QUALITY - Total Quality Management (TQM) in Manufacturing & Service Industries

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QUALITY is the electronic communications network for discussing TQM in the manufacturing and service industries. TQM refers to an organizational wide effort to achieve quality. It can be described as a philosophy that is intended to involve everyone in the organization in a quest for quality, with customer satisfaction as the driving force. The topics for discussion on QUALITY are grouped into three areas, 'Quality Systems', 'Quality Standards', and Case Studies and Research Papers.

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