The following case is informed by listening problems that have been identified as common among doctors (Crosen, 1997). Ms. Ryder comes in for an appointment with Dr. Zhug to find why she is so tired. As you watch and listen to Ms. Ryder and Dr. Zhug's conversation, identify obstacles to listening and examples of defensive listening.

The full transcript of Ms. Ryder and Dr. Zhug's conversation is included in your textbook.