[Gateway 2000 logo]

Strike It Rich!
With Gateway GoldTM

 

You’ve struck it rich! Gateway Gold service and support is a comprehensive support program that comes with every Gateway PC at no additional charge. Features include expanded technical support hours, next-business-day replacement parts and available on-site service.

 

Gateway 2000 adds value to your purchase with Gateway Gold our award-winning service and support program. Not only will you see enhanced service and support with your Gateway investment but you can also purchase a variety of service options to meet the needs of all Gateway customers. The following is a description of the program:

Telephone technical support on all hardware and productivity software purchased through Gateway 2000, 24 hours a day, seven days a week.

On-site service is available to most locations in the continental United States, Alaska, Hawaii, Puerto Rico, and Canada. On-site services are provided by PC Technology Services, Inc. PLEASE NOTE: On-site service is not available for any external peripheral, including any monitor, mouse, keyboard or speaker, or any portable computer system.

On-site service will be dispatched when you and a Gateway 2000 technician determine it is necessary to install replacement parts and on-site is available in your area.

On-site service is available Monday through Saturday, 6:00 a.m. to 10:00 p.m., excluding holidays.

Requests for on-site service received on a Friday will be dispatched for the following Monday unless otherwise specified.

Next-Business-Day Response: Calls received prior to 6:00 p.m. CST will be eligible for next-business-day on-site response, depending on parts availability.

Parts Delivery: Any replacement parts will be shipped to a customer designated location via next-business-day delivery, pending parts availability and customer location, for orders received prior to 6 p.m. CST, Monday through Friday.

 

Gateway Gold premium service and support is an option available for desktop systems and the Destination Big Screen at the time of purchase or within one year of the original system delivery date. Following is a description of the optional program:

A dedicated 800 number will be provided to you for priority access to technical support for three years following your original system delivery date.

Upgrades the original on-site service agreement to a total of three years. On-site services are provided by PC Technology Services, Inc. PLEASE NOTE: On-site service is not available for any external peripheral, including any monitor, mouse, keyboard or speaker, or any portable computer system.

$99 at time of system purchase

$129 within one year of the original system delivery

 

With Gateway GoldSystem Installation program you can arrange for on-site installation of your Gateway 2000 desktop system(s). A PC Technology Services authorized technician will visit your location to unpack and install your new Gateway system(s).

Installation service is available Monday through Saturday, 6 a.m. to 10 p.m., excluding holidays.

Service will be delivered within three working days of your receipt of the new system.

There is a significant price break on the installation service for multiple systems at the same address.

 

The Gateway GoldAdd-Ons and Upgrades Installation program, allows you to purchase on-site installation of Gateway 2000 components. The service is limited in availability to select products in the Gateway Add-Ons and Upgrades product line.

Installation service is available Monday through Saturday, 6 a.m. to 10 p.m., excluding holidays.

This service is available for Gateway desktop systems and products only, and does not include network installation.

Before placing the order it will be necessary for the sales representative to verify that the components you are selecting are compatible with your system.

Custom Integration Services program helps large-volume purchasers customize their Gateway 2000 PCs to fir their individual needs. At the time of manufacture, qualifying business customers can integrate unique hardware and software not normally available from Gateway into their Gateway computers. Customized service and support programs are also available for new or existing Gateway PCs.

Access to Fee-Based Software Tutorial Service is now available from Gateway 2000. An independent supplier, Software Support, Inc., (SSI) will provide Gateway customers fee-based technical support on over 150 software tittles including telephone assistance with installation, configuration and problem resolution. This service is available in the continental U.S., Alaska and Hawaii 24 hours a day, seven days a week. If you need "how-to" or "educational" assistance with software purchased form Gateway, or technical assistance with non-Gateway software, you’ll be referred to SSI.

 

$25 for each software resolution charged to your credit card at 800-229-1103

$1.95 per minute for unlimited software support charged to your phone bill at 900-555-4695

FaxBack® and On-Line Services let you access immediate technical information. Anyone with a touch-tone phone and fax or fax/modem can call 800-846-4526 and receive documents that will help them get the most out of their Gateway PCs. Gateway 2000 also operates a Bulletin Board Service and has area on CompuServe, America On-line and Prodigy.


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