Manual: Home Medical Advisor Pro Installation 1. Enter Windows 3.1 2. Starting at Program Manager, pull down the File menu to "run" (the shorthand notation for this sequence is "Program Manager|File|Run") and at the command prompt type the letter (a-z) of your CD-ROM drive followed by install (example: d:install). 3. The program will default into the c:\hmapro directory and will occupy about 5.8 Mb of disk. You will have the opportunity to choose your drive and/or directory name. 4. If the Home Medical Advisor Pro install program does not detect support for Video for Windows then you will be prompted to allow this support to be installed. If you choose not to install the Video for Windows drivers then you will not be able to watch videos contained in Home Medical Advisor Pro. See the READHMA.TXT file on your Home Medical Advisor Pro CD for additional information concerning Video for Windows driver support. 5. At the end of installation an options screen will be presented to you. We recommend you press OK (choosing the default settings) since all of these features can be configured on-line when the program is running. 6. After installation, Home Medical Advisor Pro should make an icon located in the Home Medical Advisor Pro program group. If you have a substitute desktop program (e.g. Norton's Desktop) you may not get an icon set up for you. If this is the case, you can launch the program by double clicking on the HMAPRO.EXE file located in the c:\HMAPRO directory in File Manager. See your desktop documentation for setting up a icon (the Home Medical Advisor Pro icon should appear if the path is set up correctly). Note: If you have Home Medical Advisor for Windows (hard disk version) you should not overwrite this version with Home Medical Advisor Pro. The data files for these two programs are not compatible. Simply delete the version you don't want from your hard disk or allow them to exist in their own directories. Requirements: 1. Windows 3.1 and MPC level 1 PC 2. 4 Mb. RAM memory (need at least 2,600 Kb free under Windows). You can check your system memory by pulling down the Help menu at Program Manager to "About Program Manager." 3. VGA (640x480). We strongly recommend 256 color support. With only 16 color VGA you will not be able to access the image library or video library contained in the Home Medical Advisor Pro. 4. CD-ROM drive (MPC Level 1 compliant) 5. 386-16Mhz or above 6. 5.8 MB free disk space for Home Medical Advisor Pro, plus enough for Video For Windows Recommended: 1. 386-33Mhz or above 2. 16 bit sound card 3. VGA in 256 colors--The Home Medical Advisor Pro is designed to run in 640x480 resolution in 256 colors. If run in a higher resolution (e.g. 800x600) it will still only occupy a window that is 640x480. 4. Dual-speed CD-ROM Using the Program We are assuming you are familiar with the use of a mouse and the Windows 3.1 environment. If you require additional assistance in Windows, please refer to your manual or the appropriate Help section. The Home Medical Advisor Pro contains help sections that describe how to use the program. To run the program, the Home Medical Advisor Pro CD must be in the CD-ROM drive at program start and must remain in the drive while the program is being used. Censor Function Many of the images contained in the Home Medical Advisor Pro may be too graphic for younger users. Push the Options button and adjust the censor function accordingly. If you choose to censor all graphic images, then these pictures will not appear on the image library menus. If you have the censor set to anything but "always show graphic images," then the Symptom File will substitute 16 color picture whenever a graphic image is detected by the system. Home Medical Advisor Pro Demo/Tutorial A demonstration/tutorial program is also provided on the Home Medical Advisor Pro CD-ROM disk. To run the install, use Program Manager|File|Run and at the prompt enter the letter (A-Z) for your CD-ROM drive following by the command '\demo\install' (example: D:\DEMO\INSTALL). The default directory for installing the program is C:\HMAPRO\DEMO, with the installed files occupying about 5.2 Mb of disk. You will have the opportunity to choose your drive and/or directory name. An icon is added to the Home Medical Advisor Pro group (assuming you are using Program Manager) for the tutorial. Your Medical Records The most recent copy of Your Medical Records is also installed along with Home Medical Advisor Pro. This version of Your Medical Records can read older versions of the save files. If you already have YMR installed, the new YMR will use the current YMR save file directory as its default save directory. The new YMR can read the older version save files, but the old copy of YMR cannot read the new YMR's save files. It is suggested that, if you have an existing copy of YMR, you use the updated version and remove the older version from your hard drive. Troubleshooting Tips 1. Screens looks funny (fonts on buttons are too small or difficult to read): We recommend you use a 640x480 video driver that supports 256 colors. Check with your video card dealer to make sure you are running the most up-to-date video drivers for your card. If you do not have the Windows Arial (TrueType font) on your system, then Windows may substitute the next available TrueType (this may not be to your liking!). Go into Control Panel under Fonts to make sure your TrueType fonts are enabled and Arial is present on your list of available fonts. If Arial is not present then reinstall the this font using your Windows 3.1 disks. We have chosen Arial as our button font for it's readability. All other fonts in the HMA can be chosen by you in the Options section. 2. Printing problems. Remember, the Home Medical Advisor Pro uses Windows Print Manager to perform it's printing tasks. Unlike word processing programs that contain their own printer drivers we are using the drivers supported by Windows. For this reason you must have a Windows print driver loaded to Windows. See your Windows documents or Printers under Control Panel to make sure your printer is supported. Ensure that the correct print driver is installed for your printer. If your printer supports multiple emulation modes, ensure that the print driver matches the current emulation mode of your printer. See more Printer help below. 3. Video playback problems (videos are "jerky" or sound makes "crackling" or "popping" noises). These types of problems are indicative of a slow component on the machine. The three major areas to look at are: a) Your CD-ROM drive. The drive should adhere to MPC Level 1 specs, in particular the 150 KB/sec transfer rate. However, an unusually slow seek time (> 350-400 msec) can also cause problems. b) Your video driver. Older video drivers typically are slower than the current drivers available. Ensure that you have the most current Windows 3.1 drivers available from your video card manufacturer. c) Your CPU. The video playback requires a nontrivial amount of a machines resources to play cleanly, and a heavily loaded machine or a slower machine may not be able to provide an adequate amount. 4. The Home Medical Advisor Pro does not allow the videos to be played. Remember, Video For Windows must be installed. An easy way to verify whether an install has been performed is to start MediaPlayer (usually found in the Accessories group), pull down the Device menu item, and see if one of the recognized devices is Video For Windows. If it is not there, then Video For Windows has not been installed (see installation instructions below). If Video for Windows is installed, try changing your video driver (under Windows Setup). We have had reports of an ATI Mach 32 256-color driver, Fall 1993 release, being unable to run the videos (Media Player also has palette anomalies). This is most likely a bust in the driver since the 65,000 color Mach 32 driver seems to work fine at 640x480 (make this change under the Mach Utilities group). 5. The Home Medical Advisor Pro thinks I do not have a 256-color driver installed. Verify that the current driver being used supports 256 colors. This can be done from Main|Control Panel|Windows Setup. If the driver does not support 256 colors, install a driver which does. If it does, check your monitor to ensure that it can display 256 colors. In some cases, the video card will reduce the number of colors to match what the monitor supports. Lastly, check with your video card manufacturer for an updated driver which correctly informs Windows via the device capabilities that it supports 256 colors. See a listing of video driver/card manufacturers' phone numbers below. 6. "Insufficient Memory" or other Fatal Error message on program load. See the Tech Notes section below on insufficient memory. Installing Video For Windows The Home Medical Advisor Pro CD has the Microsoft Video For Windows runtime distribution on it. To run the install, use Program Manager|File|Run and at the prompt enter the letter (A-Z) for your CD-ROM drive following by the command '\runtime\setup' (example: D:\RUNTIME\SETUP). Follow the instructions given by the Video For Windows setup program. Printing In Windows 3.1 To print using the Windows version of the Home Medical Advisor, you must have a Windows 3.1 supported printer driver installed. Technically speaking, the HMA really does not print. When you push the Print button inside the HMA, a Windows-owned dialog box appears used to select, and optionally configure, the printer. After a print is started, the text being printed is sent to the Print Manager application. From this point, Print Manager must not "drop the ball." Most word processors and page publishers will not use Print Manager because they have their own printer drivers installed (that's what you paid for when you bought the software). To keep the price of the HMA reasonable, we decided not to add our own drivers when Windows is already doing this expensive work for us. If you can successfully print using another page publisher program (WordPerfect, AMI Pro, etc.), then choose the Print To File option on the Print dialog box and simply name the file as a *.txt file and save it to your hard disk (for example, sample.txt). From this point, you may either bring that *.txt file into your favorite word processor for printing, or print it from a DOS prompt using the command PRINT SAMPLE.TXT. Make sure you execute this command from the directory that contains the text file. The DOS print will give you a draft (text) print and not a graphics (TrueType font) print. What else to try: Go to Control Panel and double-click on the Printers icon. The dialog that appears should tell you which printer driver you have installed as the Windows default printer. If you push the "Add" button you will be presented with a list of Windows supported drivers (big list). If your specific printer brand and driver is not listed here, than Windows Print Manager may not support your printer. Look to see if your printer can emulate Epson or the IBM Proprinter. If it can, set its emulation mode, then load one of these drivers and try to print again. The Epson FX80 or the IBM Proprinter works for many dot matrix printers. You will need to have your Windows 3.1 disks handy in order to install new printer drivers. Check with your printer manufacturer, as they may be able to provide you with a printer driver that will perform in Windows 3.1 (or at least suggest one that will). Tech Notes RE: Insufficient Memory under Windows 3.1 The Home Medical Advisor for Windows requires 4 MB of RAM memory for operation. Currently, Microsoft recommends at least 4 Mb of RAM (physical memory) for normal Windows 3.1 operation (many experts now recommend 8 MB). If you operate the HMA without enough memory, you can receive a variety of error messages. For example, you may see "Cannot convert images to bitmaps", "Cannot load data file headers", "General Protection Fault", or "Insufficient Memory" (among others). All of these messages are saying the same thing: there is not enough memory. If you have a PC with only 2 MB of RAM you should get more memory. A 1 MB RAM chipset is fairly inexpensive and is usually quite easy to install. Contact your PC manufacturer for details on adding RAM memory. If you do not know how much RAM memory is on your PC, then exit Windows and type MSD at the C: prompt and press the Enter key. This diagnostic program (provided by Microsoft) will let you know several important facts about your PC. You should familiarize yourself with your PC's configuration because it comes in handy on a regular basis. If you have a 4 MB (RAM) or more machine, try the following. At Program Manager, pull down the Help menu and select 'About Program Manager...'. This display will report your memory with Windows launched. The number should be at least 2,800 KB to execute the HMA correctly. This same display should also show you to be operating in the 386 enhanced mode (make sure you are). One way to increase your memory available to Windows is to increase your swap file size on hard disk. Basically, this will take some of your hard disk space and allocate it for Windows. This is a cheap substitute for RAM memory. Consult Microsoft and/or your Windows User Manual prior to making any memory adjustments to your PC. Go to Control Panel and double-click on the "386 Enhanced" icon. On the resulting screen, push the button marked Virtual Memory. Now choose the Help button to see how you adjust your Virtual Memory. Normally, you should have about 15-20 MB of your hard disk free to use a Permanent Swap File for Windows. If your hard disk is "stacked" (for example, using DoubleSpace or Stacker), you must create a Temporary Swap File. Windows will automatically recommend the largest swap file you can make, based on the amount of free space you have on disk. After the adjustment is made, you must restart Windows. Check your available memory under the Program Manager|Help| About Program Manager... (outlined above) to make sure your available memory has increased. Try launching the HMA with your new adjustments. Video Card Manufacturers The following is an address list of many of the manufacturers of video cards. The information listed below may not be current, as companies have been known to move, etc. Ahead Systems Inc. 44244 Fremont Boulevard Fremont, CA 94538 (510) 623-0900 Appian Technology Inc. (206) 649-8086 ATI Technologies Inc. 3761 Victoria Park Avenue Scarborough, Ontario Canada M1W3s2 (416) 756-0711 Boca Research Inc. 6401 Congress Avenue Boca Raton, FL 33487 (407) 241-8088 Chips and Technologies 3050 Zanker Road San Jose, CA 95134 (408) 434-0600 Compaq Conputer Corp. (800) 345-1518 Cirrus Logic 1463 Center Pointe Drive Milpitas, CA 95035 (408) 945-8300 Diamond Computer Systems Inc. (408) 736-2000 Everex Systems 48431 Milmont Drive Frement, CA 94538 (510) 498-1115 Genoa Systems Corp. 75 E. Trimble Road San Jose, CA 95131 (408) 432-9090 Headland Technology Inc. 46221 Landing Parkway Fremont, CA 94538 (800) 248-1850 Hercules Computer Technology Inc. (510) 540-0749 Matrox Electronic Systems Ltd. (800) 462-8769 Micro-Labs Inc. (214) 702-8654 Micron Technology Inc. (800) 642-7661 MaxLogic Systems Inc. 48350 Milmont Drive Fremont, CA 94538 (415) 683-2684 NEC Technologies Inc. (800) 388-8888 ext.43 Nth Graphics (800) 624-7552 Number Nine Computer Corp. (617) 674-0009 Orchid Technology Inc. (510) 685-0540 Panacea Inc. (603) 437-5022 Paradise see Western Digital Sigma Designs Inc. (510) 770-0100 STB Systems Inc. 1651 N. Glenville P.O. Box 850957 Richardson, TX 75085 (800) 234-4334 Tecmar (800) 344-4463 Trident Microsystems, Inc. 321 Soquel Way Sunnyvale, CA 94086 (415) 691-9211 TrueTech Inc. 181-B W. Orangethorpe Placentia, CA 92670 (714) 961-0438 Tseng Laboratories Inc. 10 Pheasant Run Newtown Commons Newtown, PA 18940 (215) 968-0502 United Solutions Inc. (800) 365-4995 ViewSonic (213) 944-3041 Video Seven see Headland Western Digital Imaging 800 E. MiddleField Road Mountain View, CA 94043 (415) 960-3360 ZyMOS Corp. 477 N. Mathilda Avenue Sunnyvale, CA 94086 (408) 730-5400 Pixel Perfect, Inc 10460 S. Tropical Tr. Merritt Island, FL 32952 Technical Support (9AM - 5:30PM EST M-F) (407) 777-5353 Please be in front of your PC when you call. PH (407) 779-0310 FAX (407) 777-0323