JDesignerPro by BulletProof Help Desk System - Support Request


This is a simple entry screen for Guest level users to enter a problem into the Help Desk System. It is a Submit screen with one-way transaction. It offers no update or search capability. This is done on purpose to retain security and simplicity for the general Employee population who will be using it.

The fields cover everything necessary to enter a complete action request. The Call ID field is the only field on the form that is not enterable. It is the Primary Key for the Help Desk System and is auto-numbered.

Each of the fields has a pop-up message that appears in the Status Bar at the bottom left of the screen. Users simply enter all pertinent data and press Submit. The request will be placed into the database for immediate access by the support personnel.


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