Customer Manager is not tracking any of my letters, e-mail messages, or phone calls.
Be sure that you have turned on communication tracking.
Customer Manager is not giving me an alert when I receive an e-mail message from a customer.
Customer Manager searches only in your Inbox for new messages. If you have customized your mail delivery folders, Customer Manager might not be able to find the new messages. If you create a rule in Outlook to move e-mail messages from a particular customer to a folder under Inbox, for example, Customer Manager might not be able to find and track the incoming e-mail message.
Check to see if you have set up a customized mail delivery folder for the customer. If this is the case, re-direct the mail to your Inbox.
To redirect your mail to your Inbox:
My communication item says *Attachments have been removed from the original e-mail, but the original e-mail message does not have an attachment.
The e-mail message might have been sent with a background graphic. Customer Manager processed the background as an attachment. In this case, the background has been removed.
Customer Manager did not open the Caller ID dialog box upon receiving a phone call.
The Caller ID feature catches the incoming caller information on the third ring. If you answered the phone before the second ring, Customer Manager might not yet have processed the caller information.
I sent an e-mail message to addresses on a direct mail list, but Customer Manager did not track all of the communications.
Customer Manager only tracks communications containing full e-mail addresses in the To field. E-mail messages sent to a network alias, for example, are not tracked.
If you want Customer Manager to track your outgoing e-mail messages, type the full e-mail address in the To field.
Customer Manager created a communication item for an incoming e-mail message, but it did not include a copy of the message body.
Be sure that you have turned on the Copy message body option.
Note You can specify the maximum message size that you want Customer Manager to copy in to the communication item. The default size is 5 KB.