Should you have problems with AWS, the first thing to do is gather enough information so that the problem can be diagnosed. A report of "It doesn't work" can't be dealt with in any useful manner. Figure out what you (or a client) did, what you expected to happen, and what actually happened. Include a copy of the configuration file, and any relevant error messages from either the accesslog or the messagelog. If you are getting messages from the AmiTCP syslog daemon or a debugging monitor of some kind, check the log files for entries with a corresponding time (don't forget that AWS logs things in GMT using hoursoff), and include those.
After you have all this together, send a bug report to mwm@contessa.phone.net (or use a mail form).