We at Wadsworth Publishing / Thomson Learning have worked hard to make this Everyday Connections tool informative and enjoyable for you. If your computer system meets the minimum requirements for running the product yet you are experiencing technical problems, please contact our technology support group. You can e-mail us at support@kdc.com, call us at 800-423-0563, or fax us at 606-647-5045.

Table of Contents for This Page

• The Netscape Browser Is Recommended (immediately below)
• If You Do Not See the Introduction or Welcome! Movies
• If You Experience Poor Performance of the In Action! Movies

The Netscape Browser Is Recommended

Everyday Connections is a product that runs within a web browser. Thus, a web browser must be present on your computer. Although either the Netscape Navigator/Communicator 4.x or higher web browser or the Internet Explorer 4.x or higher web browser is an acceptable browser with which to run Everyday Connections, the Netscape Navigator/Communicator browser is recommended. The primary reason for this recommendation is that the Netscape browser significantly reduces the time you will wait for each of the Everyday Connections conversations to load.

If you do not have a 4.x or higher version of the Netscape browser on your computer system and you would like to use Netscape to run Everyday Connections, re-run the Everyday Connections installer (by re-running the Install Everyday Connections file on the Everyday Connections CD-ROM) and in doing so should choose the Communicator 4.77 option from the "Installation Options" dialog box.

If You Do Not See the Introduction or Welcome! Movies

Some users may not see the introduction movies or the movie on the Welcome! page. These users will see only a large white area in the browser window. This condition is often caused by the browser trying to run in a memory space that is too small. If you see only a large white area on the Welcome! page, please see the Read Me file on the CD.

If You Experience Poor Performance of the In Action! Movies

On some configurations, the movies perform poorly (for instance, the movie action is stop-start jerky or the words being spoken don't match the lip movement of the speaker). If you are experiencing such problems and the box checked below is the "Play movies in the same window as Everyday Connections" box, you can improve the movie performance by changing the selected box below to the "Play movies in the QuickTime Player" box. Once done, re-visit a movie and launch it again.

Note the following if you choose the "Play movies in the QuickTime Player" box above.

• When you click on a movie link in Everyday Connections, the movie will open up in the QuickTime Player, ABOVE the Everyday Connections window. If you then click the mouse back on the Everyday Connections window, that Everyday Connections window will come to the foreground, and the movie (in the QuickTime Player) will disappear behind Everyday Connections. To move the movie (in the QuickTime Player) back to the foreground, select the QuickTime player from the Application menu on the right end of the menu bar.
• If the browser you are using to run Everyday Connections is not set to accept "cookies," the "Play movies in the QuickTime Player" option will not work. If you choose "Play movies in the QuickTime Player" but then don't see the behavior described in the bullet above when you re-visit a movie, you'll need to set your browser to accept cookies (if you want the "Play movies in the QuickTime Player" option to work). Internet Explorer users should change their cookie acceptance to an option other than "Never accept" via Edit / Preferences... / Receiving Files / Cookies. Netscape users should change their cookie acceptance to "Accept all cookies" via Edit / Preferences / Advanced.