═══ 1. Introduction ═══ Welcome to BackMaster, a true 32-bit presentation manager backup software package for OS/2 2.1. BackMaster was designed from the beginning to use the 32-bit power of OS/2 2.1. BackMaster will allow you to perform vital backup and restore functions without interrupting other tasks. A simple, easy to use design along with good background performance promotes frequent, dependable, backups. o Notice o Registering BackMaster ═══ 1.1. Notice ═══ The software described in this document is furnished under a Software License Agreement. Please read it thoroughly. The software may be used or copied only in accordance with the terms of this agreement. This manual and software product described herein is copyright by MSR Development. All rights reserved. Information in this document is subject to change without notice. No part of it may be copied, reproduced, translated, or reduced to any electronic medium or machine-readable form without prior written consent from MSR Development. BackMaster is a trademark of MSR Development. First Edition (September 1993) MSR DEVELOPMENT PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This publication may include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. MSR Development may make improvements and/or changes in the product(s) and/or the program(s) describe in this publication at any time. This publication makes references to products of other manufacturers. Any trademarks and/or copyrights are property of their respective companies and recognized by MSR Development. MSR Development P.O. Box 632070 Nacogdoches, TX 75963 Voice (409) 564-1862 FAX (409) 560-5868 BBS (409) 560-5970 ═══ 1.2. Registering BackMaster ═══ Registered users of BackMaster will receive free technical support as well as maintenance updates to BackMaster. Discounts on enhancements and other products are available to registered users. Please take a few minutes to fill out the enclosed registration card and mail it today. ═══ 2. Features ═══ Features include the following: o Scheduled Backups o Compression o Verify o Media Format o Supported Tape Drives. o Tape Formatting. ═══ 2.1. Scheduled Backups ═══ Unattended backups may be performed with BackMaster's easy to use unattended backup feature. Simply select the files you wish to backup, enter the date and time for the unattended backup to start, and BackMaster takes care of the rest. ═══ 2.2. Compression ═══ With compression, BackMaster can double the amount of information stored on a tape. On faster computers, compression can actually increase performance during the backup by increasing the density of the data going to the tape. ═══ 2.3. Verify ═══ BackMaster can compare the data on the tape with the data on the fixed drive to ensure the integrity of the backup. Verify compares the following file attributes: date, time, size, and content. ═══ 2.4. Media Format ═══ QIC Compatible Format: BackMaster uses the QIC-500 logical format. QIC-500 is a superset of the popular QIC-40/80 format and provides compatibility with your DOS QIC-40/80 tapes. QIC-500 backup volumes can also co-exist with QIC-40/80 backup volumes on the same QIC-40/80 tape. ═══ 2.5. Supported Tape Drives ═══ BackMaster is compatible with the following tape drives. o Archive XL-80 o Colorado QIC 40 Tape Drive (Jumbo 120) o Colorado QIC 80 Tape Drive (Jumbo 250) o Conner 250 o Iomega Tape 250 o Mountain Filesafe 4000 o Mountain Filesafe 8000 o Summit SE120 o Summit SE250 o Generic QIC 40 Tape Drive (as 2nd device) o Generic QIC 80 Tape Drive (as 2nd device) o Tape Drive using AB-10 controller Note: Some companies resell drives as OEM or Generic drives. These drives often work correctly if selected as the original manufacturers name. Ask your reseller for the original manufacturer name, or call MSR Development Technical Support for assistance. See the README file on your BackMaster installation diskette for additional drive types. README is an ASCII text file and may be viewed with any text editor. ═══ 2.6. Tape Formatting ═══ Formatting a tape is the process of preparing a new tape for data or refreshing a tape that has been used before. If the tape has been used by a different system, bulk erasing and a fresh format often improves performance. It is important to remember that any data currently on a tape will be lost after formatting. See the hardware reference that came with your tape drive for a list of recommended tape cartridges. When using a DC2120 tape, the typical format time is 60 minutes for QIC 40 and 120 minutes for QIC 80. The format time includes both the format pass and the verify pass. You can avoid this loss of time by purchasing preformatted tapes. Preformatted tapes for the QIC-40 drives must be compatible with the THETAMAT format. Preformatted tapes for the QIC-80 drives must be compatible with the XIMAT format. BackMaster requires that all media be formatted prior to backup operations. It will be necessary to format all tapes before starting The Backup Process. ═══ 3. Installing BackMaster ═══ 1. Insert the BackMaster installation diskette into the floppy drive. 2. From the OS/2 system prompt, change to the drive containing the BackMaster installation diskette and type: BMINST. For example, if the diskette is in drive A: [ A:\ ] BMINST (Enter) After the main installation screen appears, examine the letter of the drive from which BackMaster will be installed and the path to which BackMaster will be copied. Make sure that both are correct. The check boxes at the bottom of the screen function as follows: BackMaster folder Install Files BMINST will copy all necessary files to the destination directory. Update System Configuration BMINST will modify CONFIG.SYS to put the DLL and program files in the path as well as add the driver FTDVR.SYS Create Desktop Object BMINST will create a BackMaster icon on the presentation manager desktop. Press OK to start the installation procedure. Note: The system must be Shut Down and Rebooted for the changes made in the CONFIG.SYS to take effect. BackMaster should now be successfully installed on your system. ═══ 4. Navigating BackMaster ═══ BackMaster follows standard OS/2 conventions in its use of a mouse and keyboard to navigate the OS/2 environment. The left mouse button is used to select items such as menus, options, and configuration settings. The right mouse button is used to select and de-select folders. Keyboard equivalents are: CTRL S Select folder CTRL D Deselect folder + Expand one branch CTRL + Expand all - Collapse one branch CTRL Collapse all CTRL P Progress window CTRL C Configuration window CTRL M Message log window CTRL F Format CTRL E Quick erase tape CTRL I Return tape info ESC Close window ALT F4 Close window ENTER Open folder TAB Goto next item in dialog box PgUP Scroll message log up PgDwn Scroll message log down CTRL Home Goto top of message log CTRL End Goto bottom of message log HOME Goto beginning of line in message log END Goto end of line in message log F1 Help window ═══ 4.1. Using Help ═══ BackMaster uses standard OS/2 Help conventions. See your OS/2 manual for full details on using OS/2 Help. ═══ 5. Configuration ═══ Before BackMaster can be used it must be configured for your individual system. A variety of options allows BackMaster to be configured for specific needs. See also: Configuring BackMaster ═══ 5.1. Configuring BackMaster ═══ Configuration is performed on startup after a new install or by your selection of Configuration from the the options menu If you have not yet installed BackMaster, please refer to the installation section for assistance. The configuration options screen is located under the options menu. It is divided into four groups. Each group has several items. The four groups are: Device group Backup Device, Compress, Enable Time Critical Files group Forced Read List, Overwrite Options Unattended group Time/Date, Enable Unattended Errors group Locked Retry, Error Retry, Prompt, Log ═══ 5.1.1. Device group ═══ The Device group has three items: Backup Device, Compression, and Enable Time Critical. Under the Backup Device dialog box is a list of supported backup devices. The current available choices are: o Archive XL-80 o Colorado QIC 40 Tape Drive (Jumbo 120) o Colorado QIC 80 Tape Drive (Jumbo 250) o Conner 250 o Iomega Tape 250 o Mountain Filesafe 4000 o Mountain Filesafe 8000 o Summit SE120 o Summit SE250 o Generic QIC 40 Tape Drive (as 2nd device) o Generic QIC 80 Tape Drive (as 2nd device) o Tape Drive using AB-10 controller Note: Some companies resell drives as OEM or Generic drives. These drives often work correctly if selected as the original manufacturers name. Ask your reseller for the original manufacturer name, or call MSR Development Tech Support for assistance. Note: See the README file on your BackMaster diskette for additional drive types. Select your installed hardware from the backup device list. Your choice will appear in the backup device field. The Compression control allows maximization of tape capacity. Compression will increase throughput on faster machines. The Enable Time Critical check box, when selected, gives BackMaster higher priority than other processes. This option should be checked if BackMaster is used in a heavy workload environment. Using Enable Time Critical will improve reliability but may slow down other processes. ═══ 5.1.2. Files Group ═══ The Files group has two items: The Forced Read List and Overwrite control. The Forced Read option enables BackMaster to read files that are locked. You may select, via complete filenames or wildcards, files which are to be read even if locked. The filenames or wildcards may be added or deleted from the list with this control. When restoring files, BackMaster enables you to selectively overwrite or skip existing files. The Overwrite options include: Yes Overwrite all existing files. No Do not overwrite any existing files. Prompt Allows you to decide if each file will be overwritten. If Newer Overwrite files if the restored file is newer. ═══ 5.1.3. Unattended Group ═══ The Unattended group has controls for the unattended backup option. Unattended backups can be made to tape by activating the unattended option of BackMaster. This is accomplished by setting the time and date that the backup is to be made and then selecting Enable Unattended. During unattended backups, prompting is defaulted to "Off". For unattended backups to work correctly, the files/folders to be backed-up must be selected, Enable Unattended must be checked, and BackMaster must be running. ═══ 5.1.4. Errors group ═══ The Errors group contains four items: Locked Retry, Error Retry, Prompt, and Log. The Locked Retry control specifies how many times BackMaster will attempt to read a locked file that is not in the Forced Read List. The Errors Retry control allows you to specify how many times to retry a file in the event of an error. The Prompt check box activates user prompting during tape operations. This is disabled for unattended operation. The Log check box enables logging to the Message Log and BACKMAST.LOG file. This log file can be viewed with the Message Log option under the options menu. Note: With the Prompt and Log boxes unchecked, you will have no record of tape operations. ═══ 6. Dialog Boxes ═══ This section describes the function of specific dialog boxes. o Backup Drive Selection o Format Tape Utility o Return Tape Information o Progress Window o Password o Quick Erase Tape o Restore Drive Selection o Verify Drive Selection o Results of Verify o Volume Name and Password o Select Volume for Restore o Select Volume for Verify ═══ 6.1. Backup Drive Selection ═══ Select the drive from which files will be backed up. See The Backup Process for more information. ═══ 6.2. Format Tape Utility ═══ This option allows you to format a new tape. Tapes may be formatted in both QIC 40 or QIC 80. See Media Format for more information. ═══ 6.3. Return Tape Information ═══ This option will return the following information from the current tape: o Bytes used o Bytes free o Compressed bytes free (an approximation) o Date of format o Date of last write o Manufacturer identification o Number of times formatted o Tape name ═══ 6.4. Progress Window ═══ Status of the current operation is shown. This window may be displayed at any time during an operation; closing this window will have no effect on the current operation. ═══ 6.5. Password ═══ If the tape volume that you are trying to access is password protected, you must enter the correct password before the volume can be read. ═══ 6.6. Quick Erase Tape ═══ This option will delete the volume table from an already formatted tape, so that it may be re-used. Warning: All backups on the tape will be erased. ═══ 6.7. Restore Drive Selection ═══ Select the drive to which files will be restored. See The Restore Process for more information. ═══ 6.8. Verify Drive Selection ═══ Select the drive for which files will be verified. See The Verify Process for more information. ═══ 6.9. Results of Verify ═══ A summary of the verification process is given, which allows you to quickly determine the outcome of the verification. See The Verify Process for more information. ═══ 6.10. Volume Name and Password ═══ This dialog allows you to enter a volume name for the volume to be backed up. The password field is optional, no password will be assigned to the volume if the password field is left blank. CAUTION: If a volume is password protected, that volume cannot be accessed (restored or verified) without the correct password. ═══ 6.11. Select Volume for Restore ═══ This dialog displays all volumes on a tape, along with information about their size, compression, and date. Select the volume to be verified. See The Restore Process for more information. ═══ 6.12. Select Volume for Verify ═══ This dialog displays all volumes on a tape, along with information about their size, compression, and date. Select the volume to be verified. See The Verify Process for more information. ═══ 7. Menu Options ═══ This section describes the function of specific menu items: o Menu Options for Backup o Menu Options for Restore o Menu Options for Verify o The Options Menu ═══ 7.1. Menu Options for Backup ═══ This selction describes the main menu options for backup. o Select Files for Backup o Start Backup o Cancel Backup ═══ 7.1.1. Select Files for Backup ═══ Starts the backup process by reading the directory structure of the drive you select. Files may be selected after the directory structure is read. See The Backup Process for more information. ═══ 7.1.2. Start Backup ═══ Starts transferring previously selected files from the fixed drive to the backup media. See The Backup Process for more information. ═══ 7.1.3. Cancel Backup ═══ Aborts the backup operation. If files were being selected, the file selection process is canceled. If files were being transferred to tape, the operation is canceled, and you are returned to the file selection stage. See The Backup Process for more information. ═══ 7.2. Menu Options for Restore ═══ This selction describes the main menu options for restore: o Select Files for Restore o Start Restore o Cancel Restore ═══ 7.2.1. Select Files for Restore ═══ Starts The Restore Process by reading the volume information from the backup media. A list of backup volumes will be displayed for you to choose from. Files may be selected after the directory structure is read. See The Restore Process for more information. ═══ 7.2.2. Start Restore ═══ Starts transferring previously selected files from the backup media to the fixed drive. See The Backup Process for more information. ═══ 7.2.3. Cancel Restore ═══ Aborts the restore operation. See The Restore Process for more information. ═══ 7.3. Menu Options for Verify ═══ This selction describes the main menu options for verify: o Select Files for Verify o Start Verify o Cancel Verify ═══ 7.3.1. Select Files for Verify ═══ Starts The Verify Process by reading the volume information from the backup media. A list of backup volumes will be displayed for you to choose from. Files to verify may be selected after the directory structure is read. See The Verify Process for more information. ═══ 7.3.2. Start Verify ═══ Starts comparing previously selected files from the backup media with those on a fixed drive. See The Verify Process for more information. ═══ 7.3.3. Cancel Verify ═══ Aborts the verify operation. See The Verify Process for more information. ═══ 7.4. The Options Menu ═══ This section describes the features in the options menu: o Progress Window o Message Log o Format Tape o Quick Erase Tape o Retension tape o Return Tape Information ═══ 7.4.1. Progress Window ═══ Status of the current operation is shown. This window may be displayed at any time during an operation; closing this window will have no effect on the current operation. ═══ 7.4.2. Message Log ═══ Each file that is processed is listed along with a message indicating success or failure. During a format operation, bad sectors are listed in the message log. During Verify, messages are color coded to assist you in detecting errors. See Interpreting the Verify Results for more information. Note: All messages are saved to the ASCII text file BACKMAST.LOG, in the working directory of BackMaster. This file will grow in size as tape operations are performed. You may wish to review this file periodically, deleting sections that you do not want. ═══ 7.4.3. Format Tape Utility ═══ This option allows you to format a new tape. Tapes may be formatted in both QIC 40 or QIC 80. See Media Format for more information. ═══ 7.4.4. Quick Erase Tape ═══ This option will delete the volume table from an already formatted tape, so that it may be re-used. Warning: All backups on a tape will be erased. ═══ 7.4.5. Retension Tape ═══ This option sends the tape drive a command to retension the tape cartridge. The operation takes about 1 minute on most tape drives. ═══ 7.4.6. Return Tape Information ═══ This option will return the following information from the current tape: o Bytes used o Bytes free o Compressed bytes free (an approximation) o Date of format o Date of last write o Manufacturer identification o Number of times formatted o Tape name ═══ 8. The Backup Process ═══ BackMaster makes your backup, restore, and verify tasks simple. See the section on Backing Up Files. ═══ 8.1. Backing Up Files ═══ The following steps will guide you through The Backup Process: 1. Double-click the BackMaster The Main Selection Window will appear. 2. Make sure that the tape is NOT write protected by sliding the write protect tab on the tape to the "Record" position. Insert your backup tape and verify that it is ready to receive your new backup data with the Return Tape Information option in the Utilities menu (the Utilities menu is under Options). 3. Under the Backup menu, click on Select files. 4. If your system has more than one fixed drive, a drive selection box will appear. Select the drive from which files will be backed up. Note: Only one source drive may be selected at a time. 5. You will be prompted for the name of a backup volume and an optional password. Remember that a password protected volume cannot be restored if the password is lost. 6. The directory tree for that drive will appear in the main BackMaster window. Select files to be backed up as described later under Selecting Files. 7. Make sure the tape is in the drive. If more than one tape is necessary, BackMaster will prompt for additional tapes as needed. Note: Be sure that you have enough formatted tapes available since tapes cannot be formatted during a backup. 8. After selecting files, click on the Start Backup menu option under the Backup menu. ═══ 8.2. Selecting Files to Back Up ═══ If you have ever used the OS/2 drive folder or have manipulated files under the OS/2 Presentation Manager, you already know how to select files in BackMaster. BackMaster provides a simple, easy-to-use interface that takes all the work out of selecting files. Just point and click on a file and it is selected; selecting an entire drive is as easy as selecting a single file. o Expanding and Collapsing Directory Tree Branches o Subdirectory Inclusion o Menu Options o File Filters and Incremental Backup ═══ 8.2.1. Expanding and Collapsing Directory Tree Branches ═══ Each folder containing subdirectories is noted on the directory tree display by an expand [+] mark to the left of the folder. To expand the subdirectory branches, simply click the [+] mark. This process may be repeated for as many subdirectory branches that exist. To collapse these branches, simply click on the collapse [-] mark that now replaces the expand [+] mark in the directory tree display. ═══ 8.2.2. Subdirectory Inclusion ═══ When a folder is fully selected (indicated by a solid red check mark), all of its subfolders are selected. To select an entire drive, fully select the root folder. ═══ 8.2.3. Menu Options ═══ There are two menus of which you should be aware when selecting files. The first menu is the Tree menu on the directory tree window. The second is the popup menu which is accessed by clicking on a folder with the right mouse button. Both the Tree menu and the popup menu have several useful options which are described below. There are keyboard equivalents for most of the options described. Refer to the Navigating BackMaster section for a complete list. o Select Folder enables you to select all files in the currently highlighted folder. o Deselect Folder deselects the currently highlighted folder. o Expand Branch expands one sublevel of the highlighted folder. o Expand All expands the entire directory tree. o Collapse Branch collapses one sublevel of the currently highlighted folder. o Collapse All collapses the entire directory tree. These basic functions are duplicated when you click on a folder with the right mouse button to display the popup menu. Note: The file filters are unique to that folder and its subfolders. When the popup menu is displayed, the default menu item is either Select Folder or Deselect Folder. The default item is determined by the file selection status of the folder for which the popup menu is displayed. If the folder is fully selected, the Deselect Folder menu item is the default; otherwise, the Select Folder menu item is the default. Since the mouse is moved to a position directly over the default menu item, you can effectively toggle the selection status of a folder by double-clicking with the right mouse button. When a file folder is double clicked with the left mouse button, a file list window of that folder appears. From this file list window, you can then select or deselect files by clicking them with the left mouse button. Contained within the file list window is a Folder menu allowing the following choices of how the file list window should appear: o Details View offers a comprehensive list of files and attributes. o Icon View displays all files in the folder as icons. o Text View lists files by name only. As files are selected for backup, check mark indicators appear on the file folders in the directory tree. If all files contained in a folder are selected, a solid red check mark appears. If specific files within a folder are selected, a partial check mark appears. If no files within a folder are selected, no mark will appear. ═══ 8.3. File Filters and Incremental Backup ═══ Use our selective file filter or incremental backup features to select only the files you want. Both can be applied to an entire drive or specific folders. The Global File Filters Dialog enables you to provide BackMaster with a list of wildcards and a date filter applicable to the entire backup set. Wildcards may include the "*" and "?" characters, but a path cannot be specified. The Incremental check box automatically selects files that have not been backed up. Any file that has changed since the last backup will be included in the backup set. After a successful backup, each file backed up will have its archive attribute cleared to indicate that it was backed up. ═══ 9. The Restore Process ═══ You may use BackMaster to restore backed up data from tape, restore an entire volume, or restore specific files. The file selection process for Restore is identical to Backup. o Restoring withBackMaster describes how to use BackMaster to recover an entire drive or specific files. You will need to be able to boot OS/2 in order to use this procedure. o Text Based Restore Utility describes how to use BackMaster's minimal installation restore routine, BMREST, to restore to a system that does not have the Presentation Manager (PM) version of BackMaster installed. BMREST is the utility to use if you are unable to boot OS/2 from a fixed disk. ═══ 9.1. Restoring With BackMaster ═══ The following steps will guide you through The Restore Process: 1. Double-click the BackMaster 2. Insert the tape containing the files to be restored. 3. Under the Restore menu, click on Select Files. 4. If your system has more that one fixed drive, a drive selection box will appear. Select the drive to which files will be restored. 5. A list of tape volumes will be displayed. Choose the tape volume to be restored from the list and click on the Select button. Note: If the tape volume is password protected, you will be prompted for the password, which you must enter correctly before the tape volume can be restored. 6. Select all files for this restore procedure using the technique described in Selecting Files for Backup. 7. After selecting files, click on the Start Restore menu option under the Restore menu. 8. The restore will now start. If the volume to be restored spans multiple tapes, BackMaster will prompt for additional tapes as needed. Note: When restoring multiple drives, you must restore each drive individually. ═══ 9.2. Text Based Restore Utility ═══ A text based restore utility is included on the distribution diskette. This will enable you to perform a restore procedure without actually installing all of OS/2 and the Presentation Manager version of BackMaster. See the following section for instructions on creating the two Recovery Diskettes. o Creating Recovery Diskettes o Using the Recovery Diskettes o Using the Text Based Restore Utility ═══ 9.3. Creating Recovery Diskettes ═══ To run BMREST from floppy, it will be necessary to prepare two diskettes. The first must be a bootable OS/2 diskette. The first diskette should be labeled "#1 Bootable". This should NOT be the original OS/2 installation diskette but a newly created bootable diskette. There are shareware utilities such as SE20BOOT that will automate this process. SE20BOOT is available for download on the MSR Development BBS. After the #1 Bootable diskette is prepared, copy FTDVR.SYS (found on the BackMaster installation diskette) to the root directory of the #1 Bootable diskette. It may be necessary to delete one or more of the .COM files from the OS2 directory of the #1 Bootable diskette in order to make room for the FTDVR.SYS file. You may delete any of the .COM files on the #1 Bootable diskette except COMMAND.COM. Modify the CONFIG.SYS file on the diskette by adding the following line: DEVICE=A:\FTDVR.SYS The second recovery diskette that you will create is the utility diskette. The second diskette should be labeled #2 Utility. It will contain utility programs to assist in fixed drive preparation and file recovery. Format a diskette using the OS/2 (or DOS) FORMAT command. The following files will need to be copied to the #2 Utility diskette: o FDISK.COM o CHKDSK.COM o FORMAT.COM o UHPFS.DLL o BMCOMPR.DLL o BMREST.EXE The .COM files may be found on the OS/2 boot drive in the \OS2 directory. UHPFS.DLL is in the \OS2\DLL subdirectory. If necessary, these files may also be copied from the original OS/2 installation diskettes. BMCOMPR.DLL and BMREST.EXE will be in the directory where BackMaster was installed or on the BackMaster installation diskette. Note: DO NOT modify the original OS/2 installation diskettes. ═══ 9.4. Using the Recovery Diskettes ═══ This section assumes you have created recovery diskettes. If you have not yet created recovery diskettes refer to the section Creating Recovery Diskettes. The text based restore utility (BMREST) can be used to restore files from a previous backup of a fixed drive. BMREST is useful in recovering from a drive crash, accidental deletion of system files, etc. It will not be necessary to install OS/2 first or use any of the OS/2 installation diskettes. No special fixed drive preparation is necessary prior to using the Recovery Diskettes. Boot the system using the #1 Bootable diskette. A full-screen OS/2 command prompt will appear after the system boots. Then insert the #2 Utility diskette. In order for BMREST to restore files to a fixed disk drive, the drive must first be formatted. If the drive is not already formatted, use FDISK and FORMAT to partition and format the fixed disk. It is always a good practice to run CHKDSK /F:2 on the disk to which files will be restored. Note: Detailed instructions for using these programs are available in your OS/2 documentation. Run BMREST to restore files to the fixed drive: [ A:\ ] BMREST (Enter) BMREST allows a selective restore, but make sure that all OS/2 files in the root directory, OS2 directory, and Desktop directory are restored. (If in doubt, restore the file.) After BMREST has completed, remove the #2 Utility diskette and reboot the system. Your system should now be successfully recovered. Important Notes: o It is important to use a complete backup for the recovery process. This insures that important OS/2 files are not missing. o A backup of the boot drive must be restored to the same drive letter. If a backup of boot drive C: is restored to drive D:, the system will not boot correctly. o In the case of changing file systems (ex: restoring backup of a FAT drive to a HPFS drive), it will be necessary to copy the correct version of OS2BOOT to the root directory of the boot drive. There are two separate versions of this file, a FAT version and an HPFS version. The system will not boot correctly if the appropriate OS2BOOT file is not installed. Switching file systems is not recommended. o The desktops for HPFS and FAT file systems may not be compatible. When file systems are changed, the desktop may be lost. ═══ 9.5. Using the Text Based Restore Utility ═══ To use the text based restore utility, first make sure you have read the section Using the Recovery Diskettes. Boot OS/2 from the #1 Bootable diskette, prepare the target drive to receive files, and run BMREST.EXE from the system prompt: [ A:\ ] BMREST (Enter) The first screen of BMREST is the configuration screen. From this screen, you will provide BMREST with information about the source tape drive, the destination disk and the overwrite options. The keys needed to navigate this screen are: Tab To switch between windows Up/Down arrows To select options within a window Return To accept all options and continue F3 To cancel and quit To select the fixed disk that will receive the restored files, use the tab and arrow keys. The tab and arrow keys are also used to select the overwrite options (see the Configuration section) for options and types of tape drives. Press Return to continue. BMREST will read the tape header and prompt you with a list of available volumes on the tape. With the arrow keys, select the desired volume and press Return. The directory tree display will show the available directories. If a directory has a [+] indicator, it may be expanded to show subdirectories. Selected directories are indicated by a partial or full check mark as described in the section: Selecting Files for Backup. The keys needed to navigate this screen are: Up/Down arrows Move cursor among directories Left arrow Collapse tree one branch Right arrow Expand tree one branch Return Select detailed view of file listing in highlighted directory Space Bar Toggle file selector on/off F10 Start restore procedure F3 Cancel restore Using the keys described above, select all directories and/or files for the restore operation and press F10 to start the restore procedure. After the restore is complete, press F3 to exit the program. ═══ 10. The Verify Process ═══ Verify allows you to compare files on a fixed disk with files stored on tape. Verify is useful after a backup to make certain that all files were backed up correctly. Date and time, size, and data will be compared for each file selected. The file selection process for verify is identical to backup and restore. Note: This version of BackMaster does not verify extended attributes. o Verifying With BackMaster o Interpreting the Verify Results ═══ 10.1. Verifying With BackMaster ═══ The following steps will guide you through the verify process: 1. Double-click the BackMaster icon in the Workplace Shell window. 2. Insert the tape containing the files to be verified. 3. Under the Verify menu, click on Select Files. 4. If your system has more that one fixed drive, a drive selection box will appear. Select the drive which contains the files to be verified. 5. A list of tape volumes will be displayed. Choose the tape volume to be compared against the drive selected in step 4 and click on the Select button. Note: If the tape volume is password protected, you will be prompted for the password, which you must enter correctly before the tape volume can be accessed. 6. Select all files for this verify procedure using the technique described in Selecting Files for Backup. 7. After selecting files, click on the Start Verify menu option under the Verify menu. 8. The verify process will now start. If the volume to be verified spans multiple tapes, BackMaster will prompt for additional tapes as needed. Note: When verifying multiple drives, you must verify each drive individually. ═══ 10.2. Interpreting the Verify Results ═══ After Verify has completed, you will see a dialog box with the following information: o Number of files compared. o Number of files that failed to compare (different dates and times or data). o Number of files with different dates and times. o Number of files with different data. You will be able to quickly see the overall success of the verification process. If the number of files that failed to compare is 0, you have an accurate, up-to-date backup of the verified files on the fixed disk. If not, you will be able to use the Message Log option to see which files are different. The Message Log contains the results for each file verified. For each file, the date, time, and size information that did not compare correctly is listed. To assist you in finding the files that did not verify correctly, messages are color coded. The following color scheme is used: Black (or normal text color) File compared fully (dates, times, and data compared fully). Red Data failed to compare (dates and times may or may not have compared correctly) . Blue Dates and times were different (but data compared fully). ═══ 11. BackMaster Technical Support ═══ MSR Development provides technical assistance to the registered users of BackMaster. Before calling, please have the following information available: o Version of OS/2 o Any OS/2 Corrective Service Distributions installed (name and date) o Type of network software (if any) o Version of BackMaster o Type of file system o Type of tape drive o General system information: CPU Type, installed RAM, type of disk drive, controller, and type of video board. o Any OS/2 error messages o Any BackMaster error messages It would be very helpful if you are able to tell us how to reproduce the problem. The more information we have, the faster we will be able to resolve your problem. ═══ 11.1. MSR Development BBS ═══ We also maintain a BBS that features our latest product demos, discussion groups, and OS/2 shareware. Technical support messages may be handled through our BBS. 409 / 560-5970 Modem settings are N (parity), 8 (data bits), 1 (stop bit). ═══ 11.2. Our Address ═══ MSR Development P.O. Box 632070 Nacogdoches, TX 75963 Voice (409) 564-1862 FAX (409) 560-5868 BBS (409) 560-5970 ═══ 12. Technical Information ═══ BackMaster README File. October 7, 1993. This file contains information about specific problems you may encounter or specific system configurations. Adaptec controllers: If you have an Adaptec Busmaster controller, the following CONFIG.SYS setting is suggested: BASEDEV=AHA154X.ADD /V /A:0 /BON:4 /A:0 /BOFF:12 /V displays messages during bootup. /A:0 specifies the first of four possible adapters, and is necessary even if only one adapter is installed. /BON:4 sets the bus on time to 4 microseconds. /BOFF:12 sets the bus off time to 12 microseconds. Most of this information may be found in the Command Reference under BASEDEV. The above BASEDEV setting gives the floppy controller enough time on the bus to transfer enough data (by DMA) to keep the tape moving. Special thanks to Beta Tester Jay Vanderbilt for this information. Bus timing: BackMaster may not work correctly if your system bus timing is set higher than 8 MHZ. Tape drives are very sensitive to hardware timing and an abnormal bus speed may result in operational problems or errors reported by BackMaster. FTDVR.SYS device driver conflicts: The BackMaster device driver, FTDVR.SYS, has conflicts with the Multimedia Presentation Manager (MMPM) drivers and some cdrom device drivers. The driver conflicts may cause an "Unable to open driver" error message or an OS/2 TRAP 000D. To avoid the driver conflicts, make sure that FTDVR.SYS is loaded in CONFIG.SYS after the cdrom drivers, but before the MMPM drivers. Note: We recommend locating FTDVR.SYS immediately following the IFS= statement (if present) in CONFIG.SYS. However, some drivers (such as cdrom drivers) may have to be loaded before our driver. Some experimentation on your part may be required to find the optimal location for FTDVR.SYS. The BackMaster installation program, BMINST, will place the FTDVR.SYS in the correct location in CONFIG.SYS for most machines. The driver conflicts are mentioned here for the case of a manual installation or a driver conflict with specific systems. Low memory: BackMaster may not work correctly on machines with less than 8 MB of memory. Machines with 8 MB of memory that have network software loaded may also fall into this category. In the case of a low memory machine, BackMaster will report the error: "Unable to load device driver". Note: This problem may be resolved in future versions of BackMaster or OS/2. Older tape drives (Hard Select): The list of tape drives in the "Configuration Options" dialog refer to Soft Select tape drives (most of the newer tape drives are Soft Select), and will not correctly select the older Hard Select type of tape drive. If you have a Hard Select tape drive, select the "Generic QIC 40/80" tape drive from the "Configuration Options" list. Refer to the documentation that came with your tape drive to determine which type of tape drive (Hard Select or Soft Select) you have. In general, Hard Select drives may have jumpers to select the drive (A or B) and will only function as the A or B device, but not as a third floppy device. PS/2 support: IBM PS/2 systems are not currently supported under version 1.0 of BackMaster. PS/2 support will be added in the next release of BackMaster. Stacker: If FTDVR.SYS resides on a stacked volume, the DEVICE=FTDVR.SYS statement should be placed after the stacker device drivers. Time critical: During normal tape drive operations, BackMaster must respond to the tape drive signals within a certain amount of time, or the tape drive may start to behave unpredictably, causing BackMaster to abort the current tape operation. Active DOS and Windows sessions may deny BackMaster the CPU time needed to respond quickly to tape drive signals. If BackMaster aborts in the middle of a tape operation, make sure that the "Time Critical" check box in the "Configuration Options" dialog is checked before retrying the tape operation. Time critical will ensure that BackMaster is given enough CPU time to respond quickly to the tape drive requests. Version of OS/2: BackMaster is designed for OS/2 versions 2.1 and above. It may be used with OS/2 2.0, but unexpected crashes may occur, especially during the file selection process. If you must use BackMaster with OS/2 2.0, we suggest that you avoid extensive opening and closing of directory folders during the file selection process. Write errors: Write errors during a backup are fatal. If BackMaster detects a write error, it will report the error and abort the backup. It will be necessary to reformat the tape before making further backups, since version 1.0 of BackMaster will not update the bad sector map if bad sectors are found during a backup. Future versions of BackMaster will update the bad sector map during backup.