x2TM TECHNOLOGY UPGRADES - FREQUENTLY ASKED QUESTIONS
When will the x2 Technology upgrade be available for the TelePath® 33.6 Data/14.4 Fax Modem for Windows (MODISA007AAUS, ABUS, ACUS)?
The x2 Technology upgrade is now available for the TelePath 33.6 Data/14.4 Fax Modem for Windows. Customers who have already purchased their system with the TelePath 33.6 Data/14.4 Fax Modem for Windows will be able to upgrade their current modem to x2 technology free of charge with the installation of this new software. The upgrade to x2 Technology is available on the BBS and from the Gateway 2000 Web site.

What about upgrades for the TelePath 33.6 Data/14.4 Fax Modem (MODISA008AAUS, ABUS, ACUS)?
Since the TelePath 33.6 Data/14.4 Fax Modem is a controller based modem, a hardware change would be required to upgrade that modem to x2 Technology. After investigating the feasibility and cost of this upgrade option, it was determined that it was not the best solution for our customers because of the price of the part ($60) and complexity of the installation. We have instead, developed two options to allow customers with the TelePath Fax Modem to upgrade to x2 Technology. Those two options are:

  1. Customers may purchase the TelePath Modem for Windows with x2 Technology at a price of $69. The TelePath Modem for Windows with x2 Technology is available now.
  2. Customers may purchase the TelePath Modem with x2 Technology, which is a controller-based modem similar to the current TelePath 33.6 Data/14.4 Fax Modem, at a discounted price. Pricing has not been finalized at this time. The TelePath Modem with x2 Technology modem is expected to be available in late Q3'97 or early Q4'97.

To be eligible for the special price offers, customers will need to be qualified by an Add-Ons Sales Representative. To be qualified, a customer must have purchased the TelePath 33.6 Data/14.4 Fax Modem (MODISA008AAUS, ABUS, or ACUS) after August 1, 1996 through the present, in order to receive the discounted prices of the above modems.

There have also been questions from our customers on the US Robotics retail x2 upgrade for the Sportster modem. Since the TelePath 33.6 Data/14.4 Fax Modem is a Gateway specific product, the retail upgrade for the Sportster product, priced at $60, will not work with the TelePath 33.6 Data/14.4 Fax Modem. We feel that our two upgrade options outlined above provide a cost effective and a better long-term solution for our customers than would an upgrade package similar to what is being used with the Sportster.

Many Gateway 2000 products are custom engineered to Gateway 2000 specifications, which may vary from the retail versions of the software and/or hardware in functionality, performance or compatibility. Please ask your sales rep to explain any differences. The information in this document has been carefully checked and is believed to be accurate. However, Gateway 2000 assumes no responsibility for any inaccuracies that may be contained in this document. In no event will Gateway 2000 be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission, even if advised of the possibility of such damages.



[Products] [Global Site] [Tech Support] [Corporate Information] [The Cow Zone] [What's New] [Glossary] [Search] [Home]

[Gateway 2000]
Copyright © 1996 Gateway 2000 Inc. All rights reserved.
Please see our Legal Information. Please send feedback to Webmaster Central.