SPEA Hotline Information
===========================================================================
Trouble Shooting Guide ............................... System Configuration
GALLERY-HILITE-FGA-FIRE                                      Release 0795.2
===========================================================================

Dear user, 
 
your SPEA GRAPHITI graphics-board has been tested with a wide variety of 
hardware and software and complies with all valid and applicable standards 
of hardware and software.
Given the big variety of PC-mainboards, still increased by a lot of 
additional components, both software and hardware, it is impossible to 
foresee and test all potential combinations and configurations. Sometimes 
adjustments and changes in the configuration might be necessary to provide 
a smoothly running system.
 
Important:
----------
Please, check first, whether you have the latest drivers installed. Compare
the release of the drivers in our BBS with your currently installed 
version. You will find the release date on the original disks of your 
drivers and also in the comments to the drivers in our BBS. We recommend to
note the release of downloaded software on the disk!
Updates through the BBS or Compuserve are free! You only pay telephone-
fees. 
The following text contains hints, tricks and solutions for common 
problems and requests.
Many of them came from other users in the field. WeŽd like to thank them 
for their contribution.

 
Remark: 
Please keep in mind that the options of the system-BIOS may vary. If any 
of the options mentioned here should not be available, try to get an 
updated BIOS or maybe adapt the recommended changes to the possibilities 
of the installed BIOS in your PC.
 
Yours sincerely
		the Support-Team of SPEA SOFTWARE AG 
 


System-configuration 
===========================================================================
Question                                                          !.Answer
---------------------------------------------------------------------------

    Installation of GDC-software stops (when menu asks 
    to select wished language).                                   !.A4

    GDCINST does not recognize the graphics-board.                !.A1

    FGA; system start; no color under VGA?                        !.A1.A3
                                                                   .A5     
    FGA/HiLite: Graphics-board not recognized;
    Firmware defect?                                              !.A1.A2
                                                                   
    FIRE/HiLite: Can not be configured in systems with a fast
    486- or a Pentium-CPU.                                        !.A3
    

System-configuration 
===========================================================================
Answers
---------------------------------------------------------------------------

A1  Check and, if necessary, decrease the bus-speed. Bus-speed should not 
    exceed 8.25 MHz.
    Try the board in another slot or even in another PC.
    Change the I/O-address of the graphics-board (default: 280h).
    Run the hardware-test-program (...HARD.EXE).

A2  Re-load the firmware: Call FGAPROM bzw. HIPROM.
    Verify by displaying a testscreen (e.g. HITEST or GDCINST).
 
A3  Install version 7.21 of GDCINST.EXE (available in the BBS, file 
    GDC486.EXE in search path Software Menu - Fuer Kunden:Datei abholen) 
    and set the parameter  
    "Kompatibler AT-Bus?" = N. 
    FGA: Set Dipswitch Nr.3 to ON.
    
A4  Deactivate all memory managers like QEMM, EMM386 in CONFIG.SYS before 
    you install the GDC-software. (Place REM at the beginning of the 
    respective line in the CONFIG.SYS)
    
A5  This effect may be caused by a bus timing problem.
    To get color under VGA load in AUTOEXEC.BAT the file VGACOLOR
    or start the following file when you have installed
    - one monitor:   FGASINGL
    - two monitors:  FGADUAL   


---------------------------------------------------------------------------
-110795-TV