Phone Amego User's Guide

Useful Techniques for Handling Calls

        Introduction Description Configuration Bluetooth Google Voice Landline VoIP Placing a Call Caller ID Lookup Call Records Daylite Integration Helpful Hints Re-opening the Call Status Window Positioning the Call Status Window Useful Techniques for Handling Calls Using Growl Phone Number Formatting Resolving Service Problems Customizing PA Developer Info Spotlight on Innovation Phone Amego Application Frequently Asked Questions (FAQ) Thank You! Reviews & Comments About Us

Taking Notes During A Call

Press the hot key to open a Contact Card (defaults to Command-Shift-N). This will open a card

for the last dialed or answered call (if any). The card will open with the cursor positioned to begin

typing a note. When you are done typing, you can press Enter to save your note and close the

window. This allows you to add notes during a call without needing to remove your hands from

the keyboard. You can also double-click on a Growl notification or click on a card icon in any

Phone Amego window.

Checking Your Calls While You Were Out

If there is a Growl notification on your screen, you can double-click on it to open the

corresponding Contact Card. Otherwise press the hot key to open the Call Log window (defaults

to Command-Shift-L). This will show a list including any recent calls you might have missed.

Click on the Card icon for any call to open the corresponding card. To return a call or get more

information, press the hot key to open the Call window (defaults to Command-Shift-C). From

the Call window, you can show related contacts in your Address Book, related appointments in

your Calendar, or related Email messages in Mail.

Checking Your Calls While You Are Out

If you have an iPhone or iPad, you can receive a push notification each time Phone Amego

detects a call. To do this, enable "Use Growl" in Phone Amego and install Prowl (a Growl client for

iOS) on your iPhone or iPad. Open Growl Preferences on your Mac and configure Prowl under the

"Displays" tab. You can also use iCal logging in Phone Amego and sync calls to your iPhone

calendar using iCloud.

Updating a Contact in your Address Book

Press the hot key to open the Call window (defaults to Command-Shift-C). Press Edit Contact

to open the corresponding contact in your Address Book for editing (creating a new one if

needed).

Finding Related Contacts

Press the hot key to open the Call window (defaults to Command-Shift-C). Press Show Related

Contacts to search for related contacts (defaults to Address Book). To use Google Contacts

instead of Address Book, specify an Event URL to open Google Contacts as shown. The same

technique can be used with Salesforce and other web applications.

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