Because Microsoft Customer Manager runs inside of Microsoft Outlook, you can open or view a Customer Manager folder as you would any folder in Outlook. By default, Customer Manager provides the following seven folders: Communications folder, Customers folder, Direct Mail Lists folder, Invoices folder, Notes folder, Opportunities folder, and Payments folder. You use each folder based on the type of item you're working with.
Caution Customer Manager folders should not be renamed or moved. Information stored in the moved or renamed folder might be lost.
If the folder is renamed, you must restore the folder to its original name immediately.
If a folder is moved, the folder must be moved back to its original location in the folder list immediately.