Help Desk System
Welcome to the Help Desk application built with JDesignerPro, the Java Intranet application builder from BulletProof Corp. This application is meant to be a starter-level Help Desk system, although it is highly scalable.
The 5 parts of this application are:
- Support Request This is the basic user entry screen for a new problem.
- Self Help This allows users and support personnel to browse past support requests to find the solution of theirs without entering a request.
- Admin Detail This is the screen for the support group administrator.
- Request Detail This is similar to Admin Detail, but it allows the support person to see only the items assigned to him or her.
- Open Requests This is a spreadsheet listing of all support requests for the support personnel.
There are also the standard JDesignerPro elements.
- The Builder and System Maintenance. These sections of JDesignerPro allow you to customize the Help Desk System or build your own applications from scratch. For a more detailed explanation of JDesignerPro and a complete manual, please visit http://www.bulletproof.com.
- Help text. JDesignerPro includes an HTML browser component that you are viewing right now. It is used within JDesignerPro and this Help Desk System for Help text delivery.
Help Desk User Profiles
All the usernames and passwords are customizable by you.
For this demo, each password is the same as the username.
e.g.: user, support2, also uses "support2" as the
password.
The Help Desk application has four levels of users.
- The first is the Employee, who logs in as Guest with no password. This person sees the Support Request screen, for request entry, and the Self Help Screen.
- The next level is the support professional. This person logs in as support1, support2, support3, or support4. The support person sees Request Detail, Self Help and Open Requests.
- The next is the Support Administrator with username, supportadmin. The Support Admin has access to Admin Detail, Open requests and Self Help. This person can see all the requests, open and closed.
- There is also the general JDesignerPro System Administrator, sysadmin. This person sees all the Builder and System Maintenance screens.
When you try the Help Desk System, you must
appoint someone to be sysadmin, supportadmin, support1-4 and
assign appropriate passwords. The username, Guest, never
requires a password. Any number of users may login as
Guest at the same time.
JAGGServer, part of the JDesignerPro system, handles the
scaling automatically.
Copyright 1996-1998
BulletProof Corporation
http://www.bulletproof.com