Contacting 3ware Technical Support

3DM Documentation: http://www.3ware.com/support/userdocs.asp
3ware Service & Support Website:  http://www.3ware.com  

 

It's easy to contact us. 3ware provides Technical Support via the web and the telephone, making it easy to reach us whatever your need.

 

The basics:

Staff is available to respond to Web Support requests during our principal hours of operation are Monday thru Friday, 8:00am to 5:00pm, Pacific Time (excluding US holidays)

Telephone: 1 (877) 88-3ware (1 (877) 883-9273), toll free, or 1 (650) 237-0312 Monday thru Friday, 8:00am to 5:00pm, Pacific Time (excluding US holidays).

European Toll Free Hotline: 00 800 39273000,

direct: +49-89-800777-14 Monday thru Friday, 8:00 to 17:00, German Time

 

What to expect:

There is no charge for Technical Support.

We will need to know the serial number of your board.

Any other information you can provide us about the hardware configuration of your system will expedite the Technical Support process.

If we cannot take your call immediately, please leave a message. We will respond to your message within one hour of the time you leave it, provided it is left before 4:00 p.m. Pacific Time.

Messages left after 4:00 p.m. or outside our principal hours of operation will be addressed the next business day.