Change the conflict resolution setting

A conflict results when Microsoft Customer Manager and your accounting program contain different records with the same name. For example, both Customer Manager and your accounting program might contain Invoice #555, but the invoice in your accounting program contains more recent information than the other. The conflict resolution option determines whether the changes will be updated in Customer Manager when you import accounting data.

If you choose to favor the information in Customer Manager, then changes you make in your accounting program will not be updated in Customer Manager. If you choose to favor the information in your accounting program, then changes will be updated in Customer Manager.

By default, Customer Manager data is favored. To set the conflict resolution option in favor of your accounting program, do the following:

  1. On the Customer Manager Tools menu, click Options.
  2. Click the Accounting Program tab.
  3. Under Conflict Resolution, select the Accounting program data option, and then click OK.