Reverse Lookup (Augmented Caller ID)
The Caller ID service provided by cell phone carriers often includes just the callers number, but
not the callers name. If a matching entry is found in your Address Book, Phone Amego will use
this to display the callers name and image (if any). If no Address Book entry is found, the
identifying information received by your phone will be used. If no name is received, Phone
Amego can attempt a reverse lookup using a service selected under the Caller ID tab for 10-digit
US phone numbers.
If you receive a call from an unknown number that happens to be a conventional landline,
Phone Amego can help you find the corresponding caller using reverse lookup. There are three
ways to search: (1) Select Web Lookup from the action menu of the call status window; (2) click
on the Contact Card icon if no previous card was found; and (3) Open the Phone Amego window,
enter or select a number, and press Find. If a match is found, you can get more information by
clicking on the Contact Card icon.
Reverse Lookup is helpful when you have a phone number you copied from somewhere and
want to confirm who it is before calling. Cell phone carriers do not freely publish subscriber
numbers (which is a good thing), and many people choose to keep their number unlisted, so
reverse lookup will not always succeed. It's like an Internet "White Pages". If you get an
unexpected call from a neighbor or one of your child's classmates, it may find them including
their street address with optional map and driving directions.
The Reverse Lookup result is indicated by an image in the call status window.
If your outbound caller ID does not include your name when using Google Voice for example,
you can add your own listing at www.whitepages.com
To use reverse lookup, enable the desired service in the Reverse Lookup box under the Caller ID
tab. Currently, Phone Amego will use the first service selected. You can have Phone Amego do a
reverse lookup when the phone rings (if no Caller ID name is available), or only when requested
by clicking on a Contact Card icon. To checkout these sites directly, click the corresponding label
button.
Phone Amego uses the information from your Lookup Files (if any), a previously stored Contact
Card, your Address Book, or supplied from the telephone company before requesting a reverse
lookup.
For other web based lookup services, you can use the Event URL feature to open the
corresponding search results page in your browser when you click on the Card icon in any Phone
Amego window.