I get a message when I click Archived Folders in the Folder List.
Your archive file may have been moved, renamed, or deleted.
I don't see Archive Folders in the Folder List.
The setting to display Archive Folders may have been turned off. However, you can turn it back on.
The folder won't display in the Folder List until the next time AutoArchive runs.
I turned on AutoArchive, and nothing is being archive or deleted.
You may have turned it on for an individual folder but turned off the global AutoArchive setting. To turn on the global setting, on the Tools menu, click Options, click the Other tab, and then click AutoArchive. Make sure the Run AutoArchive every x days check box is selected and that you have specified the number of days.
Microsoft Word documents and other Microsoft Office file types aren't being archived or deleted.
Microsoft Outlook can only archive files when they are stored in Outlook folders, not in file folders on your hard disk. If the files are attached to an e-mail message or other Outlook item, Outlook will archive the files.
If the Run AutoArchive every x days check box is not available in the AutoArchive dialog box, the system administrator may have disabled it so that retention policies can be enforced.
I can't select multiple folders to archive.
When AutoArchive is on, the default settings apply to all folders. You can specify different archive settings for each folder individually.
An empty folder remains after I archived items from it.
When you archive, the original items are moved to the archive file, but the original folders are left in place even if they are empty. To remove the empty folder, right-click the folder, and then click Delete folder name on the shortcut menu.
I get a file size limitation message when I try to archive items.
One of the following conditions may apply:
Some items aren't archiving as I expected.
When you archive items in a Calendar folder, recurring items are not archived if any occurrences are scheduled after the archive date. Old occurrences of a recurring item in a Calendar folder are needed to keep track of future occurrences.
When you select a folder to AutoArchive, if the folder contains items that you have modified, the items are archived according to the dates on which they were modified, not according to the date the items were created.
Moving an item using Outlook Web Access or while online with Microsoft Exchange Server changes the modification date. The modification date for items moved between folders when offline or using Cached Exchange Mode is not changed.
If you do not share messages and items with people who use Microsoft Outlook on computers that run in other languages, you can run Outlook in either Unicode or non-Unicode mode for an e-mail account on Microsoft Exchange Server. A disadvantage of running in non-Unicode mode is that the Offline Folder file (.ost) used for the profile will be created in the format that does not offer greater storage capacity for items and folders. Therefore, if the size limit of the Offline Folder file is a concern for you, then you should run Outlook in Unicode mode. To switch to Unicode mode, contact your administrator.
If you work in a multinational organization or share messages and items with people who use Outlook on systems that run in other languages, Outlook should run in Unicode mode using an Exchange server e-mail account. This will also ensure that Unicode-capable .pst files that have the capability to store multilingual Unicode data are used for the profile. To switch to Unicode mode, contact your administrator.
When Outlook runs in non-Unicode mode on the Exchange server, the code page-based system is used for character mapping. In a code page-based system, a character entered in one language may not map to the same character in another language; therefore, if Outlook runs in non-Unicode mode on the Exchange server, you are likely to see incorrect characters, including question marks. Additional information on scripts and code pages is available in Outlook Help.
For example, consider two people
Note The format of the body of Outlook items has been Unicode since Outlook 2000, and the body can be read irrespective of the language in which the item was created. However, Outlook data