One or more of my customers is not included in the mail merge.
The customers might not have been selected in Customer Manager before the mail merge was started. Select the customers you want as recipients and then try again.
In the Mail Merge Recipients dialog box, the check box next to the customer's name may have been cleared. Select the check box to select the customer.
There are blanks in the merged document where customer information should appear.
Fields in the Contact Information form in Customer Manager were not filled in. Enter the information in the form and then try again.
To change information in the form, do the following:
I get a message saying the Do not send mail flag or the Do not fax flag has been selected.
In the Contact Information form in Customer Manager, you can indicate whether a customer prefers not to receive e-mail messages, phone calls, mail, or faxes. If one of these options is selected for a mail merge recipient, you will receive a message to remind you of the preference. You can still include the customer in the mail merge.
Customers that I filtered out in Customer Manager are included in the Mail Merge Recipients dialog box.
All customers will be listed in the dialog box. Only the customers that you selected in Customer Manager, however, will be selected as mail merge recipients in the dialog box.
Note You can use the check boxes in the dialog box to add or remove recipients from the mail merge.
The customer's home address appears instead of work address.
The Use home address as mailing address check box is selected in the Contact Information form in Customer Manager.
To clear the check box, do the following:
Contacts from my direct mail list appear in the mail merge instead of contacts from my customer list.
The mail merge was started in the Direct Mail folder. Open the Customers folder, select the customers you want to include in the mail merge, and then try again.
I want to select my customers when I create a mail merge in Microsoft Word or Publisher.
Some of the fields in my customer form are not available as mail merge fields.
While you can use your essential customer information when you create a mail merge, not all of the Customer Manager fields are available in the Microsoft Word or Publisher Mail Merge Wizard.