Support FAQ

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  • Who should read this document?
  • Why do I always get a message that says "No such file or directory" every time I try to download?
  • Where do I report bugs?
  • Are there MAC and Linux versions of BearShare?
  • Why do the QoS bars have different colors and sizes?
  • What is Onflow?
  • How do I uninstall Onflow?
  • Is BearShare SOCKS5 compliant?
  • How do I configure my Firewall to use BearShare?




    Q: Who should read this document?
    A: You should read this if you have a problem downloading, installing, or using the program itself.

    Q: Why do I always get a message that says "No such file or directory" every time I try to download?
    A: Your Temporary directory and/or Downloads directory does not exist. Check the Setup->Downloads page and make sure both directories exist, and are located on the same drive letter. In addition, make sure that your Temporary directory is not in your list of shared directories, or inside any sub-directory of a shared directory.

    Q: Where do I report bugs?
    A: Go to the Help Center to research reported bugs and fixes. If your bug is not there, please go to http://www.bearshare.com/contact.htm to send us an e-mail.

    Q: Are there MAC and Linux versions of BearShare?
    A: Mac and Linux versions of BearShare will ship later this year.

    Q: Why do the QoS bars have different colors and sizes?
    A: A green bar means the host is available, red means the host is unavailable, and hollow means unknown.

    Q: What is Onflow?
    A: Onflow is a plug-in that allows you to view broadcast-quality animated ads.

    Q: How do I uninstall Onflow?
    A: Uninstall it the way you would any program. Go to your Control Panel, then select "Add/Remove Programs". Select Onflow and follow the uninstall instructions.

    VF? Q: Can I use BearShare with SOCKS?
    A: BearShare does not support SOCKS proxy servers or other types of proxy servers.

    VF? Q: How do I configure my firewall to use BearShare?
    A: BearShare uses the default Gnutella port number 6346, unless you've changed it in the Setup. Forward the port to your LAN IP address if you're using NAT, or allow incoming connections on this port if your firewall is blocking it. Some firewalls require RIP to be enabled. Bearshare needs to be told you have a firewall in the setup options.


    Please direct comments, questions, or contributions, via e-mail, to faq@bearshare.com.