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Personal Details |
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Educational Qualifications |
- Bachelor of Science degree in Information Technology and also in Computer Science (from the University of Western Australia). This double major degree was completed by the end of 1992.
- Graduate Diploma in Education (from Edith Cowan University). This degree was completed by the end of 1993.
- Currently studying to become a "Microsoft Certified Systems Engineer" (MCSE), focusing on : Win95, NT Server 4, TCP/IP and SQL Implementation.
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Languages |
Fluent in both :
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- Webmaster skills
- An experienced web site developer/maintainer and information systems professional, with three years experience in the design and creation of pages for the WWW (World Wide Web)
- Advanced services for the web : CGI, forms, animation, imagemaps, security setup using user authentication, frames, and Perl
- Extensive experience in using software for web site development, including web editors and graphics manipulation programs (such as Adobe Photoshop and CorelDraw).
- Programming Languages
- Proficient in the following :
- Perl
- C
- Pascal
- JavaScript
- Visual Basic Script
- Active X
- Visual Basic
- HTML (2+3, Netscape and Microsoft extensions)
- Customer Support Related Skills
- Knowledge of use, and able to provide high quality customer support or training for all the latest internet application programs.
- Extensive experience in all facets of internet related customer support (software, modem, connection and hardware problems)
- Able to provide support and maintain many different operating systems : Windows and Windows95, Macintosh, OS/2, and Unix.
- Knowledge in using Microsoft Office applications and other popular Windows applications
- Experience in writing documentation
- Excellent communications skills and customer support manner
- Able to lead a team of technical support officers
- Sales
- I am experienced in the sales of products such as dial-up accounts, internet software, web affiliates, semi-permanent and permanent connections to corporate customers.
- Able to liaise with corporate clients to maintain a positive ongoing relationship
- Other
- Able to work both independently and as part of a team.
- Excellent logical and analytical skills
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Work Experience |
- October 1996 onwards : Sysygy
I currently work for a company called "Sysygy Computer Networks". My primary role is as a "Technical Systems Consultant", and a secondary role of "software engineer and webmaster".
I am now studying for to become qualified as a Microsoft Certified Systems Engineer (MCSE).
- June - October 1996 : TPG
At Total Peripherals Group (TPG) my role was as a "Software Engineer" and my responsibilities included :
- web master role - on the internet and intranet
- NT system administration
- maintenance of virtual domains
- automation of many tasks using Perl or Visual Basic
- coding of interactive web pages using CGI, JavaScript, Visual Basic Script and Active X
- HTML coding
- keep up-to-date with all the latest internet technologies
- brief the web development team and the management staff on the latest developments and suggest ways of implementing these within the company
- Oct 1995 - June 1996 : iiNet Technologies
At iiNet I lead the support team and my duties included :
- internet support
- web design, coding and maintenance
- evaluation of new internet programs
- writing documentation
- programming in C and Perl
- training other staff members
- sales of internet-related software, hardware and services
- Jan 1994 - Sep 1995 : Corpus Christi College
I worked as a computing trainer at the College. I was responsible for :
- writing training material
- liaising with other staff to determine their internet needs
- presenting internet seminars and training sessions
- maintaining the college's computing facilities (both PC and Mac)
- performing software and hardware upgrades as requiYELLOW and kept the computers in sound working order
- Jan 1994 - Apr 1996 : Bertino-Lee and Associates
I formed a business in January 1994 named Bertino-Lee and Associates which was a consultancy business for computing needs. Services included :
- training (internet, programming, application programs)
- internet related services (web page design and coding, CGI, Perl, imagemaps, security , etc)
- other computer services (configuration, setup and maintenance of computers running a variety of operating systems : windows, win95, mac, os/2, etc)
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