When I launch Internet Explorer, the installer runs and installs Internet Explorer after I
had already installed it.
- This is normal functionality for the Self-Healing feature in Internet Explorer. When Internet
Explorer first launches and checks for the presence of the correct versions of certain libraries,
there are two possible scenarios: the silent installer has not run yet or necessary system files
are missing. In either case, the silent installer is executed, and then Internet Explorer is able
to launch. The latter of the two cases is called Self-Healing because the application fixes any
inflicted damage without any interaction needed on your part.
When I try to visit a site the following message is displayed: "The specified server could not be found."
- The address you typed may be incorrect. Check the address to make sure you have entered it
correctly.
- Make sure that your Proxy settings are correct.
- If you still cannot see the site, then the site you are trying to reach may no longer exist or
may have been moved. Try using a search page to search for the company or information.
When I try to connect to the Internet, the following message is displayed: 'The attempt to load
"http://www.msn.com" failed.' (This URL will vary depending on what site you are trying to reach).
- The address you typed may be incorrect. Check the address to make sure you have entered it correctly.
- Make sure that you are using the right protocol for the site you are trying to visit. For example, if the site your are trying to visit is an FTP site, then the address you type needs to start with "ftp://".
- The site you are trying to visit may be busy or temporarily off line. Try again later.
- The page might have been moved. Try visiting the site at a top level, for example, "http://www.sample.com," and then look for links that lead to the page you are looking for.
If these steps don't work, try connecting to the Internet using another application, such as Outlook Express.
If you can connect using an application other than Internet Explorer:
If you cannot connect to the Internet using any application:
- Make sure that your modem is correctly connected to your computer and the phone jack. For more information,
see the documentation that came with your computer.
- Make sure that your MacTCP (TCP/IP for Open Transport users) settings are correct. To do this, on the Apple menu, point to Control Panels and then select MacTCP (TCP/IP). Your Internet service provider will give you the information.
- Make sure that your PPP settings are correct. To do this, on the Apple menu, point to Control Panels and then select ConfigPPP. Your Internet service provider will give you this information.
The images on the Web page are not displaying
- Make sure that images are turned on.
- If you see an icon that is a page with a red circle and white X, the graphic that is supposed to appear in that area could not be found on the server.
Animated images are not animating
A blank page is displayed or the page does not look right.
The View Source command doesn't display the source of a file contained in a frame.
Files contained in a frame can't be printed.
- Make sure you click the frame before clicking Print from the File menu.
- See Printing a Web pagefor more information about printing.
Images contained on a page don't print.
- Make sure you select the Print Images check box from the Print Preview dialog box. Click Print Preview from the File menu.
- See Previewing a printed Web page for more information about printing features.
I know the page I'm viewing has sounds, but I can't hear any.
- Make sure the sounds are turned on.
- Make sure that your computer's volume is turned up.
- Make sure that you have the Quicktime Musical Instruments extension installed on your computer.
It should be in the Extensions folder in your System folder.
If you do not, visit http://www.apple.com/quicktime/ for more information and to download a copy.
I know the page I'm viewing has video, but I can't see any.
The video plays, but the quality is poor.
- Try increasing the number of colors your monitor shows. On the Apple menu, point to Control Panels, and then select Monitors (System 7.5 users select Sounds and Displays).
I downloaded a file, but I can't find it on my computer.
- Click Download Manager from the File menu and make sure that the download was completed successfully. You can double-click the file in Download Manager to get more information on the location of the downloaded file.
- Try downloading the file again. Point to the link, hold down the mouse button, and then select Download Link to Disk. In the dialog box, select a location that will be easy for you to find.
I downloaded a file with the extension .hqx and when I click on it, nothing happens.
- The abbreviation .hqx is used for files that have been compressed by using a process called Bin-Hex. In order to decompress these files, you need an application that can unencode hqx files such as StuffIt Expander.
I want to download a graphic, image, sound, or video to my computer, but when I click on it, it plays instead.
- To download a file to your computer, point to the link, press and hold down the mouse button, and then select Download Link to Disk.
When I enter a page, the following message is displayed: "You do not have the plug-in needed to view "application" type of information on this page."
- Click the View Plug-in Directory to download the missing plug-in.
I have the plug-in I need, but it is not working correctly.
- Make sure that you have set aside enough memory for plug-ins to work. To allocate more memory, quit Microsoft Internet Explorer if it is running. Click the Internet Explorer icon on the desktop to select it, and then on the File menu, click Get Info. Try increasing the Preferred Size to 8000K.
- Make sure that you are using the most recent copy of the plug-in. To find plug-ins on the Internet, make sure you are connected to the Internet, click the Go menu, and then click Search the Internet. Type "plug-in" or the name of the plug-in into one of the search fields and then click Search. The new plug-in will not take affect until you quit and relaunch Internet Explorer.
- Make sure that the plug-in is setup correctly. See the documentation that came with the plug-in for more information.
Internet Explorer support for QuickTime, QuickTime VR, and QuickDraw 3D opens
the World Wide Web to exciting new digital video formats and
three-dimensional sites and elements that are based on Virtual Reality Markup Language (VRML).
To view digital video formats, you need to install QuickTime version 2.5 or later
from
http://www.apple.com/quicktime/.
QuickDraw 3D is required to view Virtual Reality Markup Language.
Attention QuickTime 3.0 users: Internet Explorer version 4.5 ships with QuickTime
plug-in version 1.1.1, which is compatible with QuickTime version 3.0 and earlier.
Although compatible, the added functionality of QuickTime 3.0, such as quick-start, is not
available using the Internet Explorer plug-in version. Install QuickTime plug-in version 2.0
or later into the Internet Explorer plug-ins folder to access additional features. The plug-in may
already be on your system in a different plug-ins folder if you previously upgraded to version 3.0.
A simple way to find out is to open the hard drive, press
![[Command]](./Images/command.gif)
-F, and search for
QuickTime plugin on your hard drive. If a later version is located, copy it
to the Internet Explorer 4.5 Plug-ins folder.
![[QuickTime logo]](./Images/qtvr.gif)
QuickTime,
QuickTime VR, QuickDraw 3D, and the QuickTime logo are all trademarks of Apple®
Computer Inc.
Microsoft offers technical support and services ranging from self-help tools to direct assistance with a Microsoft technical engineer. For more information on options in your area, read about Technical Support.
For troubleshooting tips, please read the documents in the Technical Support folder located in the Help folder.
To report problems or make suggestions, send mail to iemacbug@microsoft.com.
Include:
System configuration information (on the Apple menu, click About Internet Explorer, and then click Support).
- Version of Internet Explorer
- Version of operating system
- Type of Macintosh
- Type of connection to the Internet
Steps that lead to the problem. For example:
- Start Microsoft Internet Explorer.
- On the File menu, click Open.
- Click the Cancel button.
- Result: Nothing happens.
Any other information that will help us reproduce the problem successfully.
Although you will not receive a response via e-mail, all reports will be read and evaluated by a Quality Assurance Engineer. Thanks for your help.