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Printer Doesn't Print

All lights are off
Lights came on and then went out
Only the power light is on
Paper out light is flashing or on
One of the ink out lights is flashing or on
All lights are flashing

If one of the following problems has occurred, try the solutions listed for the problem.

All lights are off

  • Press the power button and make sure the printer is on.

  • Turn off the printer and make sure the power cord is plugged in securely.

  • Make sure your outlet works and is not controlled by a wall switch or timer.

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Lights came on and then went out

The printer's voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

If the voltage doesn't match, DO NOT PLUG YOUR PRINTER BACK IN. Contact EPSON. See Where to Get Help.

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Only the power light is on

Try one or more of these solutions:

  • Turn off the printer and computer. Make sure the printer's interface cable is plugged in securely.

  • Make sure there's no packing material in the printer.

  • If the check page prints, make sure the printer software and your application software is installed correctly.

images/note.gif Note:
If you're trying to print a large image, your computer may not have enough memory to print.

  • If you are using Windows NT 4.0, try to uninstall the EPSON Printer Port. Click Start, point to Programs and EPSON Printers, then click EPSON Printer Port Uninstall. Follow the messages on the screen.

  • Clear any stalled print jobs from the Spool Manager. For Windows 95 and Windows 98, you can Clear all print jobs now.

  • If the printer sounds like it's trying to print, but can't, run the Head Cleaning utility. For Windows 95 and Windows 98, you can start the Head Cleaning Utility now.

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Paper out light is flashing or on

  • If the paper out light is flashing, remove any paper that may be jammed in the printer.

  • If the paper out light is on, load more paper in the sheet feeder.

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One of the ink out lights is flashing or on

  • If the or ink out light is flashing, ink is low. Prepare a replacement cartridge.

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All lights are flashing

Follow these steps:

1. Remove any paper in the printer.

2. Turn the printer off, wait a few seconds, and then turn it on again.

3. If the lights still flash, turn the printer off and check the inside of the printer for any foreign objects or pieces the paper. Remove all foreign objects and paper, then turn on the printer again.

4. If the lights still flash, contact EPSON. See Where to Get Help.

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