SPEA Hotline Information =========================================================================== Trouble Shooting Guide ............................................ Windows GALLERY-HILITE-FGA-FIRE Release 1294.3 =========================================================================== Dear user, the following text contains hints, tricks and solutions for common problems and requests. Many of them came from other users in the field. We´d like to thank them for their contribution. IMPORTANT NOTE Please check also the references to driver updates and to system-configuration in the respective helpfile (A). Yours sincerely the Support-Team of SPEA SOFTWARE AG Windows-configuration =========================================================================== Question !.Answer --------------------------------------------------------------------------- Windows takes extremely long to start. Is this caused by the SPEAlogo? !.B1.B2 Windows stops "General protection fault" (e.g. with WINWORD !.B2.B4 or EXCEL). The PC just stops without message? .B5 Windows doesn´t start? Black screen? Error messages? !.B3 Windows can´t start in enhanced mode; only in standard mode? !.B3 Windows-configuration =========================================================================== Answers --------------------------------------------------------------------------- B1 The SPEAlogo causes only a little delay of the start of Windows! But: It informs you of the installed graphics-board and driver - valuable information for Customer Support - and gives you the security to have a correct installation of the current driver! B2 Install a permanent SWAP-file (see your Windows manual). Defragment your harddisk on a regular basis, using e.g. DEFRAG of DOS or Norton SpeedDisk. Remove unnecessary entries from the WIN.INI (unused fonts, blocks that belong to software no longer used etc.) B3 The currently installed grabber files don´t go with the installed VGA- or Hercules-board. Configure Windows again for the VGA or the Hercules board and note the following entries from the SYSTEM.INI: [boot] 386grabber=........ 286grabber=........ [386Enh] display=........... Then configure Windows again with the BigWin driver and manually change the lines above to the noted settings for VGA or Hercules. B4 Install the current BIGWIN driver (available in the BBS) or, with FGA/ HiLite, the TIGA driver from Windows (see the manual). B5 Windows 3.1 or later and PAINTER/GALLERY/FLASH The current driver is the last release for these boards! There will be no more updates for these boards. The ACRTC processor is too slow for today´s Windows and its CAD applications - any of the SPEA V7 boards is faster. Please check our SyncFix package to upgrade to today´s Windows power while still using the fixed frequency monitor! It contains two SPEA V7 boards with all the necessary software. --------------------------------------------------------------------------- -290394-TV-241294 TF