (4) 299 5097 Morocco Microsoft Afrique du Nord et de l'Ouest Phone: (212) 2 95 80 80 Fax: (212) 2 95 85 85 Netherlands, The Jaar 2000 informatie centrum Netherlands: (020) 5001033 Belgium: +32-2 7043000 Luxemburg: +32-2-5139979 Support and Services Product Support: Netherlands (Dutch): (020) 5001005 Netherlands (English): (020) 5001053 Belgium (Dutch): +32 2 513 31 13 Belgium (French): +32 2 513 22 68 Belgium (English): +32 2 502 34 32 Luxemburg (French): +32 2 513 2268 Luxemburg (English): +32 2 502 3432 Microsoft Consulting Services Benelux Netherlands, Belgium and Luxemburg: +31 (0)20 5001005 Information Services and Subscriptions TechNet Netherlands: (020) 5001035 Belgium: +32 2 5022176 Luxemburg: +32 2 5022176 Microsoft Developer Network Netherlands: (020) 5001037 Belgium: +32 2 5138684 Luxemburg: +32 2 5138684 See also Luxembourg New Zealand Microsoft New Zealand Ltd Phone: 64 (9) 357-5800 Fax: 64 (9) 357-0868 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 357-5577 Northern Ireland See United Kingdom Norway Microsoft Norway AS Phone: +(47) 22 02 25 00 Fax: +(47) 22 95 06 64 Technical Support: Standard: + (47) 22 02 25 50 Priority: + (47) 22 02 25 45 Premier: + (47) 22 02 25 46 Microsoft Sales Support: +(47) 22 02 25 80 Microsoft MSDL: +( 47) 22 18 22 09 Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions) Panama Technical Support/Soporte Tecnico: (506) 298 2020 Support E-mail/Correo Electronico Para soporte tecnico: mscasup Customer Service/Centro de Servicios: (506) 298 2000 Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus Papua New Guinea See Australia Paraguay See Uruguay Perú Phone: (511) 421-1200 Fax: (511) 4217307 Technical Support: (511) 2155002 & (511) 2155005 Philippines Phone: (632) 811-0062 Technical Support: Phone: (632) 892-2295/2495 Fax: (632) 813-2493 Poland Microsoft Sp. z o.o. Phone: +(48-22) 661-54-00 Fax: +(48-22) 661-54-34 Information Service: +(48-22) 865-99-33 Technical Support: +(48-22) 865-99-66 Portugal Microsoft Portugal MSFT, Lda. Phone: (351) 1 4409200 Fax: (351) 1 4412101 Technical Support: Standard Support: +(351) 1 4409280 Fax : +(351) 1 4411655 Puerto Rico Soporte Tecnico: (408) 953 8086 Support E-mail/Correo Electronico Para soporte tecnico: mscarsup Customer Service/Centro de Servicios: (800)297 5982 for area codes 787 & 809 only Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus Romania Microsoft s.r.l. Phone: (+40) (1) 222 90 16 Fax: (+40) (1) 222 90 12 Technical Support: (+40) (1) 312 09 48 Russia Microsoft Z.A.O. Microsoft Information Center: Phone: Moscow: +7 (095) 916-7171 St.Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev +380 (044) 2305101 Fax: Moscow: +7 (095) 916-7112 Technical Support: Phone: Moscow: +7 (095) 745-5445 St.Peterburg: +7 (812) 118-3636 Novosibirsk: +7 (3832) 119-019 Kiev +380 (044) 2305102 Fax: Moscow: +7 (095) 916-7112 Saudi Arabia Phone: +966 (1) 218-0808 Fax: +966 (1) 218-0809 Technical Support (Personal Operating System and Desktop Applications only): Phone: 800 124-2255 (toll free within Saudi Arabia) Fax: 800 124-2255 (Press 2 to send a fax) Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd Phone: (65) 337-6088 Fax : (65) 337-6788 Customer Services Phone: (65) 324-5255 Customer Services Fax: (65) 324-6181 Product Support Services Phone: (65) 378-3600 Product Support Services Fax: (65) 378-3662 Slovakia Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava SLOVAK REPUBLIC Phone: +421-7-5341 9841 Fax: +421-7-5341 9840 Hotline: +421-7-67 296 296 Infoservice: +421-7-67 296 297 Y2K Infoservice: +421-7-67 296 200 Slovenia Microsoft d.o.o. Phone: (+386) (61) 1 800 800 Fax: (+386) (61) 1 800 822 Technical Support: (+386) (61) 185 3449 South Africa Microsoft South Africa All services Phone: (+27)11 257 0000 or 0860225567 (inside South Africa) Fax: (27)11 257 0257 Technical Support Fax: (+27)11 257-0424 South East Africa and Indian Ocean Islands See South Africa Spain Microsoft Iberica SRL Inside Spain Phone: 902 197 198 Fax: 91 803 8310 Technical Support: 902 197 198 Customer Service: 902 197 198 Fax Back telephone: 902 197 198 Outside Spain Phone: (34) 91 353 69 60 Fax: (34) 91 803 8310 Technical Support: (34) 91 353 69 60 Customer Service: (34) 91 353 69 60 Fax Back telephone: (34) 91 353 69 60 Sweden Microsoft AB Phone: +46-(0)8-752 56 00 Fax: +46-(0)8-750 51 58 Technical Support: Standard: +46-(0) 8- 752 09 29 Priority: +46 (0) 8 751 09 80 Premier: +46 (0) 8 632 57 01 Sales Support: +46-(0)8- 752 56 30 Switzerland Microsoft AG Phone: 01-839 61 11 Fax: 01-831 08 69 Customer Service Phone: 0848-858-868 Microsoft Info-Service, Postfach, 8001 Zürich, Fax: 01 311-72-27 Support: Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255 Standard Technical Support (French speaking): Phone 022-738 96 88 General information about Microsoft Support in Central Europe: Phone 0848-80-2330 Tajikistan See Russia Taiwan Microsoft Taiwan Corp. Phone: (886) (2) 2504-3122 Fax: (886) (2) 2504-3121 Technical Support: Phone: (886) (2) 2508-9501 Fax: (886) (2) 2508-9575 Thailand Microsoft (Thailand) Limited Phone: (662) 266-3300 Fax: (662) 266-3310 Product Support: Phone: (662) 613-7208 through 11 Fax: (662) 613-7198 Turkey Microsoft Turkey Phone: 90 (212) 258 59 98 Fax: (90 (212) 258 59 54 Support Hotline: Phone: 90 (212) 275 2466 Fax: 90 (212) 272 7755 Turkmenistan See Russia United Kingdom Microsoft Limited Phone: (0870) 60 10 100 Fax: (0870) 60 20 100 Microsoft Technical Support Desktop Applications, Home Products, Personal Operating Systems, and hardware. 0870 50 10 100 Developer Products 0870 50 10 200 Business Systems 0870 50 10 300 Customers phoning from Ireland should dial 706-5353 for technical support. Pre-sales Information: Microsoft Connection (0345) 00 2000 Uruguay Technical Support: Phone: (598) (2) 774934 Fax: (598) (2) 774935 See also Uruguay Online Uzbekistan See Russia Venezuela Corporation MS 90 de Venezuela S.A. Other information: (582)265-9922 Fax: (582)265-0863 Technical Support: (582)993-6755 Wales See United Kingdom © 2000 Microsoft Corporation. All rights reserved. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.