RealPlayer Error Messages

RealPlayer will occasionally run into situations it can't handle, due to circumstances beyond its control. These circumstances generally fall into one of two categories:

1. Connection RealPlayer is unable to establish or maintain a connection to the network, Internet or server.
2. Web browser RealPlayer is unable to find or launch your Web browser.

The following error messages may appear in response to one or more of these situations.


Autoconfiguration Failed

If Autoconfiguration failed, the most likely cause is that you have lost your connection to the Internet or to your company LAN.

  1. Check to make sure that your physical connections (the wires) are attached.

  2. Check to see if your modem is still connected to the Internet or, if at a company, that you still have a connection to your network.

    If your modem is no longer connected, turn it off for a few seconds, then turn it on again and try to reconnect to the clip you were trying to access. Your modem should dial out again.

    If you are physically connected to the LAN, try restarting to reestablish your connection.

  3. If you are connected to your LAN but still unable to Autoconfigure, contact your System Administrator and tell them you are having a Proxy problem with the Firewall.

Why can't I play clips at work? More information about firewalls.

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Incorrect Response Received from Error Server

Unable to connect to RealNetworks' online Error Help.

Please check your Internet connection.

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Unable to Connect to the Internet

Most likely, your network or dial-up connection has been lost.

Please reconnect and try again.

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Unable to Launch Web Browser

RealPlayer cannot find a Web browser to launch.

Probable causes:

  1. You do not have a Web browser (for example, Netscape Navigator) installed.

    Install a browser to avoid this message in future.

  2. Your browser installed incorrectly.

    Reinstalling the browser should correct the problem.

  3. You have very little space left in your /tmp directory, which will cause the browser to fail.

    You may try to delete unnecessary files to free space.

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