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Printouts Are Not What You Expected

Incorrect or garbled characters
Incorrect margins
Inverted image
Blank pages print
Printout has smears on the bottom edge
Printing is too slow

If one of the following problems has occurred, try the solutions listed for the problem.

Incorrect or garbled characters

Try one or more of these solutions:

  • Turn off the printer and computer. Make sure the printer's interface cable is plugged in securely.

  • If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs, then point to EPSON Printers, and point to EPSON Printer Port Uninstall. Follow the messages on the screen.

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Incorrect margins

Try one or more of these solutions:

  • Check the margin settings in your application software.

  • For Windows, check the settings in the Paper dialog box. Make sure they're correct for the paper size you're using.

For Macintosh, check the settings in the Page Setup dialog box. Make sure they're correct for the paper size you're using.

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Inverted image

Turn off the Flip Horizontal setting in the printer driver, or the "Mirror" setting in your application software. For instructions, see online help for the printer driver or for your application.

For Macintosh, see also Using the Advanced settings.

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Blank pages print

Try one or more of these solutions:

  • For Windows, check the settings in the Paper dialog box. Make sure they're correct for the paper size you're using.

For Macintosh, check the settings in the Page Setup dialog box. Make sure they're correct for the paper size you're using.

  • Run the Head Cleaning utility to clear any clogged nozzles. For Windows 95 and Windows 98, you can start the Head Cleaning Utility now.

After trying one or more of these solutions, run a printer operation check to check your results. See Running a printer operation check.

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Printout has smears on the bottom edge

Try one or more of these solutions:

  • If the paper is curled toward the printable side, flatten it or curl it slightly toward the opposite side.

  • Set the adjust lever to the "+" position.

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Printing is too slow

Try one or more of these solutions:

  • Don't run too many applications at the same time. Close any applications you are not using at the moment.

  • Delete unnecessary files to make room on your hard disk drive.

  • Your computer may not have enough memory. See your computer manual for details on increasing computer memory.

  • If you upgraded from Windows 95 to Windows 98, uninstall the printer software using Add/Remove Programs in Windows, then install the software again.

images/note.gif Note:
For further tips, see Increasing the Print Speed for Windows, or Increasing the Print Speed for Macintosh.

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