═══ 1. Fax Introduction ═══ This fax software allows you to create, send, receive and edit fax documents using a computer and fax hardware. Complete on-line documentation is available. Press Ctrl-C for the Table of Contents. Press F11 (Alt-F1) for the Index. Highlight a menu or command and press F1 for help on that menu or command. Double-click on highlighted text to see more information: o Product Description o System Requirements o Fax Application Program Information o Fax Status Window o Fax Printer Driver Information o Log Status Codes o Problems and Errors After viewing one of these topics, you can press the Esc key to return here. ═══ 1.1. Product Description ═══ This product provides a complete, "paperless" solution for dealing with fax documents on OS/2. It allows you to easily send, receive, view, print and log your fax activity. It exploits the full power of OS/2 and Presentation Manager, providing graphical "What You See Is What You Get" paste up and editing of fax documents, integrated hypertext help, and even a fax printer driver that allows you to print and send fax documents using your other programs. It even supports Presentation Manager outline fonts for text operations. On IBM OS/2 version 1.3 or later, this includes support for Adobe Type 1 fonts using the integrated Adobe Type Manager. Traditional fax software treats a fax machine like a remote printer, and the ability to manipulate incoming fax documents is so limited that most people simply print the documents rather than deal with them on the computer. You often need to use conventional (paper) fax machine in addition to your fax board to meet your facsimile needs. But with this software, you will seldom have to print your fax documents because you can do everything that you traditionally do with paper fax documents right in your PM window. With any fax document, you can read it, underline key words with your "pen", draw a line to point to an interesting section, add a comment in the margin, add another memo or figure, add a cover page, fax the modified document to a colleague, file a copy for future reference, and if really necessary, send a copy to the printer. Given the flexible paste up features, you can pull in text documents from your word processor, copy a chart from your spreadsheet program and insert it in your fax document, and even move and re-size the chart on your page. For those situations where you would traditionally jot a quick note on a piece of paper and slap it on the fax machine, you can now grab a blank piece of "paper" in your fax window and type your note directly onto it. Only now, you can use any of the Presentation Manager fonts for your note, so they can actually read your note when it comes out of their fax machine. ═══ 1.2. System Requirements ═══ You must have the following to use the fax software: o PC with hard disk o OS/2 Version 1.3 or 2.0 or later o compatible fax hardware o mouse o minimum of 6 MB of memory is recommended The software uses Presentation Manager printer drivers for printing fax documents, and therefore supports any OS/2 supported printer. ═══ 2. Fax Application Program Information ═══ The fax window is a Presentation Manager window that can be minimized, maximized to use the full screen, or sized like other Presentation Manager windows. When you start the program, the program's workspace is empty. The Fax New command creates a new fax document in the workspace. The Fax Open log and Fax Open file commands can load existing fax documents into the workspace. Double-click on a choice for information: o Turning Pages/Scrolling o Keys o Fax Menu o Edit Menu o View Menu o Utilities Menu o Options Menu o Help Menu ═══ 2.1. Turning Pages & Scrolling ═══ A fax document is a set of one or more pages. One page is displayed at a time. Scroll bars (or cursor keys) are used to view the current page. The page stack area or the PgDn/PgUp keys are used to turn pages. The next page stack is the pile of page edges under your current page. When you turn a page, a previous page stack appears to the left of the next page stack, showing the edges of the pages that have been turned. To turn the page, click the left mouse button on the next page stack or press the PgDn key. To turn back to the previous page, click the left mouse button on the previous page stack or press the PgUp key. You can use the Home and End keys on the keypad to go to the first and last pages in the document, respectively. To jump directly to a specified page, use the View Go to page command. A blank page, indicated by the dashed page edge, is always available at the end of the fax document in case you want to append something to the document. When on the last page of the fax document, double-click on the next page stack or press Ctrl+PgDn to append a blank page. See the Keys section for a summary of keypad commands for turning pages and scrolling. ═══ 2.2. Keys ═══ Accelerator keys are provided for some commonly-used commands: F1 Context-sensitive help F2 Fax Open log F3 Fax New F4 Fax Send F5 View Refresh to other display The keypad can be used to scroll the fax window and turn the pages of the fax document: Down Scroll page down Ctrl+Down Scroll down one window Up Scroll page up Ctrl+Up Scroll up one window Right Scroll page right Ctrl+Right Scroll right one window Left Scroll page left Ctrl+Left Scroll left one window PgDn Go to top of next page PgUp Go to top of previous page Home Go to top of first page End Go to top of last page Ctrl+End Same as Ctrl+PgDn Ctrl+PgDn When on last page, append a blank page to the end of the document ═══ 2.3. Fax Menu ═══ The Fax menu contains commands for managing fax documents, including the fax log (displayed by the Fax Open log command) which tracks all fax activity. Open log displays the fax log New creates new fax document Close closes the fax document Save saves fax modifications Revert discards modifications Delete deletes current fax Open file reads fax document from a file Save file writes fax document to a file Send sends current fax document Receive sets receive mode Print prints current fax document Printer setup selects/configures printer Exit terminates the program ═══ 2.3.1. Open log ═══ Fax Open log displays the fax log, through which you access fax documents that you have received, sent or edited. The F2 function key is a shortcut for this command. Note: If the Monitor type field on the Options Settings dialog box is set to Color, the lines in the log are color-coded. If you don't have a color monitor, or if you don't want colored lines in your fax log, set your Monitor type to Monochrome. Select a line in the log by clicking it with the left mouse button, then use the buttons do the following: Open Displays the selected fax document. You can also double-click on a line to open the fax document. Edit Displays information about the selected fax document and lets you edit notes and reschedule Spool items. Resend Sends the selected fax document again, allowing you to correct the phone number and specify a date and time for sending if desired. Delete Deletes the log entry and, if no other log entry shares the associated fax document, the fax document itself. Print Prints the log entry. Clean Removes informational log entries (see below). Cancel Closes the log display. Esc key also cancels. The Open and Edit buttons only make sense when a single log entry is selected, but you can select multiple log entries for Resend, Delete and Print operations. The Clean button removes log entries which probably aren't necessary anymore, making it easier to identify fax documents which may require your attention. For example, it may take several attempts to send a fax document, but you usually care only about the final status. This selection deletes failing attempts which were retried but keeps the final result, so you can easily see whether or not the fax was successfully delivered. Log entries that don't have any fax document or cover sheet data, such as errors from "wrong number" calls to your line when in receive mode, are also deleted. Log entries are created for any "dangling" fax documents that are not associated with a log entry. See the Utilities Maintain log command for additional tools for manipulating the log. The Name field in a log entry provides information to help you identify the fax document, and you can enter additional Notes using the Edit button. For a fax document that you send, the Name field will contain the name and company of the recipient. For a fax document that you receive, the Name field may initially show the fax id (remote id) of the sender's fax machine (if one was provided), but you can use the Edit button to enter the actual name and company information. If the fax id is known from a prior log entry, the name and company is automatically copied from the last matching log entry. See the Status Codes section for complete status code information. Some common status codes: Sent Successfully sent. Rcvd Successfully received, not yet displayed/read. Open the fax document to read it. Read Received, and previously displayed/read. Edit Fax document created or modified but not yet sent. Open the document to edit or send it. Print Like Edit, but created by the fax printer driver. Spool Scheduled for sending. Send Sending now. Busy Line was busy. NoAnsr No answer. NoCarr Answered, but no fax carrier (or carrier dropped during the call). Is it a fax machine? NoDial No dial tone. Is the phone line attached? Hangup Remote machine hung up unexpectedly. See the Status Codes section for additional information and a complete list of codes sorted alphabetically. ═══ 2.3.1.1. Edit Button Dialog ═══ The Edit button on the Fax Open log dialog box displays a dialog box that explains the status of the selected log entry, shows additional information about the log entry and allows you to edit the entry's Notes field. For log entries that are spooled for sending at a future date or time, you can edit the date and time fields to reschedule transmission. Cover sheet and page header information is displayed for documents that you send. Cover sheets and page headers are dynamically generated and are not stored as part of the fax document. This allows you to broadcast a document to many people, each of whom can receive a personally-addressed cover sheet, while only requiring a single copy of the document on your disk. If the remote fax machine provided a fax id during sending or receiving, this string is displayed in the Fax id field. For received fax documents, the Name field may initially contain the fax id, but you can edit the Name and Company fields to identify the sender. If the fax id is known from a prior log entry, the name and company is automatically copied from the last matching log entry, but you can edit them if necessary. ═══ 2.3.1.2. Resend Button Dialog ═══ The Resend button the the Fax Open log dialog box displays the Open Resend dialog box, allowing you to send the selected fax document again. The recipient's Name and Company are displayed for your information. The Fax number can be edited, allowing you to correct the phone number if necessary. If desired, you can also specify a future date and time for sending as described in the scheduled sending section. Note: You can use dial macros in any fax phone number. Macros are assigned on the Options Settings dialog box and allow you to use simple code names in place of complex dialing sequences for things like long distance access codes or calling card numbers. ═══ 2.3.2. New ═══ Fax New displays a dialog box for creating new fax documents. The F3 function key is a shortcut for this command. The Length radio buttons and field allow you to specify the default page size for new fax documents and for blank fax pages that you insert using the Edit Insert page(s) and Edit Append page(s) commands. Page lengths from 1" to 25" are allowed. The Resolution radio buttons allow you to specify the fax resolution for the fax document: Normal for 200 x 100 dpi, Fine for 200 x 200 dpi. Using Fine resolution will produce better-looking fax documents, especially for documents that contain images, but fine-resolution documents are about twice as large as normal-resolution documents and will therefore use more memory to create, more disk space to store, and more telephone time to transmit. The Set button changes the default values without creating a new fax document (so that, for example, you can insert or append a short page for a note). The Create button both changes the defaults and creates a new fax document consisting of a blank page of the specified length and resolution. ═══ 2.3.3. Close ═══ Fax Close closes the fax document. If the document is modified, a dialog box asks you whether the changes should be discarded or saved in the fax log as an Edit fax document (unless it is an Edit or Print fax document that you opened and modified, in which case changes are automatically saved as a revised Edit fax document). Closing the fax document releases the memory that is needed to display and edit the fax document, and since fax documents are quite large, this is a good thing to do when you aren't viewing or editing the fax document. If you are using the program to receive fax documents in background, you can close the fax document to minimize the program's memory usage. ═══ 2.3.4. Save ═══ Fax Save saves the current fax modifications to disk, creating an Edit entry in the fax log for the fax document if necessary. This is used primarily to provide a checkpoint during editing that can be used by the Fax Revert command to undo mistakes. Since fax documents are managed using the fax log, you do not need to specify a file name to save the fax document. ═══ 2.3.5. Revert ═══ Fax Revert discards the current fax modifications and displays the fax document version that was last saved to disk, perhaps by the Fax Save command. Used to undo editing changes. ═══ 2.3.6. Delete ═══ Fax Delete deletes the current fax document and all log entries that reference it. The current fax document is whatever document is currently displayed in the window. Note: This is much more powerful than the Delete button on the Fax Open log dialog box, which deletes the selected log entry, but doesn't delete other log entries and deletes the fax document file only if no other log entries reference that fax document. ═══ 2.3.7. Open file ═══ Fax Open file reads a TIFF Class F file or DCX/PCX file and displays it as the current fax document. This is usually used when you want to view or manipulate a fax document that you previously wrote to a named disk file using the Fax Save file command. ═══ 2.3.8. Save file ═══ Fax Save file writes a copy of the current fax document to a file in TIFF Class F or DCX format. The current fax document is whatever document is currently displayed in the window. This is usually used when you want to store a copy of a fax document in your own named file rather than having the fax software manage the fax documents through its fax log. If you have purchased the Optical Character Recognition (OCR) option, you can also export fax documents as text using the Fax Save file via OCR, Edit Export via OCR and Utilities Export from clipboard via OCR commands. ═══ 2.3.8.1. Save file via OCR ═══ If you purchased the Optical Character Recognition (OCR) option, the Fax Save file via OCR command allows you to convert the fax document image into text. If the Current page only box is checked, the current fax page will be converted to text and saved to the file that you specify. If the box is not checked, the entire fax document will be converted. You can also convert a portion of a page into text characters using the Edit Export via OCR and Utilities Export from clipboard via OCR commands, which are convenient if you wish to extract a paragraph and paste it into your word processor. ═══ 2.3.9. Send ═══ Fax Send displays the Send Fax dialog box for sending the current fax document. The current fax document is whatever document is currently displayed in the window. The F4 function key is a shortcut for this command. The default values for the check boxes and the fields on this screen are set with the Options Cover sheet command. The Cover sheet check box specifies whether or not a cover sheet should be added to your fax document. The Full size check box specifies whether the cover sheet should be the same length as the first page of your fax document, or just long enough to contain all the cover sheet information. The Cover bitmap field allows you to specify a bitmap (BMP) image file that will be centered at the top of the cover sheet, allowing you to have your logo or other custom information on the cover sheet. The pull-down list shows the BMP files in your fax directory (and also the shared bitmap files from the Public directory if you are using the LAN version in private mode). You can create new bitmap files using Edit Export or Utilities Export from clipboard. The From fields allow you to specify text information for your cover sheet. You can also enter a comment paragraph of up to 400 characters in the Comment field, and this text will be reformatted and placed on your cover sheet. The Page headings check box specifies whether or not a page header line will be added to the top of your fax pages when they are transmitted. The Page heading field allows you to specify prefix text for the page header line. The current date, time and page count is automatically appended to the text that you enter in the field. Most users should just use their name or company name in the Page heading field. The Date and Time fields are used to schedule transmission for a future date and time. See the scheduled sending information for details. If you want to send the fax right away, leave the Date and Time fields blank. Specify destinations for the fax using either the Phone Book or Manual buttons. You can specify as many destinations as you like, and all selected destinations are listed in the To field. To cancel a destination, double-click on its line in the To list. If you want to see what your cover sheet will look like, press the Preview button. Press the Send button to send the fax document. Note: Your fax program must be running to send fax documents. When the fax document is actually being transmitted, a small status window will appear to keep you informed of fax activity. If you press the Send current button when no destinations have been specified, the program assumes that you will manually dial the fax call. Manual dialing is when you dial the call using an attached telephone rather than having the fax hardware autodial the call. Manual dialing may be needed when sending to fax machines that require you to speak to someone or interact with a voice mail system before being connected to the fax machine. To manually dial a call: 1. Enter your cover sheet items on the Fax Send dialog box, but don't specify any destinations (leave the To field empty). 2. Press the Send current button. 3. Enter the name and company information for the cover sheet, then press the OK button. The program will build the cover sheet and prompt you when it is ready for you to dial the call. 4. Use your attached telephone to dial the fax number and do any interaction that is necessary to get connected to the fax machine. 5. When you hear the fax machine's tone on the line, press the OK button. 6. When you hear that your fax hardware has picked up the line (which may take several seconds), hang up your telephone. ═══ 2.3.9.1. Send on Current Call ═══ Enter the recipient's name and company information. This is used on the cover sheet, and will appear in the fax log to help you identify the fax document. This screen is used when you wish to manually dial the fax call. Manual dialing is when you dial the call using an attached telephone rather than having the fax hardware autodial the call. Manual dialing may be needed when sending to fax machines that require you to speak to someone or interact with a voice mail system before being connected to the fax machine. To manually dial a call: 1. Enter your cover sheet items on the Fax Send dialog box, but don't specify any destinations (leave the To field empty). 2. Press the Send current button. 3. Enter the name and company information for the cover sheet, then press the OK button. The program will build the cover sheet and prompt you when it is ready for you to dial the call. 4. Use your attached telephone to dial the fax number and do any interaction that is necessary to get connected to the fax machine. 5. When you hear the fax machine's tone on the line, press the OK button. 6. When you hear that your fax hardware has picked up the line (which may take several seconds), hang up your telephone. ═══ 2.3.9.2. Scheduled sending ═══ The Date and Time fields are used to schedule transmission for a future date and time. If you want to send the fax right away, leave both Date and Time blank. If you specify a Time but leave Date blank, transmission will be scheduled for the next occurrence of the specified time. For example, entering a time of 2 AM will schedule transmission for 2 AM tonight. Remember to leave your computer and the fax program running so that the delayed transmissions can be attempted at the specified times. The fax program can only check the time and make the necessary calls if it is running. If you shut off your machine, the next time that you start the fax program, it will attempt to complete any scheduled transmissions whose date and time have passed. All scheduled activity is included in the fax log and can be reviewed and rescheduled using the log's Edit button. Warning: The current century is assumed for all dates, so scheduling transmissions for the year 2000 or beyond is not supported (until it is the year 2000, in which case it is ok). ═══ 2.3.9.3. Phone book ═══ The Phone book provides a convenient way to specify the recipient (or multiple recipients) for the fax document. Recipients are selected by clicking their phone book entries with the mouse. Selections can be cleared by clicking them again. Multiple entries can be selected, causing the document to be faxed to each of the selected recipients. The Name and Company fields in the phone book entry are used for the recipient's cover sheet, so each recipient will receive a personally-addressed cover sheet even when broadcasting a fax document to multiple recipients. To quickly find a recipient in the phone book, use the radio buttons to sort the phone book by either name or company, then use the scroll bar to locate the name. Note that you can grab and drag the slider box in the scroll bar, and that the phone book list is dynamically displayed as you do so. This is a very fast way to locate a phone book entry. Group names provide a shortcut for selecting a set of recipients (a distribution list) from the phone book. The Group button allows you to specify an alphanumeric string, thereby selecting all phone book entries that contain that string in their Group field. You can also select all entries in the phone book by pressing the All button. To view the full phone book information for a phone book entry, select an entry and press the Edit button. The Edit button is also used to add, delete or modify entries. Note that you can have multiple phone books. Each phone book has a name, and the name of the open phone book is displayed in the Phone book field at the top of the Phone Book dialog box. To create a new phone book, simply type its name in the Phone book field and then add phone book entries. To change to a different phone book, select its name from the pull-down list or type its name in the field. Except for the default phone book (named default), the phone book files are automatically deleted if you delete all of their entries. ═══ 2.3.9.3.1. Group Dialog ═══ The Group button on the Phone Book dialog box displays a dialog box that allows you to select all members of a distribution group. Actually, it is even more flexible than that. By specifying an alphanumeric string, you select all phone book entries that contain that string in their Group field. For example, if you have two groups called StaffA and StaffB, you can enter StaffA to select all members of the StaffA group, or you can enter Staff to select all members of both the StaffA and StaffB groups (because Staff matches on both StaffA and StaffB). You use the Edit button on the Phone Book dialog box to establish and modify distribution groups by editing the contents of the Group field. You can use the Group button several times to select all members of several groups, and you can review the selected entries and "unselect" some members of the group before pressing the Send button. ═══ 2.3.9.3.2. Edit Dialog ═══ Pressing the Edit button on the Phone Book dialog box displays the Phone Book Edit dialog box which is used to create, edit and delete phone book entries. Note: You access the phone book by using the Fax Send command and then pressing the Phone book button. You can do this at any time, and your changes to the phone book will be retained even if you use the Cancel buttons to return to the main menu. If a phone book entry is selected when you press the button, the information for the selected entry is displayed in the fields. You can delete the displayed phone book entry by pressing the Delete button. You can edit the information in the fields. To overwrite the original phone book entry with the modified information, press the Change button. To add the modified information as a new phone book entry without modifying the original entry, press the Add button. To clear all the fields so that you can enter information for an entirely new entry, press the New button. You can add the recipient to a distribution group by simply specifying the group name (or a list of group names) in the Group field. To create a group, just pick a new group name and put the group name in the phone book entries of all the members of the group. Once a group is set up, you can easily select all its member using the Group button on the Phone Book dialog box. Note: You can use dial macros in any fax phone number. Macros are assigned on the Options Settings dialog box and allow you to use simple code names in place of complex dialing sequences for things like long distance access codes or calling card numbers. ═══ 2.3.9.4. Manual ═══ The Send to Manual Destination dialog box is used to specify a one-time recipient. If you will be sending to this recipient again, it might be better to use a Phone Book. Enter the information in the fields, then press the Ok button to return to the Send Fax dialog box. Note: You can use dial macros in any fax phone number. Macros are assigned on the Options Settings dialog box. ═══ 2.3.9.5. Preview ═══ The Preview button on the Fax Send command's dialog box is used to see what your cover page will look like. When you are done viewing the cover sheet, press the Ok button to close the Cover Sheet Preview window. The cover page is dynamically created from the information that is specified with the Fax Send dialog box. It includes a cover sheet bitmap file (if specified in the Cover bitmap field), the From text and Comment text (if any) shown in the dialog box, and the To information for the first fax destination that you have specified. The page count and current date and time are automatically added to the cover sheet. ═══ 2.3.10. Receive ═══ Fax Receive allows you to select whether or not your fax hardware should answer incoming calls and receive fax transmissions. If you use the optional " -r" parameter when starting the program, it will automatically start in Receive All calls mode. If you have a dedicated fax line and want the program to answer all incoming calls on the line, you should use the " -r" parameter. Note: Some fax hardware is "Send Only" and cannot receive fax documents. Consult your hardware documentation to determine whether your fax hardware can receive fax documents. The cascade menu allow you to select from several different receive modes: o Current call immediately starts receiving. Use this mode if you manually answer a call with your attached telephone and then realize that a fax machine is calling you, or if someone manually dials from their fax machine and is now ready to send you a fax document on the same call. Select Current call to start receiving then hang up your telephone when you hear the fax tones. o One call tells the program to answer the next ringing call, receive one fax document, then turn off receive mode. Use this mode if you usually use your phone line as a voice line, but you know that the next call will be a fax. o All calls tells the program to answer all ringing calls as fax calls. Use this mode if you have a dedicated line for your fax activity. A check mark by the Receive command indicates that the program will answer the next ringing call or is in the process of receiving a fax document. Receiving takes place in background. The fax program will display a small status window to keep you informed of fax activity. If the Receive done tone is selected on the Options Settings dialog box, the program will also play a short set of tones when a fax is received. The received document appears in the fax log. To display a received fax document, use the Fax Open log command to display the log, select the desired entry, and press the Open button to view the fax document. Received fax documents initially show up in the log with a status of Rcvd. After you open the received document, its log status is automatically changed to Read You don't have to be working in the fax program to receive fax documents, but the program does have to be running. On OS/2, the program continues to run even though its window is covered by other windows or its window has been minimized. In fact, you may find it convenient to start the fax program, tell it to Receive all incoming calls (or start the program with the " -r" parameter to automatically start in Receive all mode), then minimize it to keep it out of the way. ═══ 2.3.11. Route ═══ If you are using the enhanced LAN version of the program in its private mode, Fax Route is used to deliver copies of the current fax document to other fax workstation users on your LAN. The current fax document is the document that is currently displayed. Double-click on a name in the user list (or select a name and press the Add button) to put the name in the Route to list. You can route the document to multiple users. Routing removes the document from your fax log and copies it to each of the selected users. Include yourself in the Route to list if you want to keep a copy of the fax document. The Notes field allows you to include text that will appear in the log entry of the routed fax document. For example, you can enter the sender's name in this field, and recipients will see this text in their fax log. ═══ 2.3.12. Print ═══ Fax Print prints the current fax document. When you select this command, the Print Fax dialog box appears to confirm your request and to allow you to specify a range of pages to print. By default, all pages in the current fax document will be printed. Use Fax Printer setup to select a printer and set the printer options before printing your fax document. Note: Fax documents are large images that must be printed using your printer's graphics mode. This can be relatively slow. To compensate for this, the program handles printing in the background so that you can proceed with other activities. You can even use additional Fax Print commands before the current print job is completed, and your additional commands will be spooled and processed when the current job is done. The status of the current background printing activity is displayed in the status window. For printer errors, see the Errors/Problems information. ═══ 2.3.13. Printer setup ═══ Fax Printer setup displays a dialog box so you can select a printer and, if desired, change the printer options by pressing the Setup button. If you have only one PM printer installed, the printer options dialog box is immediately displayed. The contents of the printer options dialog box depends on your selected printer. ═══ 2.3.14. Exit ═══ Fax Exit terminates the fax program. Closing the window has the same effect. If you want the program to answer the telephone and receive fax documents, you can minimize the program to get it out of the way, but don't exit the program since this terminates all fax activity, including its ability to receive fax documents in background. If the program is performing a background activity when you select Fax Exit, you will be prompted to confirm the action. Examples of background activities are sending, waiting to send (i.e., fax document are spooled for transmission), receiving, waiting to receive (i.e., Fax Receive is checked), and printing. CAUTION: Shutting down the system without ending your program may result in data loss. ═══ 2.4. Edit Menu ═══ The Edit menu contains commands for editing the current fax document. The current fax document is whatever document is currently displayed in the window. Edit commands that paste or type text use a Text Paste-Up Box to specify the placement and margins for text. Commands that paste, move or size images use a Graphic Paste-Up Box. The mouse functions as a marking, drawing or erasing tool as described in the Mouse Editing section. Cut cuts the marked region Copy copies the marked region Paste pastes from Clipboard Clear clears the marked region Import pastes from a file Export saves marked region to a file Draw changes mouse into pencil Text types text onto a fax Erase changes mouse into eraser Font selects the text font Contrast adjusts color threshold Grid sets marking grid size Insert page(s) ...before the current page Append page(s) ...after the current page Delete page deletes the current page Reformat page shortens the current page ═══ 2.4.1. Mouse Editing ═══ The mouse functions as an editing tool. By default, the mouse is in mark mode. By pressing the left mouse button and dragging the mouse, you can place a Graphic Paste-Up Box around a rectangular region in the fax document. The marked region can then be manipulated using the Graphic Paste-Up Box functions and the Edit Cut, Edit Copy, Edit Clear and Edit Reformat page commands. To quickly move something around on the page, mark it, use the left mouse button in the center of the box to grab and drag the box, then click the left mouse button outside of the box to drop the image onto the page. The mouse can be temporarily changed to a drawing tool or an eraser tool by selecting the Edit Draw or Edit Erase commands. Pressing the Esc key (or selecting the Draw/Erase command again) will cancel the tool selection and cause the mouse to revert to the mark tool. The mouse cursor changes to indicate the current mouse editing mode. Mark mode is a cross-hair, Draw mode is a pencil, and Erase mode is a square eraser box. ═══ 2.4.2. Text Paste-Up Box ═══ Edit commands that paste or type text use a Text Paste-Up Box to specify the placement and margins for text. The Text Paste-Up Box shows you where the first line of your text will go, with the height of the box set by the font size. Using the left mouse button, you can grab and drag the ends of the Text Paste-Up Box to adjust the left and right margins and grab and drag the center of the text header to change the text placement. You can click the right mouse button (or use the Utilities Tool accessories menu) to change between left, center and right justification for the text. When you have adjusted and positioned the Text Paste-Up Box, click the mouse outside of the Text Paste-Up Box or press the Enter key to lock it in place and proceed with the paste operation (or, for the Edit Text command, just start typing the text). ═══ 2.4.3. Graphic Paste-Up Box ═══ Commands that paste, move or size graphic images use a Graphic Paste-Up Box. Each page of a fax document is an image (a digitized picture of a page), and everything that you place it the fax document turns into an image (even text that you type or paste in), so Graphic Paste-Up Boxes are used frequently. The Graphic Paste-Up Box shows you the position and size of the image that you are pasting or that you have marked. Using the left mouse button, you can grab and drag the center of the Graphic Paste-Up Box to change the location or the edges and corners of the Graphic Paste-Up Box to adjust the size of the image. The contents of the box can be flipped, rotated or inverted by clicking the right mouse button in different parts of the Graphic Paste-Up Box as described in the Utilities Tool accessories section. For example, you can click the right mouse button in the center of the Graphic Paste-Up Box to invert the image. When you have adjusted the size and position of the Graphic Paste-Up Box, click the mouse outside of the Graphic Paste-Up Box or press the Enter key to lock the image in place. When a graphic image is enclosed in a Graphic Paste-Up Box, you can change its size or location all you want without changing the actual fax document. Pressing the Esc key will cancel the box and leave the page unchanged. But as soon as you lock the Graphic Paste-Up Box in place, the new image drops into the fax document and merges with anything that was already on the page under the Graphic Paste-Up Box. In some cases, you will want to first clear the area with Edit Clear before pasting the new image into the area. ═══ 2.4.4. Clipboard ═══ The fax program supports the Presentation Manager Clipboard. The Clipboard is a shared area for temporarily holding text, images or other data items. When you cut or copy data using most Presentation Manager applications (including this application using its Edit Cut or Edit Copy commands), the data is placed in the Clipboard. The Clipboard can hold only one piece of data. When you cut or copy something to the Clipboard, it replaces whatever data was previously in the Clipboard. The Edit Paste command inserts copies of the Clipboard data into the application. Since pasting does not destroy the Clipboard data, you can repeat the paste operation to paste multiple copies of the Clipboard data into your application. You can use the Clipboard to copy an image between fax documents. To do this, mark the image, use Edit Copy to place a copy of the image in the Clipboard, open a different fax document, and use Edit Paste to paste a copy of the Clipboard image into the new fax document. Because most Presentation Manager applications use the Presentation Manager Clipboard for both text and graphics editing, you can also move data between applications using the Clipboard. For example, you can copy text from the OS/2 System Editor or other word processors and paste it into a fax document, or you can move images back and forth between fax documents and PM applications that deal with bitmap images. ═══ 2.4.5. Cut ═══ Edit Cut cuts the marked region to the Clipboard. The image within the marked region is placed in the Clipboard, and the marked region in the fax document is cleared. To copy an image to the Clipboard without changing the fax document, use the Edit Copy command. ═══ 2.4.6. Copy ═══ Edit Copy copies the marked region to the Clipboard. Unlike the Edit Cut command, the marked region in the fax document is not changed by this command. ═══ 2.4.7. Paste ═══ Edit Paste pastes the Clipboard contents into the current page of the fax document. If the Clipboard contains text data, it is pasted using the current font and a Text Paste-Up Box The position, margins and justification are set with the Text Paste-Up Box. If the Clipboard contains an image, it is pasted using a Graphic Paste-Up Box. The Graphic Paste-Up Box lets you use the mouse to adjust the position, size and other attributes of the image as you paste it in. If the image is inverted from what you want it to be, you can click the right mouse button in the center of the Graphic Paste-Up Box to invert the image. When the Paste-Up Box is adjusted to your satisfaction, click the mouse outside the box or press Enter to complete the paste operation. To cancel the Paste operation without changing the fax document, press Esc. ═══ 2.4.8. Clear ═══ Edit Clear clears the marked area. The area of the page that is within the marked box is cleared. This is like the Edit Cut command, but it doesn't alter the Clipboard contents. ═══ 2.4.9. Import ═══ Edit Import is like Edit Paste but from files rather than from the Clipboard. It allows you to paste the file contents on the current page of the fax document. Selecting the type of file from the cascade menu causes a dialog box to be displayed, allowing you to enter or select the file name. Text (ASCII) files are pasted using the current font and a Text Paste-Up Box The position, margins and justification are set with the Text Paste-Up Box. Image files are pasted using a Graphic Paste-Up Box. The Graphic Paste-Up Box lets you use the mouse to adjust the position, size and other attributes of the image as you paste it in. If the image is inverted from what you want it to be, you can click the right mouse button in the center of the Graphic Paste-Up Box to invert the image. The following types of image files are supported: Bitmap Presentation Manager bitmap PCX PCX image (or first page from a DCX file) When the Paste-Up Box is adjusted to your satisfaction, click the mouse outside the box or press Enter to complete the paste operation. To cancel the Paste operation without changing the fax document, press Esc. ═══ 2.4.10. Export ═══ Edit Export saves the marked region to a file. The contents of the Clipboard are not altered. Edit Export is only active when a region is marked on the current fax page. The following types of image files are supported: Bitmap file Presentation Manager bitmap PCX file PCX format (monochrome) If you have purchased the Optical Character Recognition (OCR) option, you can also convert the marked region to ASCII text using the Edit Export via OCR command. Bitmap and PCX files are convenient for storing signatures, letterheads or logos for pasting into fax documents with the Edit Import command. Bitmap files can also be used to customize your cover page (see the Cover bitmap field on the Options Cover sheet dialog box.) ═══ 2.4.10.1. Export via OCR ═══ If you purchased the Optical Character Recognition (OCR) option, the Edit Export via OCR command allows you to convert a marked region into text characters. If the Output to clipboard box is checked, the text is placed in the Clipboard. You can then paste the text from the Clipboard into your other applications. If you clear the Output to clipboard box, you can specify a file for the text characters. You can also convert a complete page or the complete fax document into text characters using the Fax Save file via OCR command or convert the Clipboard contents using the Utilities Export from clipboard via OCR command. ═══ 2.4.11. Draw ═══ Edit Draw turns the mouse cursor into a pencil. Press the left mouse button for free-hand drawing. Press the right mouse button to draw straight horizontal or vertical lines (based on the direction in which you first move the mouse after pressing the mouse button). To cancel draw mode and return to mark mode, press Esc or select Edit Draw again. See the mouse editing section for additional information. ═══ 2.4.12. Text ═══ Edit Text produces a Text Paste-Up Box for typing directly onto the fax document. When an empty Text Paste-Up Box is displayed, you can adjust its position and margins with the left mouse button, its justification mode with the right mouse button or change the current font with the Edit Font command. While typing a line, you can use the Backspace key to correct typing errors and the right mouse button to change justification. When your text fills the Text Paste-Up Box, additional characters are accepted but cause a beep tone. Pressing the Enter key locks in the current line and wraps the extra words (if any) into a new Text Paste-Up Box on the next line. To cancel text mode and return to mark mode, press Esc or select Edit Text again. ═══ 2.4.13. Erase ═══ Edit Erase turns the mouse cursor into an eraser box. Pressing the left mouse button erases anything that is touched by the eraser box. Clicking the right mouse button changes the size of the eraser box. To cancel erase mode and return to mark mode, press Esc or select Edit Erase again. See the mouse editing section for additional information. ═══ 2.4.14. Font ═══ Edit Font displays a dialog box for selecting a Presentation Manager font. The selected font is used for all commands that type or paste ASCII text into fax documents. For optimal text quality, the program uses the Presentation Manager outline (vector) fonts. OS/2 version 1.3 or later includes integrated Adobe Type Manager support, allowing you to use Adobe Type 1 fonts. During your OS/2 system installation, the IBM Core Fonts were automatically installed unless you elected not to install them. In addition to the IBM Core Fonts (Courier, Helvetica and Times New Roman), there are several thousand typefaces in the Type 1 format that you can purchase and use. ═══ 2.4.15. Contrast ═══ Edit Contrast allows you to adjust the Color Conversion Contrast Threshold. This threshold is used when color images are pasted on a fax page to determine which color intensities will convert to white and which will convert to black. By definition, fax pages are in black and white. When pasting a color image with the Edit Paste or Edit Import commands, the color image must be converted into a black and white image. If the image turns out darker or lighter than you would like, you can adjust the Color Conversion Contrast Threshold and paste the image again. You may have to experiment to find the optimal threshold setting for a given image. If you change the threshold, you can change the threshold back to its default setting by pressing the Default button. ═══ 2.4.16. Grid ═══ Edit Grid allows you to specify vertical and/or horizontal grid units for marking. When dragging the mouse to mark a region, the region will then grow in increments of the specified grid units. For example, by setting the vertical grid unit to one inch and marking a region 11 inches high, you can then use the Edit Reformat page command to shrink your page to a standard 11 inch page size. ═══ 2.4.17. Insert page(s) ═══ Edit Insert page(s) adds pages to the fax document before the page that is currently being viewed. The cascade menu allow you to select the type of pages to be inserted: Blank one blank page, with the length of the blank page set with Fax New Tiff-F all pages from a TIFF Class F file Fax all pages from a fax document (selected from the fax log) PCX/DCX one page from a PCX file, or all pages from a DCX file ═══ 2.4.18. Append page(s) ═══ Edit Append page(s) adds pages to the fax document after the page that is currently being viewed. The cascade menu allow you to select the type of pages to be appended: Blank one blank page, with the length of the blank page set with Fax New Tiff-F all pages from a TIFF Class F file Fax all pages from a fax document (selected from the fax log) PCX/DCX one page from a PCX file, or all pages from a DCX file ═══ 2.4.19. Delete page ═══ Edit Delete page deletes the page of the fax document that is currently being viewed. The entire page is thrown away and the next page of the fax document is displayed. This is useful for discarding a cover page of a received fax document before you forward it on to others. ═══ 2.4.20. Reformat page ═══ Edit Reformat page shorts the length and/or clears the margins of the current page. Mark the area of the page that you want to keep, then select this command. The marked region is centered on a clean page with the new page length equal to the height of the marked region (or the minimum page length of two inches). Anything above or below the marked region is discarded, and anything to the left or right of the marked region is cleared. This command is useful for removing the header line area or cleaning up the margins of received fax documents. To reformat your page to a standard page length, use Edit Grid to mark to the standard length and then select Edit Reformat page. ═══ 2.5. View Menu ═══ The View menu contains commands for adjusting the way in which the fax document is displayed. One of the following is always check to indicate the current display mode: o Preview o Standard o Large o Bits One of the following is always checked to indicate the orientation: o Top up o Left up o Right up o Bottom up One of the following is always checked to indicate the display technique: o Fast display o Gray scale display. o Refresh to other display. The Go to page command allows you to display a specified page of the current fax document. See the Keys and Page Turning and Scrolling sections for related information on turning pages and scrolling. ═══ 2.5.1. Preview Display Mode ═══ View Preview displays the fax page in a full-page, compressed mode. This mode allows you to see the general layout of your page, but text is usually too small to be read. ═══ 2.5.2. Standard Display Mode ═══ View Standard displays the fax page in a half-page mode. Most text fonts are readable in this view mode, especially if you use View Gray scale display.. ═══ 2.5.3. Large Display Mode ═══ View Large displays the fax page in an enlarged mode that is useful for reading smaller fonts, poor quality fax documents, or fax documents that contain detailed graphic images. Remember to try View Gray scale display.. It will often provide dramatic improvements in text and image quality. ═══ 2.5.4. Bits Display Mode ═══ View Bits displays the fax page in a fully enlarged mode where each bit in the fax image is visible. ═══ 2.5.5. Top Up Orientation ═══ View Top up is the standard viewing orientation. ═══ 2.5.6. Left Up Orientation ═══ View Left up rotates the left side of the fax page to the top of the display. This orientation is useful for reading received fax documents that contain pages in landscape orientation. You can also use this orientation to type text vertically in the margin of a fax document using Edit Text ═══ 2.5.7. Right Up Orientation ═══ View Right up rotates the right side of the fax page to the top of the display. This orientation is useful for reading received fax documents that contain pages in landscape orientation. You can also use this orientation to type text vertically in the margin of a fax document using Edit Text ═══ 2.5.8. Bottom Up Orientation ═══ View Bottom up rotates the bottom of the fax page to the top of the display. This orientation is useful for reading received fax documents that were sent upside down. ═══ 2.5.9. Fast display ═══ View Fast display selects the fastest technique for displaying the fax image on the screen. This technique allows you to scroll the fax page or change fax pages with a minimum of delay, but the resulting display is often less readable than the display provided by the View Gray scale display technique. You might like to stay in the View Fast display technique for speed, and then temporarily redisplay screens using View Refresh to other display (or its F5 function key shortcut) when needed. ═══ 2.5.10. Gray scale display ═══ View Gray scale display selects a special display technique that improves the appearance of the fax document on the screen. This technique is somewhat slower than the View Fast display technique, but it greatly improves the readability of text and the quality of images. If this display technique makes your screen display look strange, try changing the Monitor type field in the Options Settings dialog box. ═══ 2.5.11. Refresh to other display ═══ View Refresh to other display redisplays the current fax image using the other display technique. The F5 function key is a shortcut for this command. This is a temporary change that does not change your display technique setting (Fast or Gray scale), and the program will revert to using your display technique setting when it displays a new screen. This allows you to use the Fast display technique as your default, but redisplay a particular screen with the Gray scale display technique when you want to read it. ═══ 2.5.12. Go to page ═══ View Go to page displays a dialog box for specifying a page number. This allows you to jump directly to the specified page of the fax document. ═══ 2.6. Utilities Menu ═══ The Utilities menu contains the following commands. Double-click on a highlighted word to get more information. Capture to clipboard takes snapshot of screen/window Export from clipboard writes Clipboard data to files Tool accessories advanced editing commands Print log prints the fax log Maintain log cleans up the fax log Edit phone books creates and edits phone books ═══ 2.6.1. Capture to clipboard ═══ Utilities Capture to clipboard pauses for 10 seconds, then takes a snapshot of the top window or the entire screen and places it in the Clipboard as a bitmap image. The image can then be pasted onto a fax page using Edit Paste or saved to a disk file using Utilities Export from clipboard. During the 10 second delay, you can select the window or arrange the screen to produce the snapshot that you desire. ═══ 2.6.2. Export from clipboard ═══ Utilities Export from clipboard saves the Clipboard contents to a file. Utilities Export from clipboard is only active when the Clipboard contains image data. The following types of image files are supported: Bitmap file Presentation Manager bitmap PCX file PCX format (monochrome) If you have purchased the Optical Character Recognition (OCR) option, you can also convert the clipboard contents to ASCII text using the Utilities Export from clipboard via OCR command. Bitmap and PCX files are convenient for storing signatures, letterheads or logos for pasting into fax documents with the Edit Import command. Bitmap files can also be used to customize your cover page (see the Cover bitmap field on the Options Cover sheet dialog box.) ═══ 2.6.2.1. Export from clipboard via OCR ═══ If you purchased the Optical Character Recognition (OCR) option, the Utilities Export from clipboard via OCR command allows you to copy part of a fax page to the Clipboard and then convert the Clipboard image into text characters. If the Output to clipboard box is checked, the text replaces the image in the Clipboard. You can then paste the text from the Clipboard into your other applications. If you clear the Output to clipboard box, you can specify a file for the text characters. You can also convert a complete page or the complete fax document into text characters using the Fax Save file via OCR command or convert a marked region using the Edit Export via OCR command. ═══ 2.6.3. Tool accessories ═══ Utilities Tool accessories provides cascade menus of advanced features for manipulating the Graphic Paste-Up Box, Text Paste-Up Box and Edit Erase tool. For a description of the advanced features (and shortcuts which use the right mouse button) select one of the following: o Graphic Paste-Up Box features o Text Paste-Up Box features o Eraser size selection ═══ 2.6.3.1. Graphic Paste-Up Box features ═══ When a Graphic Paste-Up Box is displayed (and remember, marking any region creates a Graphic Paste-Up Box around the region), the following advanced features are available: Side to side box flip click right mouse button on left or right edge of the box - flips the image around the horizontal axis Top to bottom box flip click right mouse button on top or bottom edge of the box - flips the image around the vertical axis Rotate box 180 click right mouse button in a corner of the box - rotates the image by 180 degrees (i.e., you can still read it, but it is upside down) Invert box colors click right mouse button in the center of the box - inverts the image from black-on-white to black-on-white or vice versa At this point, you are probably wondering when you would ever want to flip a region of your fax document... Good question. But this is sometimes useful when dealing with images, or for impressing your friends with interesting fax documents that can only be read from the back of the fax page or with a mirror. ═══ 2.6.3.2. Text Paste-Up Box features ═══ When a Text Paste-Up Box is displayed, you can change the text justification mode. Mouse shortcut: click the right mouse button anywhere in the fax workspace to toggle through the justification modes. The default mode is Left justify text, and the current mode is indicated by arrows at the ends of the Text Paste-Up Box. Left justify text Text that is typed (with Edit Text) or pasted (with Edit Paste or Edit Import Ascii) is left justified within the box. Center text Text is centered within the box. Right justify text Text is right justified within the box. ═══ 2.6.3.3. Eraser size ═══ When the Edit Erase tool is displayed, you can alter the size of the eraser. Mouse shortcut: click the right mouse button to toggle through the eraser size options. You can explicitly select a small, medium or large eraser size using the Utilities Tool accessories Eraser size cascade menu. ═══ 2.6.4. Print log ═══ Utilities Print log prints a fax log report to your current printer. Use Fax Printer setup to select a printer and set the printer options before printing your log. You can print the log to any Presentation Manager printer, including the fax printer driver if you want to send the log information as a fax document. ═══ 2.6.5. Maintain log ═══ Utilities Maintain log helps you clean up your fax log. After sending and receiving numerous fax documents, you may find that your log (and your disk) is filled with many log entries and fax documents that you no longer need. The dialog box that is displayed by this command helps you clean up the log. Simply check the operations that you want to perform and press the Ok button to carry them out. Delete entries older than date automatically removes all log entries with a date that is older than a specified date and, if no remaining log entry shares the associated fax document, deletes the fax document itself. Delete entries with status of 'Sent' automatically removes all log entries that show a status of Sent and, if no remaining log entry shares the associated fax document, deletes the fax document itself. Remove 'informational' entries removes log entries which probably aren't necessary anymore, making it easier to identify fax documents which may require your attention. For example, it may take several attempts to send a fax document, but you usually care only about the final status. This selection deletes failing attempts which were retried but keeps the final result, so you can easily see whether or not the fax was successfully delivered. Log entries that don't have any fax document or cover sheet data, such as errors from "wrong number" calls to your line when in receive mode, will also be deleted. (This is the same action as the Clean button on the Fax Open log dialog.) Remove entries missing fax file removes all log entries for which the associated fax document cannot be found. If you manually delete any *.FAX files (which contain the fax documents), you can use this to remove log entries for the deleted *.FAX files. Add entries for 'no entry' fax files creates new log entries for *.FAX files (i.e., fax documents) that are not associated with a log entry. Ordinarily, each *.FAX file will be associated with one or more log entries, and the *.FAX file will automatically be deleted when its last (or only) associated log entry is removed. ═══ 2.7. Options Menu ═══ The Options menu contains the following commands for setting default values and configuring your fax hardware and software: Cover sheet cover sheet and header line defaults Settings software options Configure hardware options Ports line/port options ═══ 2.7.1. Cover sheet ═══ Options Cover sheet displays a dialog box for specifying default cover sheet information. This default information will appear in the Fax Send dialog box when you send a fax document, allowing you to override the default values when desired. The Cover sheet check box specifies whether or not, by default, a cover sheet should be added to your fax documents when you send them. The Full size check box specifies whether the cover sheet should be the same length as the first page of your fax document, or just long enough to contain all the cover sheet information. The Cover bitmap field allows you to specify a bitmap (BMP) image file that will be centered at the top of your cover sheets, allowing you to have your logo or other custom information on the cover page. The pull-down list shows the BMP files in your fax directory (and also the shared bitmap files from the Public directory if you are using the LAN version in private mode). You can create new bitmap files using Edit Export or Utilities Export from clipboard. The From fields allow you to specify default text information for your cover sheet. You can also enter a comment paragraph of up to 400 characters in the Comment field, and this text will be reformatted and placed on your cover sheet. The Page headings check box specifies whether or not, by default, a page header line will be added to the top of your fax pages when they are transmitted. The Page heading field allows you to specify the default prefix text for the page header line. The current date, time and page count is automatically appended to the text that you enter in the field. Most users should just enter their name or company name in the Page heading field. The cover sheet and page header lines are dynamically generated by the program when you send fax document. The program automatically adds date, time and page count information to the cover sheet and header lines. You can see what your cover sheet will actually look like by using the Preview button on the Fax Send dialog box before transmitting a fax. Pressing the Change button causes changes to be saved and used in the future. ═══ 2.7.2. Settings ═══ Options Settings is used to specify the general program settings that allow you to control your phone lines, phone numbers, monitor, computer speaker and printer. Depending on your fax hardware and software, the Settings screen may contain some or all of the following fields. Note: For additional configuration values that are dependent on your fax hardware, see Options Configure. Fax local id specifies your subscriber identification string. This string is traditionally set to your fax telephone number, and it is transmitted to the remote fax machine when sending or receiving a fax. You may be able to use alphanumeric text characters in this string (rather than just your phone number) if your fax hardware supports this feature. Dial prefix is used for numbers that you always need to dial before dialing the actual phone number. For example, if you need to dial 9 then pause in order to get an outside line, enter 9,, in the Dial prefix field. Each comma will cause a two second pause. Dial macros allow you assign abbreviated names to complex dialing sequences such as long distance access codes or calling card numbers. Enter the macro name in the left field and the phone dialing sequence for the macro in the right field. Whenever the program is about to dial a fax number, it first looks for your Dial macro names in the fax number and converts them into their assigned dialing sequences. Dial macros can appear anywhere within the phone number. Example macro names are provided (LCL for local access number, LD for long distance access code, INTL for international access code, CC for calling card number), but you can change them to any names that you want. Case is not significant in matching macro names (i.e., CC is the same as cc). Busy retries specifies the number of attempts that will be made to successfully complete a fax transmission. The maximum value is 99, but a reasonable value to use is perhaps 2 or 3. Each attempt creates a log entry with a status code and, if the attempt failed, creates a new Spool log entry that schedules the next attempt to occur in Retry wait minutes. To cancel future retry attempts, delete the Spool log entry. When the specified number of attempts is exhausted, you can reschedule the transmission for another set of attempts by selecting a log entry and pressing the Resend button. Retry wait specifies the number of minutes that the fax program should wait between retry attempts. Maximum value is 999 minutes. Monitor type identifies the type of monitor you are using. If Color is selected, the fax log will use different colors for different status conditions. This setting is also used by the View Gray scale display technique to select optimal gray values for your monitor. If your color monitor is showing partially colored letters on your fax document, you probably have this set to Plasma monochrome rather than Color. If the letters on your monochrome monitor look too light when using the Gray scale display technique, try using the Plasma monochrome setting to darken the letters. Tones check boxes allow you to enable the playing of brief tone sequences to provide audio feedback on the success or failure of send and receive operations. If Send done is checked, successful sends will be indicated by three tones of rising pitch (the fax successfully took off). If Receive done is checked, successful receives will be indicated by three tones of falling pitch (the fax successfully landed). If a send or receive fails for whatever reason, the last tone in the sequence is a lower-pitch tone (it crashed). Date display radio buttons allow you to select an Alpha format (dd-mmm-yy, such as 23-JUL-92) or a Numeric format (such as 07/23/92). If the Numeric format is selected, the exact date display format is determined by your OS/2 System Setup Country settings. Printer: Auto-print received faxes check box, if checked, causes the program to automatically print any incoming faxes upon receipt. The fax documents are printed to the printer device that is currently selected with Fax Printer setup. The Printer: Idle priority check box causes the print thread to run at "idle" priority to avoid slowing system performance when printing fax documents to paper. WARNING - DOS command windows and DOS applications run at normal priority even when they are idle, and this prevents any "idle" priority activity from running, so fax printing will pause when any DOS processes are running. IBM intends to correct this problem in a future OS/2 release, but for now, DO NOT SET THE "IDLE PRIORITY" CHECK BOX IF YOU WANT TO PRINT FAXES WHILE DOS PROCESSES ARE ACTIVE. The Activity report field allows you to specify the pathname of the activity report file. Leave this field blank if you do not want an activity report. If the field contains a file name, a line is appended to the file for each sending or receiving activity, providing complete information about the activity. The lines are ASCII data in Comma-separated values format that can be easily imported into Excel or other applications for sorting and generation of reports. Note: The disadvantage of using an Activity report is that the activity report file will continue to grow in size until you delete it. If you don't intend to use this activity data, leave the Activity report field blank to avoid using up your disk space. Pressing the Change button causes changes to be saved and used in the future. ═══ Settings ═══ Options Settings is used to specify general program settings. Fax local id specifies your subscriber identification string. This string is traditionally set to your fax telephone number, and it is transmitted to the remote fax machine when sending or receiving a fax. You may be able to use alphanumeric text characters in this string (rather than just your phone number) if your fax hardware supports this feature. Dial macros allow you assign abbreviated names to complex dialing sequences such as long distance access codes or calling card numbers. Enter the macro name in the left field and the phone dialing sequence for the macro in the right field. Whenever the program is about to dial a fax number, it first looks for your Dial macro names in the fax number and converts them into their assigned dialing sequences. Dial macros can appear anywhere within the phone number. Example macro names are provided (LCL for local access number, LD for long distance access code, INTL for international access code, CC for calling card number), but you can change them to any names that you want. Case is not significant in matching macro names (i.e., CC is the same as cc). Monitor type identifies the type of monitor you are using. If Color is selected, the fax log will use different colors for different status conditions. This setting is also used by the View Gray scale display technique to select optimal gray values for your monitor. If your color monitor is showing partially colored letters on your fax document, you probably have this set to Plasma monochrome rather than Color. If the letters on your monochrome monitor look too light when using the Gray scale display technique, try using the Plasma monochrome setting to darken the letters. Date display radio buttons allow you to select an Alpha format (dd-mmm-yy, such as 23-JUL-92) or a Numeric format (such as 07/23/92). If the Numeric format is selected, the exact date display format is determined by your OS/2 System Setup Country settings. If you are running a private mode LAN with mail slot notification enabled for your workstation, the Tones check boxes allow you to enable the playing of brief tone sequences to provide audio feedback on the success or failure of send and receive operations. If Send done is checked, successful sends will be indicated by three tones of rising pitch (the fax successfully took off). If Receive done is checked, successful receives will be indicated by three tones of falling pitch (the fax successfully landed). If a send or receive fails for whatever reason, the last tone in the sequence is a lower-pitch tone (it crashed). The Printer: Idle priority check box causes the print thread to run at "idle" priority to avoid slowing system performance when printing fax documents to paper. WARNING - DOS command windows and DOS applications run at normal priority even when they are idle, and this prevents any "idle" priority activity from running, so fax printing will pause when any DOS processes are running. IBM intends to correct this problem in a future OS/2 release, but for now, DO NOT SET THE "IDLE PRIORITY" CHECK BOX IF YOU WANT TO PRINT FAXES WHILE DOS PROCESSES ARE ACTIVE. Pressing the Change button causes changes to be saved and used in the future. ═══ 2.7.3. Configure ═══ Options Configure specifies configuration information for your fax hardware. Use the Help button on the configuration dialog box to get detailed help information about the configuration items. Note: For other configuration items, see Options Settings. ═══ Fax Modem Configuration ═══ This is where you set options for your fax hardware. Also see the Options Ports screen to select the port. Fax BPS indicates the maximum baud rate for your fax hardware in bits per second (BPS). Set this rate to match the maximum rate that your fax hardware supports (or the maximum rate you want it to use). Speaker radio buttons specify the fax hardware speaker modes. The Dial setting (recommended) allows you to hear the dial tone and dialing, but disables the speaker after the call is connected. The On setting keeps the speaker on at all times, and the Off setting keeps the speaker off at all times. The speaker volume can be set to High, Medium or Low. Line type indicates whether the fax hardware should use tone or pulse dialing and whether you hear a normal dial tone on your line. If your phone line supports "Touch-Tone" dialing, select Tone, else select Pulse. Select Dial tone if you should wait for a dial tone before dialing, but if you are on a telephone system that doesn't provide a normal dial tone, then select No dial tone. Answer rings specifies the number of rings that should be allowed before answering an incoming call when in receive mode. Use the Fax Receive command to control receive mode. Modem type specifies the command set which is required for your fax modem. Check the README.DOC file to see if special settings are required for your fax modem. Using incorrect settings may cause your modem to fail or may corrupt fax documents that you send or receive. Special settings are also used for certain fax modems: Use HW FIFO Fax modems and serial ports utilizing the 16550A chip can benefit from using this setting. This turns on the high performance buffering in the 16550A chip (it's ignored if you don't have one). System interrupt overhead can be reduced by about 90%. No BPS stepdown The IBM L40SX laptop internal fax modem can't transmit at other than 9600bps. This setting forces Class 1 or 2 send retraining to stay at the set baud rate rather than stepping down to lower speeds. It does not affect receiving. Skip TCF read This skips the normal reading of the Class 1 training signal. Use this with the IBM L40SX laptop internal fax modem. Check TCF signal For most Class 1 modems, this will provide enhanced speed downgrading. This may improve the quality of faxes received over noisy lines. Recv EOP delay Use on USRobotics Courier and Sportster Class 1 modems. These modems need a small (.4 sec) delay after receiving a page before issuing the next command otherwise they have receive failures. Alt bit order Use on Multitech and Everex Class 2 modems. There is some disagreement in how Class 2 bit ordering should be implemented. These modems use bit ordering where transmitted data is consistent with received data. If this setting is wrong for your modem, sent and/or received faxes will be totally garbled. No DLE esc Use on Adtech and some Zoltrix Class 2 modems. These modems don't properly use DLE characters to flag DLE data characters in the data stream. Indicated by received faxes with horizontal streaks. XON recv start Use on Everex Class 2 modems. The Class 2 specification states that a DC2 character should start data flow of a received page. This modem requires an XON (DC1) instead, otherwise fax receiving will fail with a timeout error. Special cmd Use with various modems that require additional initialization commands to be more compatible with our software. Some modems need a command to turn on XON/XOFF handshaking (such as &H2 with the Courier/Sportster Class 1 modems). Pressing the Change button causes changes to be saved and used in the future. ═══ SatisFAXtion Configuration ═══ This is where you set options for your SatisFAXtion fax hardware. Also see the Options Ports screen to select the SatisFAXtion port. The fax program automatically locates the SatisFAXtion board(s) in your system. If the Options Ports screen does not show any ports in its list, then the SatisFAXtion board is not installed or configured correctly. See the User's Manual appendices for SatisFAXtion setup and use instructions. Fax BPS indicates the maximum baud rate for your fax hardware in bits per second (BPS). Set this rate to match the maximum rate that your fax hardware supports (or the maximum rate you want it to use). Speaker radio buttons specify the fax hardware speaker modes. The Dial setting (recommended) allows you to hear the dial tone and dialing, but disables the speaker after the call is connected. The On setting keeps the speaker on at all times, and the Off setting keeps the speaker off at all times. The speaker volume can be set to High, Medium or Low. Line type indicates whether the fax hardware should use tone or pulse dialing and whether you hear a normal dial tone on your line. If your phone line supports "Touch-Tone" dialing, select Tone, else select Pulse. Select Dial tone if you should wait for a dial tone before dialing, but if you are on a telephone system that doesn't provide a normal dial tone, then select No dial tone. Answer rings specifies the number of rings that should be allowed before answering an incoming call when in receive mode. Use the Fax Receive command to control receive mode. Line sharing allows you to set SatisFAXtion line sharing options, if supported by your SatisFAXtion board. These options work for the SatisFAXtion/200, SatisFAXtion/400, or the original SatisFAXtion board if you have purchased the upgrade kit from Intel and are using firmware version 1.4 or later. If you have the original SatisFAXtion board without the upgrade, always leave this field set to Own line. Consult your Intel Installation Guide for information on the line sharing options. Note: The DTMF route option is generally used only for the LAN version. When enabled, the program will collect Touch-Tone digits from the caller when receiving a fax, and the LAN version can use the digits to automatically route the fax document to a workstation user. A SatisFAXtion board waits up to 6 seconds for the DTMF digits, or the caller can press the pound (#) key on their telephone keypad to terminate their entry. Carrier wait specifies the number of seconds that the SatisFAXtion board will wait for a fax carrier tone when dialing a fax number. For fastest detection of busy or no answer calls, you may want to reduce this value to 30 seconds. For international calling or other situations where there may be a delay in connecting the call, you may want to increase this value to 60 seconds or more. DTMF duration specifies the duration of the tones (and gaps between tones) for tone dialing. A value of 95 milliseconds is recommended, but you can adjust this value depending on your telephone system requirements. Line comp specifies the line compensation parameter for the SatisFAXtion board, which compensates for line inductance in certain telephone line situations. This should normally be left in the 0.0 km value, but if you are experiencing line problems, changing this value may improve your ability to send/receive fax documents or allow you to more reliably run at higher fax BPS rates. Pressing the Change button causes changes to be saved and used in the future. ═══ Workstation Configuration ═══ Check with your LAN administrator to determine the correct mode, user ID, directory and server alert for your LAN configuration. Your fax server is installed for either Shared mode or Private mode. Select the mode which is used by your fax server. The User ID must be your LAN user ID. Check with your administrator if you don't know your user ID. If using Shared mode, the Server fax directory must be the network pathname for accessing the fax server's fax directory from your workstation. If using Private mode, the User parent directory must be the network pathname for accessing the fax system's user parent directory from your workstation. For example, if your user ID is JOE and your administrator has created the N:\FX\JOE\ directory on your file server for your personal fax files, then you would enter N:\FX\ as the User parent directory. Your administrator should also tell you the appropriate Server alert method to use. Depending on the features of your LAN system, you can select from the following: o Server pipe - if your workstation can transact a named pipe to your fax server, such as when you are using LAN Server or LAN Manager and your fax server is an OS/2 file server. This is the most efficient and responsive method, and it is the recommended method when named pipes are available. Specify the computer name (workstation ID) of the fax server. o Shared LPT - if your LAN system allows you to share the fax server's fax printer queue from your workstation. Specify the LPT name that your workstation can use to access the fax server's shared fax printer queue (NOT the LPT name of your workstation's fax printer object). o Polled file - if the previous methods are not available. With this method, the workstation will modify a shared file which is monitored by the fax server. Pressing the Change button causes changes to be saved and used in the future. ═══ Brooktrout Configuration ═══ This is where you set the options for your Brooktrout fax hardware. To select the Brooktrout ports for sending or receiving, see Options Ports. Bfv directory specifies the drive and directory that contains the Brooktrout OS/2 files. You must install a recent version of the Brooktrout OS/2 device driver and Brooktrout BTLIB OS/2 software. If you installed the Brooktrout OS/2 software in the standard way, the Bfv directory is probably C:\BFAX. Bfv config file indicates the name of the Brooktrout configuration file. If you installed the Brooktrout OS/2 software in the standard way, the Bfv config file is probably BTCALL.CFG The Enable DTMF routing check box is generally used only for the LAN version. When enabled, the program will collect Touch-Tone digits from the caller when receiving a fax. The other fields set the maximum number of digits to be collected, and the timeout values (in seconds) for collecting the digits. With the LAN version, the DTMF digits can be used for automatically routing the fax document to a workstation user. Pressing the Change button causes changes to be saved and used in the future. ═══ GammaFax Configuration ═══ This is where you set options for your GammaFax hardware. Also see the Options Ports screen to select the GammaFax port. If the Options Ports screen does not show any ports in its list, then the GammaFax software is not installed or configured correctly. See the documentation for setup and use instructions. Q File displays the name of the GammaFax dispatcher queue file. The path to the GammaFax files is specified by the GFAX environment variable. This environment variable should be set in your CONFIG.SYS file. Line type indicates whether the fax hardware should use tone or pulse dialing and whether you hear a normal dial tone on your line. If your phone line supports "Touch-Tone" dialing, select Tone, else select Pulse. Select Dial tone if you should wait for a dial tone before dialing, but if you are on a telephone system that doesn't provide a normal dial tone, then select No dial tone. Q Poll Time is specified in seconds (from 5 to 99 seconds). This is generally set to the same value as the "queuet" GammaFax configuration value. ═══ Net Configuration ═══ User fax directory - their fax directory Public directory Shared printer The User fax directory is the drive and pathname of the private fax directory for this workstation. This is where your private phone books, private cover sheet bitmaps, your FAX.LOG file and your fax document files are stored. The Public directory is the drive and pathname of the public fax directory for your LAN. This is where the public phone books, cover bitmaps and other public files are stored. The Shared printer is the shared fax printer device for your LAN. Your workstation program uses this device to communicate with the fax server. Pressing the Change button causes changes to be saved and used in the future. ═══ 2.7.4. Ports ═══ The Fax Port Status screen displays the list of fax ports (lines) in your system. To make a change, select a line from the list box and press the appropriate button. If you have the single-line version of the program, select a line and press the Set button to specify the port for sending and receiving. If you have a multiline version of the program, select a line and press the Select button to toggle the line status to Send/Receive, Send, Receive, Standby or Off. A standby line will appear in the status window but will not be used by the fax program for normal sending or receiving. With fax modem hardware, the list shows the COM ports that are accessible through the FMD.SYS device driver (which may or may not have fax modems attached). With SatisFAXtion coprocessor boards (SatisFAXtion/200 or /400 internal boards), the software automatically detects and displays all the SatisFAXtion boards that are installed in your system. If the SatisFAXtion board does not show up in the list, then the board is not installed or configured correctly. See the User's Manual appendices for SatisFAXtion setup and use instructions. With Brooktrout boards, GammaFax boards or other supported fax hardware, the software queries the board device driver and shows the available ports. ═══ 2.8. Help Menu ═══ The Help menu contains the following commands: Help index index of help information General help help on fax application Using help help on the help system Keys help key assignments Product information version/copyright ═══ 2.8.1. Help index ═══ Use this choice to display the help index. The help index lists the titles of the help information that is available. You can select items from the list to get further information on any of the topics. ═══ 2.8.2. General help ═══ Use this choice to get general help for the fax program. General help provides general information about the program you are using. When in the Help window, you might find it useful to press Ctrl+C to see the Table of Contents for the available help information. ═══ 2.8.3. Using help ═══ Use this choice to find out what kind of help is available and how to use the help that is available. In general, help is provided for every menu and command. ═══ 2.8.4. Keys help ═══ Use this choice to display a list of key assignments for the fax program. ═══ 2.8.5. Product information ═══ Product information displays the version and copyright information. ═══ 3. Fax Status Window ═══ A small status window keeps you informed about background activities such as sending, receiving and printing fax documents. The status window also indicates the number of documents sent, documents received and errors since you started the program or last pressed the Hide button. Pressing the Hide button hides the status window and resets the counts of sends, receives and errors to zero. The status window will automatically appear again when something happens, such as a fax document being received or transmitted. So as to avoid interrupting your work, the status window will not force itself to the top when it reappears. If you are working in a window or maximized application that covers the status window's position, you will need to uncover the status window to see it. The Receive On/Off button provides a quick way of toggling between the Receive All calls and Receive Off modes. This is especially useful for fax modem users who need to temporarily release the COM port to make a data modem call. See the Fax Receive command for details about receive modes. The Kill button is used after selecting a line from the status window to abort the selected activity. You can use this to abort a print job that is in progress. Depending on your fax hardware, you might also be able to abort a fax transmission or reception that is in progress. (Some fax hardware does not support this.) Note: For additional status feedback, you can turn on the Send done and Receive done tones on the Options Settings dialog box. This will provide audio feedback on the success or failure of send and receive operations. If Send done is checked, successful sends will be indicated by three tones of rising pitch (the fax successfully took off). If Receive done is checked, successful receives will be indicated by three tones of falling pitch (the fax successfully landed). If a send or receive fails for whatever reason, the last tone in the sequence is a lower-pitch tone (it crashed). ═══ 4. Fax Printer Driver Information ═══ The fax printer driver allows your other applications to create fax documents using their standard print commands. If the fax printer driver is installed, simply tell your PM application to use the fax printer device, then print to it. For instructions on printing fax documents from your WIN-OS/2 and DOS applications, see the User's Manual. (See the Printer Driver Installation information if you have not yet installed the printer driver.) When you print to the fax printer driver, an optional pop-up dialog box allows you to send the fax document, or you can use the fax application program to edit and send the fax document later. If necessary, consult your application's documentation for instructions on printing. Most PM applications use File Printer setup for selecting printer devices and File Print to print to the selected printer device. Most PM applications let you temporarily change the printer configuration items by pressing a Setup button on their File Printer setup dialog box. If the application does not provide this, or if you want to change the default values for the printer configuration items, do the following: o On OS/2 version 2.0, point at the printer object and press mouse button 2 to display the pop-up menu for the printer object. Click on the arrow to the right of Open, then click on Settings. Click on the Printer driver tab. Press the Job properties button to see the Printer Driver Configuration dialog box. o On OS/2 version 1.3, use the OS/2 Print Manager's Setup Printers command to adjust the printer properties of the fax printer driver. The fax printer driver allows you to set the following configuration items: Length selects the page size for your fax pages. Resolution selects either fine (200x200 dpi) or normal (200x100 dpi) resolution for the fax document. Using fine mode provides the best quality. Orientation selects portrait (normal) or landscape (sideways) mode. Landscape can be used for printing spreadsheets or other documents that are too wide to fit in a normal 8.5" page width. Action radio buttons let you choose to send fax documents immediately or send later using the fax application program. The action choices do the following: Log entry The printer driver writes the fax file and place an entry in the Fax Open log with a status of Print. You then use the fax application program to view, edit and send the fax document. Send pop-up This is like Log entry, but the printer driver also displays a dialog box for sending the fax document. This dialog box is like the Fax Send dialog box in the fax application program. Most Fax Send options are available to you, including cover sheets, header lines, phone books and deferred transmission. If you decide not to send the fax document, press the Cancel button on the dialog box. In this case, the document will appear in the fax log with a status of Print (just like using the Log entry action). Tones is used to select beeping tones which indicate printer driver activity. These tones are useful for determining if the printer driver is installed and operating correctly, and also allow you to determine when background printer driver activity is completed. Gray levels is used to specify how the printer driver should deal with colored areas. When printing colored images, some applications send the color information to the printer driver, and the printer driver can convert the colors in several ways as described below. Experiment with the Gray levels setting to see what works best for printing your images. Black & white forces all colors to black. Fax 8-level maps colors to special patterns that are custom-designed to allow efficient fax transmission and support resizing and printing without aliasing (distortion). System dithered uses standard system color dithering which can produce nice looking images, but the images are less efficient for fax transmission and the gray areas may alias (distort) when resized or printed. Emulation is used to select the desired type of printer emulation. This setting will not affect printing from true OS/2 applications that use printer drivers, but it will affect printing from DOS applications, Windows applications and direct printing to the LPT device. Depending on your product version, the emulation settings may include the following: None This setting will recognize all >> fax printer driver commands as described in Appendix F of the User's Manual. If you wish to use >>FONT commands, you must set emulation to None. ProPrn X24E This setting emulates the IBM Proprinter X24 printer. Because it is assumed that Proprinter codes will be used for font control, the >>FONT fax printer driver command will not be recognized. Proprinter output is directly mapped onto the fax page, producing optimal quality but at a slightly reduced size. X24E Enlarged This setting is like the ProPrn X24E setting, but it enlarges the output to use the entire fax page. PCL This setting emulates the LaserJet printer family's Printer Control Language (PCL). Because it is assumed that PCL commands will be used for font and page control, certain >> fax printer driver commands will not be recognized (including >>FONT and >>PAGE). Note: The fax application program must be running to actually transmit fax documents, but if it isn't, you can still "send" from the printer driver and the fax documents will be sent the next time you run the fax application program. ═══ 5. Fax Printer Driver - Installing ═══ The INSTALL program can automatically install the printer driver, but if you prefer to do it manually, the procedure for installing the fax printer driver is as follows. These instructions assume that you initially have the driver file and its corresponding .HLP file on a diskette in drive A. IMPORTANT Your CONFIG.SYS file must grant IOPL privilege to the printer driver. The INSTALL program modified your CONFIG.SYS file to set the required IOPL privilege (or told you how to modify it yourself), but you must reboot your system with the modified CONFIG.SYS before attempting to install the printer driver. For OS/2 2.1 or later, see the OS/2 online information for instructions on installing printers. One way to do this is to double-click on the Start Here object, then select the Installing printers item from the list. For OS/2 2.0, see the instructions on Installing a Printer Driver in your OS/2 2.0 - Using the Operating System manual, or use the following simple procedure: 1. Open drive A and get to its icon view of its files. 2. Double-click on the .DRV file icon to display the printer model window. 3. Drag the printer icon from the window and drop it on your desktop. 4. A new printer object will be on your desktop. If you don't see it, arrange your desktop by clicking mouse button 2 on an empty area of the desktop and selecting Arrange. 5. Verify the printer properties information. To do this, display the pop-up menu for the fax printer object by pointing at the object and clicking mouse button 2. Click on the arrow to the right of Open, then click on Settings. Select the Printer driver tab. Press the Job properties button. 6. If you wish to print fax documents from WIN-OS/2 applications, also install a WIN-OS/2 printer driver as described in the User's Manual. Note: Leave the fax printer driver associated with an unused device (like LPT3). On OS/2 2.0, you associate a printer object with a logical device on the Output page in the printer object's settings notebook. Some PM applications require a printer device, and the logical device name is used when printing to the fax printer driver from WIN-OS/2 and DOS applications on OS/2. Note: The fax driver is a Presentation Manager printer driver. Windows applications require a WIN-OS/2 printer driver. See the User's Manual for instructions on installing and using an appropriate WIN-OS/2 printer driver. To install the fax printer driver on OS/2 version 1.21 or 1.3 1. Run the OS/2 Control Panel and select Add printer driver from the Installation menu to select and copy the printer driver from the diskette. 2. Next, run the OS/2 Print Manager, select Printers from the Setup menu, and press the Add button to display the Add Printer dialog box. 3. Enter a name, a description, and select an unused device such as LPT3. (Some PM applications require a printer device, even though the fax printer driver will not really use this device. The fax printer driver passes the fax document to the fax application program for actual transmission.) Select the fax printer driver in the list box, taking care to clear any other printer drivers that may already be selected. 4. Press the Add button to exit the Add Printer dialog box, and the Ok button to exit the Printers dialog box. The fax printer driver is now installed. ═══ 6. Fax Log Status Codes ═══ The fax log identifies the status of each fax document using the following values in the Status field (sorted alphabetically): Status Meaning and Action BadRcv General failure during fax receive. Try reception again. Could be a noisy line. BadSnd General failure after training was completed. Try again. Could be caused by a noisy line or fax hardware defect. Busy Dialed ok, but line was busy. Try again. Can set Busy retries on Options Settings for auto retry. CfgErr Configuration file error. Your fax hardware requires a configuration file. Check file path and file contents. Consult your fax hardware documentation. DialTn Dial tone detected after dialing. Did a human answer and then hang up? Are you using tone dialing on a pulse line? Edit Fax document created or modified but not yet sent. If desired, open the document and send it. Hangup Remote machine hung up unexpectedly. Try again. Repeated failures may mean that your fax hardware and the remote fax hardware are incompatible, in which case you should try using different fax hardware or check with the fax hardware vendors for ROM upgrades. Killed Transmission or reception was aborted using the Kill button on the status window. MdmErr Modem command error. Fax hardware not compatible? Wrong ADP file? Try again. NoAnsr Dialed ok, but no answer. Check phone number. Try again. NoCarr Dialed ok, but no fax carrier was detected. Is the receiving end a fax machine? Check phone number and retry. NoDial No dial tone was detected. Is the phone line attached to your fax hardware? Check your phone line. Try again. NoDrv Specified FMD device cannot be found, does not respond, or is in use by another program. Close other programs that are using the COM device. Is the FMD device driver installed? Noise Bad data received from fax hardware. Probably a noisy line. Try again. If problem persists, try another phone line if possible. NoMem No memory available. Your OS/2 system is seriously bottlenecked. Close unneeded applications and/or obtain more memory for your computer. NoTrn Dialed ok, a fax machine answered, but training failed. Try again. Could be caused by a noisy line or fax hardware defect. Print Fax document created by the fax printer driver. Open the document to view, edit or send it. Rcvd Successfully received, not yet displayed/read. Open the fax document to read it. Read Successfully received and read. Send Currently sending. Sent Successfully sent. Spool Spooled to send (maybe at a future date or time). SysErr Software failure. Could be caused by inability to find or read the fax file, as from disk error. TmeOut No response from a command to the fax hardware. Fax hardware turned off or incompatible? Try again. Voice! Voice detected after dialing. Wrong phone number? This could be a voice mail system that requires special interaction, or a phone company message telling you that "all lines are temporarily busy" or "the number has been changed." Dial the call manually to investigate? Try again. (Supported only if your fax hardware supports voice detection during call progress analysis.) Note: No retries are done for Voice! or Killed failures. ═══ 7. Fax Errors/Problems ═══ Information is available for the following problems and error conditions: Error messages: Can't find or load 'FAX.ADP' Can't find fax adapter function 'xxxx' Error loading fax adapter dialog box Fax modem on 'FMDx' does not respond correctly Fax Modem Driver 'FMDx' is not loaded or is not responding Fax device 'FMDx' is unavailable Other problems: Fax hardware dials but fails Program cannot find help file Printer driver cannot find help file Gray scale display looks strange Fax takes too long to send Can't print faxes from DOS or Windows Printer driver changes don't affect apps Printing speed Printing slows the system Fax won't print to paper Printer memory error ═══ 7.1. Can't find or load 'FAX.ADP' ═══ The error message Can't find or load 'FAX.ADP' means that the program cannot find the hardware adapter file that it uses to talk to the fax hardware, or the IOPL setting in your CONFIG.SYS file is set incorrectly. The FAX.ADP file should be in the fax program directory. If you continue, the program will run in "no hardware" mode. You won't be able to send, receive or configure the fax hardware, but you can edit fax documents and use other commands. If the FAX.ADP file is missing, try reinstalling the program. The appropriate FAXxx.ADP file should have been copied into the FAX.ADP file by the INSTALL program (or you can copy the file manually if necessary). Your CONFIG.SYS file should contain the line "IOPL=YES". If you prefer to list individual application files in your IOPL list, be sure that FAX and the fax printer driver name are included in the IOPL list. ═══ 7.2. Can't find fax adapter function 'xxxx' ═══ The error message Can't find fax adapter function 'xxxx' usually means that there is a version mismatch between your program and the FAX.ADP file. This file should have been placed in the fax program directory. Try reinstalling the program to ensure that the EXE and FAX.ADP files match. The appropriate FAXxx.ADP file should have been copied into the FAX.ADP file by the INSTALL program (or you can copy the file manually if necessary). ═══ 7.3. Error loading fax adapter dialog box ═══ The error message Error loading fax adapter dialog box usually means that there is a version mismatch between your program and the FAX.ADP file. This file should have been placed in the fax program directory. Try reinstalling the program to ensure that the EXE and FAX.ADP files match. The appropriate FAXxx.ADP file should have been copied into the FAX.ADP file by the INSTALL program (or you can copy the file manually if necessary). ═══ 7.4. Fax modem does not respond correctly ═══ The error message Fax modem on 'FMDx' does not respond correctly means that the fax hardware either did not respond to a command or responded incorrectly. This can occur when no fax hardware is attached, the fax hardware is not turned on, the Modem type settings on Options Configure are incorrect, or the wrong FAX.ADP file is installed. See the README.DOC file for information on selecting the correct ADP file and setting the correct Modem type values for your fax hardware. Run the program with the "-v" parameter to obtain a verbose debugging log. ═══ 7.5. FMD device driver not loaded ═══ The error message Fax Modem Driver 'FMDx' is not loaded or is not responding means that the FMD device cannot be found. This could be because the FMD.SYS device driver is not loaded. If your fax modem also functions as a data modem, try to verify that your modem is properly installed and working by talking to it with a data communications program. Run the program with the "-v" optional parameter to obtain a verbose debugging log. ═══ 7.6. Fax device is unavailable ═══ The error message Fax device 'FMDx' is unavailable means that another program, perhaps your data communications program, is using the corresponding COM port or has the COM port open. Terminate other programs that try to use the fax device before starting the fax program. ═══ 7.7. Fax hardware dials but fails ═══ This is most often caused by noise on the phone line. Occasionally getting a noisy phone line is a normal occurrence, and based on your configuration settings, the fax program will automatically retry a call when this happens. If your line is consistently noisy, try unplugging extension phones or other attached phone lines that may be causing noise. If possible, use a different phone line. ═══ 7.8. Program cannot find help file ═══ Check to see that the help file (name.HLP) is in the same directory as the fax program file (name.EXE) where 'name' is the name of the fax program. If you prefer to keep your help file in C:\OS2\HELP with the other OS/2 help files, check to see that the help file is in that directory, and that your CONFIG.SYS file contains a "SET HELP=C:\OS2\HELP" line. ═══ 7.9. Printer driver cannot find help file ═══ Check to see that the help file (nameD.HLP) is in the same directory as the printer driver file (nameD.DRV) where 'name' is the name of the fax program. This is probably in the directory \OS2\DLL\nameD. If you prefer to keep your help file in C:\OS2\HELP with the other OS/2 help files, check to see that the help file is in that directory, and that your CONFIG.SYS file contains a "SET HELP=C:\OS2\HELP" line. ═══ 7.10. Gray scale display looks strange ═══ The View Gray scale display. technique uses the Monitor type value on the Options Settings dialog box to select optimal gray values for your monitor. If your color monitor is showing partially colored letters on your fax document, you probably have Monitor type set to Plasma monochrome rather than Color. If the letters on your monochrome monitor look too light when using the Gray scale display technique, try using the Plasma monochrome setting to darken the letters. ═══ 7.11. Fax takes too long to send ═══ Because of the way that fax documents are compressed and transmitted, the use of large areas of fine-grained patterns will slow fax transmission. If you are concerned about minimizing transmission time and thereby minimizing your long-distance telephone charges, you may want to use solid black, solid white or coarse patterns for large charts and images. Watch out for large areas that look gray... there is only black and white in a fax document, so a gray area is actually made up of alternating black and white dots, and this is especially slow to send. ═══ 7.12. Can't print faxes from DOS or Windows ═══ Open the Settings notebook for the fax printer object, go to the Printer driver page, and press the Job Properties button. Set the Tones field to On. This will enable beeping tones during printer driver operation, which is very useful for testing this problem. If Tones is On but no tones occur when you try to print to the printer driver, that means that the printer driver is not being accessed, so the problem is probably due to an OS/2 configuration issue. Check the Output page in the Settings notebook and make sure that an available LPT device is being used for the fax printer object. Try a different, available LPT device if possible. Don't use a COM device for the printer object since OS/2 will only redirect DOS and WIN-OS/2 output if an LPT device is used. Note: You can test operation on an LPT port by using a command like "COPY \CONFIG.SYS LPT3" at a command prompt. When working correctly, you will hear tones as soon as you type this command, and this should result in a Print status document in your fax log. ═══ 7.13. Printer driver changes don't affect application ═══ Most applications use the printer object settings, but some OS/2 applications incorrectly use the printer driver settings, so it is best to make any changes in both places. To change the default values, display the pop-up menu for the fax printer object by pointing at the printer object and clicking mouse button 2. Click on the arrow to the right of Open, then click on Settings. Click on the Printer driver tab. Now press the Job properties button to see the printer object's configuration dialog box, or double-click on the fax printer driver icon in the notebook's Printer driver window to see the printer driver's configuration dialog box. The same dialog box is used for both, but the values for the object and driver might be different. ═══ 7.14. Printer speed ═══ The fax program, being a well-behaved OS/2 Presentation Manager program, always uses the Presentation Manager Print Driver for its printing. Fax documents, being large bitmapped graphics images, must be printed using your printer's graphics mode. These are big bitmaps (e.g., at 300 dpi, each page is about a megabyte), so large amounts of data must be sent to the printer. This takes time. Some suggestions: 1. Try running with your OS/2 Print Spooler enabled. This won't make it print any faster, but since the spooler is managing the printing in background, you can proceed with other work while the document is printing. 2. Try printing with a lower graphics resolution. Most printers support different resolutions that can be set using PM Print Manager selections or the Fax Printer setup command. For example, with an HP LaserJet printer, you might want to try 150 dots per inch (dpi) or even 100 dpi rather than 300 dpi. A fax page must be converted into a graphics image for printing. The image size for each page is almost 1 Mbyte at 300 dpi, but less than 256 kbyte at 150 dpi. You may sacrifice some print quality, but each page will print much faster at a lower resolution. 3. Laser printer user's - consider upgrading to a printer (and if necessary, a PM printer driver) that supports PCL 5. Printers such as the LaserJet II have a relatively slow parallel port and their PCL4 language requires that every bit be sent to the printer, which means that it can take about three minutes to print a 300 dpi page. Some newer printers, such as the LaserJet III and LaserJet 4, have a faster parallel port and their PCL 5 language supports special codes in the data stream to significantly reduce the number of bytes that need to be transmitted to the printer. This provides much faster printing of graphics images such as fax documents. ═══ 7.15. Printing slows the system ═══ Printing a fax to paper is computationally intensive since a fax page is a large bitmap and this bitmap must be resized and copied into the printer driver. This can result in sluggish system performance when a fax is being printed to paper. You can lower the priority of the print thread to avoid sluggish system performance, but be sure to note the warning below. The Printer: Idle priority check box on the Options Settings screen causes the print thread to run at "idle" priority to avoid slowing system performance when printing fax documents to paper. Warning: DOS command windows and DOS applications run at normal priority even when they are idle, and this prevents any "idle" priority activity from running, so fax printing will pause when any DOS processes are running. IBM intends to correct this problem in a future OS/2 release, but for now, DO NOT SET THE "IDLE PRIORITY" CHECK BOX IF YOU WANT TO PRINT FAXES WHILE DOS PROCESSES ARE ACTIVE. ═══ 7.16. Fax won't print to paper ═══ If you tell the program to print a fax to paper but the fax never prints, it's probably because the program is configured to do "idle priority" printing but DOS applications are preventing idle priority activities from running. See the warning below. The Printer: Idle priority check box on the Options Settings screen causes the print thread to run at "idle" priority to avoid slowing system performance when printing fax documents to paper. Warning: DOS command windows and DOS applications run at normal priority even when they are idle, and this prevents any "idle" priority activity from running, so fax printing will pause when any DOS processes are running. IBM intends to correct this problem in a future OS/2 release, but for now, DO NOT SET THE "IDLE PRIORITY" CHECK BOX IF YOU WANT TO PRINT FAXES WHILE DOS PROCESSES ARE ACTIVE. ═══ 7.17. Printer memory error ═══ Unless the printer has enough available memory, it may produce an error when you attempt to print a full-page fax document. Since a fax document is an image, it is printed in graphics mode. In general, you must have at least one megabyte of printer memory to print a full page of high resolution (300 dpi) graphics on a LaserJet printer. Even if you have more memory than this in your printer, portions of the memory may be used up by downloaded fonts or other data from other programs. In this case, resetting the printer may correct the situation and allow printing of full-page high-resolution graphics. If you do not have enough memory to print in high-resolution, or if you want to speed printing, you can use a lower resolution for printing fax documents. You can use the Fax Printer setup command to change the printer resolution. ═══ ═══ Baud is the speed at which data is transmitted between two devices (e.g. fax machines). Measured in bits per second (BPS). ═══ ═══ A Device Driver is a system software component that isolates the operating system and application programs from the details of a physical device. The driver presents a software interface for the physical device. Drivers run as part of the operating system kernel and are often interrupt-driven, so it is important that drivers be small and efficient, and because of this they typically provide a very low-level interface. The OS/2 COM driver (COM.SYS) and the fax modem driver (FMD.SYS) are device drivers. ═══ ═══ DPI is an acronym for Dots Per Inch, a measure of graphics resolution. For example, a LaserJet printer is said to have a resolution of 300 dpi because its high-resolution graphics mode allows it to print 300 dots per inch (both vertically and horizontally). A normal-resolution fax is 200 dpi horizontally and 100 dpi vertically, while a fine-resolution fax is 200 dpi both horizontally and vertically. ═══ ═══ OCR is an acronym for Optical Character Recognition. The process of analyzing a scanned document to turn it into text. For example, by scanning and analyzing a typed page, an OCR system may provide you with an ASCII text file that can be edited and searched using text-based programs. Since a fax document basically consists of pre-scanned pages, some OCR programs can take fax document graphics files as input for their processing. ═══ ═══ Pulse dialing is a dialing format in which each digit is represented by a series of pulses, as opposed to Tone Dialing which uses different tones for the various keys. Pulse dialing is also known as rotary dialing. ═══ ═══ Tone dialing is a dialing format where different tone frequencies are used for the various telephone