Troubleshoot importing contacts from Microsoft Outlook

I imported an Outlook Contacts folder, but some of my contacts are missing.

I dragged and dropped a contact from Outlook to Customer Manager, but now I can't find it.

Customer Manager's File customer names as setting is applied to contacts that are dragged and dropped from Outlook. The contact might be displayed differently than it is in Outlook.

For example, a contact displayed as FirstName LastName in Outlook might be displayed as LastName, FirstName in Customer Manager, depending on the setting in Customer Manager.