We at Wadsworth Publishing / Thomson Learning have worked hard to make this Everyday Connections tool informative and enjoyable for you. If your computer system meets the minimum requirements for running the product yet you are experiencing technical problems, please contact our technology support group. You can e-mail us at support@kdc.com, call us at 800-423-0563, or fax us at 606-647-5045.
Table of Contents for This Page
The Netscape Browser Is Recommended
Everyday Connections is a product that runs within a web browser. Thus, a web browser must be present on your computer. Although either the Netscape Navigator/Communicator 4.x or higher web browser or the Internet Explorer 4.x or higher web browser is an acceptable browser with which to run Everyday Connections, the Netscape Navigator/Communicator browser is recommended. The primary reason for this recommendation is that the Netscape browser significantly reduces the time you will wait for each of the Everyday Connections conversations to load.
If you do not have a 4.x or higher version of the Netscape browser on your computer system and you would like to use Netscape to run Everyday Connections:
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Windows 98 and later users can re-run the Everyday Connections installer (by re-running the setup.exe file on the Everyday Connections CD-ROM) and in doing so should choose the Communicator 4.77 option from the "Installation Options" dialog box.
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Windows 95 users can use their internet connection to go to Netscape's download page and download a Netscape browser installer. Because the Communicator 4.77 browser causes the Everyday Connections movies to run slowly on some Windows 95 systems, it would be safest for Windows 95 users to download from Netscape the Navigator 4.08 browser installer. To do so, click here.
Resolving a QuickTime Plug-In Error Message
Some users of the early 4.x browsers (such as Netscape 4.06) are running into the following error message when they encounter an animation or movie in Everyday Connections: "The Plug-In could not load Quick Time for Windows. Would you like to get Quick Time for Windows now?"
If you receive this error the solution is to upgrade your browser:
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Windows 98 and later users can re-run the Everyday Connections installer (by re-running the setup.exe file on the Everyday Connections CD-ROM) and in doing so should choose the Communicator 4.77 option from the "Installation Options" dialog box.
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Windows 95 users can use their Internet connection to go to Netscape's download page and download a Netscape browser installer. Because the newest Netscape browsers cause the Jaffe Everyday Connections movies to run slowly on some Windows 95 systems, it would be safest for Windows 95 users to download from Netscape the Navigator 4.08 browser installer. To do so, click here.
If You Experience Poor Performance of the In Action! Movies
On some configurations, the movies perform poorly (for instance, the movie action is stop-start jerky or the words being spoken don't match the lip movement of the speaker). If you are experiencing such problems and the box checked below is the "Play movies in the same window as Everyday Connections" box, you can improve the movie performance by changing the selected box below to the "Play movies in the QuickTime Player" box. Once done, re-visit a movie and launch it again.
Note the following if you choose the "Play movies in the QuickTime Player" box above.
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When you click on a movie link in Everyday Connections, the movie will open up in the QuickTime Player, ABOVE the Everyday Connections window. If you then click the mouse back on the Everyday Connections window, that Everyday Connections window will come to the foreground, and the movie (in the QuickTime Player) will disappear behind Everyday Connections . To move the movie (in the QuickTime Player) back to the foreground, click on the QuickTime Player icon on the Windows Task bar or use the keyboard combination Alt-Tab (pressing and holding the Alt key and then pressing and releasing the Tab key).
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If the browser you are using to run Everyday Connections is not set to accept "cookies," the "Play movies in the QuickTime Player" option will not work. If you choose "Play movies in the QuickTime Player" but then don't see the behavior described in the bullet above when you re-visit a movie, you'll need to set your browser to accept cookies (if you want the "Play movies in the QuickTime Player" option to work). Internet Explorer 5.x users should change their cookie acceptance to "Enable" or "Prompt" via Tools / Internet Options / Security Tab / Custom Level Button / Cookies. Internet Explorer 4.x should change their cookie acceptance to "Always accept cookies" or "Prompt before accepting cookies" via Tools / Internet Options / Advanced Tab / Security / Cookies. Netscape users should change their cookie acceptance to "Accept all cookies" via Edit / Preferences / Advanced.
Poor Audio Quality on Windows Me
If you experience poor audio quality while using the Windows Me operating system, you might fix the problem by adjusting your Sounds Control Panel. To do so:
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Choose Start button / Settings / Control Panels / Sounds.
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Click on the Audio tab.
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In the playback section of the Audio tab, click the Advanced button.
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On the Performance tab, set the Sample Rate at its highest level.