Gateway GoldTM service and support is a comprehensive support program that comes with every Gateway PC at no extra charge. All desktops and portables come with 24-hour, seven-day-a-week technical support. Desktops and Destination Big Screen PC/TVs come with a three-year limited warranty(not including the Destination 31" monitor which comes with a one-year limited warranty) and one-year on-site service. Our portable PCs come standard with a one-year limited warranty. Any replacement parts needed during the warranty period are shipped via overnight express.
Gateway Gold premium service and support is an option available for desktop systems and the Destination Big Screen PC/TV at the time of purchase or within the first year of original delivery date. Gateway Gold premium service and support extends the standard on-site coverage to a total of three years and includes priority access to Gateway technical experts through a special toll-free number.
Gateway Gold a la carte service and support offers optional service packages to meet the needs of Gateway customers. Options include on-site system setup and add-on component installation which are provided for a fee, based upon the number of systems and components involved in the installation. Fee-based technical software support is also available and includes installation, configuration and problem resolution on over 150 software titles.
Custom Integration Services program helps large-volume purchasers customize their Gateway 2000 PCs to fit their needs. At the time of manufacture, the CIS program allows qualifying business customers to integrate unique hardware and software not normally available from Gateway into their Gateway computers. Customized service and support programs are also available for new or existing Gateway computers. Call our sales team for details on the CIS program.
FaxBack® and On-Line Services let you access immediate technical information. Anyone with a touch-tone phone and fax or fax/modem can call 800-846-4526 and receive documents that will help them get the most out of their Gateway PCs. Gateway 2000 also operates a Bulletin Board Service and has areas on CompuServe, America Online and Prodigy. Our World Wide Web page at www.gw2k.com also offers technical support help for the top 10 questions posed to our technicians.
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