Amy and Hillary became friends at the beginning of the school year when they were placed on the same hall in a dormitory. Two months ago Hailley started dating Dan. At first, Hailley seemed happy with Dan, but then she started changing, and Amy is concerned. As you watch and listen to Amy and Hailley's conversation, notice verbal and nonverbal communication that suggests dominance and deference and high and low self-concepts.

The full transcript of Amy and Hillary's conversation is included in your textbook.