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<H2><A ID="SECTION00001000000000000000"> Technical Support</A> </H2>

<P> If you can't find the answers to your questions in the documentation or the Help system, contact our Technical Support service. We urge you to submit questions by electronic mail whenever possible in case our technical staff needs to obtain your file to diagnose and solve a problem. When you contact Technical Support, please be prepared to provide complete information about the problem you're trying to solve. Our technical staff must be able to reproduce the problem exactly from your instructions. If you contact us by telephone, please be sitting at your computer with <I>Scientific Notebook</I> running.

<P> Any time you need to contact Technical Support, please provide the following information:

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<UL> <LI>your <I>Scientific Notebook</I> serial number

<P> </LI> <LI>the version number of the Windows system you're using

<P> </LI> <LI>the version number of <I>Scientific Notebook</I> you're using (From the Help menu, choose About Scientific Notebook to find the version number.)

<P> </LI> <LI>the type of hardware, including network hardware, you're using

<P> </LI> <LI>a description of what happened and what you were doing when the problem occurred

<P> </LI> <LI>the exact wording of any messages that appeared on your screen <P> <BR> </LI> </UL>

<P> <!– MATH $\blacktriangleright$     –> <IMG STYLE="" SRC="img1.png" ALT=" $\blacktriangleright$">&nbsp;&nbsp;&nbsp;&nbsp;<B>To contact Technical Support</B>

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<UL> <LI>Contact Technical Support by electronic mail, fax, or telephone between 9 A.M. and 6 P.M. Eastern time: </LI> </UL>

<P> <P><!– MATH

bfInternet electronic mail address: support@kdc.com bfFax: (606) 647-5020 bfTelephone: (800) 214-2661 or (800) 423-0563    

–> </P> <DIV ALIGN="CENTER"> <TABLE CELLPADDING=3> <TR><TD ALIGN="CENTER"><tex2html_col_mark> <tex2html_text_mark>bfInternet electronic mail address: support@kdc.com <tex2html_col_mark> <tex2html_row_mark> <tex2html_col_mark> <tex2html_text_mark>bfFax: (606) 647-5020 <tex2html_col_mark> <tex2html_row_mark> <tex2html_col_mark> <tex2html_text_mark>bfTelephone: (800) 214-2661 or (800) 423-0563 <tex2html_col_mark></TD> <TD ALIGN="CENTER">&nbsp;</TD> <TD ALIGN="CENTER">&nbsp;</TD> </TR> </TABLE> </DIV><P></P>

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