Welcome to the Help Desk system.
This system was created with JDesignerPro,
the Java Intranet application solution from BulletProof.

For the HelpDesk application to load an run successfully this page must be loaded in your browser using a URL such at the following:

http://www.mydomain.com/JDesignerPro/HelpDesk.htm

Using a file:/// URL may not work due to the security restrictions of some browsers.

As soon as you load this page, the Help Desk system will automatically begin loading. This Help Desk system will load as a webtop application. A webtop application is a Java-based system that runs within the browser Java Virtual Machine, but opens as a full window of its own, outside the browser client.

At first you will see the login screen. Your login ID choices for this Help Desk system are:

Each of the passwords is exactly the same as the login name, ie: user, supportadmin, also enters "supportadmin" as the password. The usernames and passwords are completely customizable by you from within the system.

The user profiles for the Help Desk system are:

Let's get started. Enter "supportadmin" as the username and password in the login window and press OK

All users have access to the Help text screens within the Help Desk system.

There is a set of mock support requests in the table that is installed automatically with the system. Use these as a guidline.

For further information on JDesignerPro see BulletProof's web site at http://www.bulletproof.com/JDesignerPro/.


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