SPEA Hotline Information =========================================================================== Trouble Shooting Guide ............................. ShowTime Configuration SPEA V7 series Release 0795.5 =========================================================================== Dear user, the following text contains hints, tricks and solutions for common problems and requests. Many of them came from other users in the field. WeŽd like to thank them for their contribution. IMPORTANT NOTE Please check also the references to driver updates and to system-configuration in the respective helpfile (A). Yours sincerely Support-Team of SPEA SOFTWARE AG ShowTime-Configuration =========================================================================== Questions !.Answers --------------------------------------------------------------------------- System does not boot up? !.M1 Message: MCI driver cannot be loaded; MPEG/DAT files are not playable (system hangs) !.M1.M5 Calling MediaStation you get the message: MCI error: file name not valid ... !.M1 ShowTime: Playback of AVI recordings is not fluently. VIDEO FOR WINDOWS corrupted screen? !.M2 Mediastation hangs while loading (perhaps after reinstallation) !.M4 Windows does not start after ShowTime installation? !.M14 Mitsumi mouse driver; Windows Configuration >256 Farben; Errormessage: "Displaydriver cannot set to display mode..." !.M16 Calling CAPTURE you get the error message: " Warning: No frames captured. Confirm that ...". !.M5 MediaStation error message: "More global memory needed". !.M6 No sound playing MPEG-Files. !.M7 No sound playing AVI-Files. !.M8 No sound running Video or TV? !.M13 Error message regarding AVICAP.DLL when you record AVI files? !.M5 !.M5 Do I get sound in AVI file recordings? !.M12 No video window available? !.M9 No fullscreen for MPEG playback available? !.M10 Error message: "ERROR video power not detected." !.M11 DOS MediaStation - Error message: Unable to load font... !.M15 ShowTime-Configuration =========================================================================== Answers --------------------------------------------------------------------------- M1 -Install board in a different slot -AMI Bios: use no lower version than 1.00.10.AX1 (BIOS update). -Disable Bios Option "Video Snoop Palette". -Award Bios: use Update from Version 4.50G Rel. 1404.0103. -Conflict with Adaptec 2940 Controller or Netcontroller? (try Intel-NCR SCSI Controller Typ PCISCSINR.) -Enable System Bios Option "ISA Shared Memory". -Conflict with other drivers? (e.g. disable Netinstallation). -Too less base memory after system boot up (> 575K) !!! -Other playback applications (e.g. Media Player) should not be active at the same time! -load MSCDEX.EXE /M:50 after SMARTDRV.EXE (see AUTOEXEC.BAT)!!! -SMARTDRV Configuration: CONFIG.SYS: disable device=smartdrv...! AUTOEXC.BAT: set smartdrv.exe on max. 1024 setzen! -Set environment variable "GDC" to the ShowTime installation directory. (e.g. SET GDC=C:\SPEA\GDC). M2 Note: ShowTime contains no hardware compression for AVI recordings. Configure for one of the offered software compression types (e.g. Cinepak) not for full frame recording! SYSTEM BIOS - Chipset Setup: Set option "PCI posted write buffer" to DISABLED. M4 Delete MEDIASTA.MST (contains bitmaps) and in MEDIASTA.INI - Section [MediaStation] the programs 1 ... 99 or delete the complete file. M5 Install only "VIDEO for WINDOWS" Rel. 1.1e from the actual SHOWTIME software version >=0595! Is the function of MSTATION under DOS correct? Note for different PCI (ASI) Motherboards that Int A has to be attached to a PCI Slot and a free IRQ (e.g. IRQ 15, 12, 11, 10). On some motherboards Int A,B,C are defined for certain slots. Please see the system bios setup for this configuration, set the options "PCI IRQ achieved by: Level" and "1st available IRQ:15" and install the board in the "Int A" slot. For VL-boards IRQ 9 should be used! This configuration has to be set by jumper on the motherboard in addition to the system Bios setup! Please note the manual of the motherboards. Sony CD-ROM 55E drive: Use driver update Rel. 2.19. Important: Always use the actuel CD-ROM driver! M6 Close all applications and MediaStation and then call MST again. M7 - MPEG file contains no audio track?! - Connect speakers at the audio connector of the ShowTime. - Call (DOS) SOUND.BAT (see GDC directory). - Windows Mediaplayer: Run MPEG-File and set in the Menu OPTION CONFIGURE the audio level to max. MediaStation: Set audio level to max.; switch off the mute button. M8 Is not supported by the board. An additional sound board is required. M9 Select the corresponding Video input via VIDCap or MediaStation (ADVANCED SETTINGS): Choose between Composite or SVHS. M10 Select a smaller resolution. The image size depends on the size of the video display. It can be zoomed about double the size (for physical reasons). M11 Was another graphics board with a Weitel processor installed before (e.g. V7-STORM PRO)? Remove the Weitek driver entries from the SYSTEM.INI file, reconfigure the board to VGA and reinstall the SHOWTIME drivers. M12 In principle not with the MediaStation, but .... MS Video for Windows (Full Version): Parallel sound recording only via a separate sound board. M13 The analogue sound recording cannot be played back via the SPEA SHOWTIME. For sound playback connect the audio output of the video recorder or tv with the sound board via the -AUX/Line/Micro Input connector. M14 Check whether your SYSTEM.INI file contains the entry 'DEVICE=DVA.386' under the section [386enh] twice. If yes, then delete one of the entries. M15 Install all programs of the SPEA SHOWTIME PLUS in one directory and take care that the environment variable GDC is set. M16 Using the Mitsumi mouse driver 6.0 only 256 colors are available under Windows 3.1. Use the actual (Microsoft) mouse driver. --------------------------------------------------------------------------- -110795-tv-