Troubleshoot checking for duplicate records

Why is there a "#" next to a name in the Resolve Duplicate Records dialog box?

Customer Manager appends a "#" to the names of all customers that were imported from programs other than Microsoft Outlook.

After I imported my accounting data, Customer Manager did not find duplicates that I know are in my database.

When you import data, Customer Manager checks the records in the file you are importing against the records already in your company database. It does not check whether records in your company database are duplicated in the database itself.

To avoid creating duplicate records in your company database, you should check for duplicates each time you import contacts or update accounting data.

When you check for duplicates at any time other than when you import data, however, Customer Manager automatically checks whether records in your company database are duplicated in the database itself.

Customer Manager did not find duplicate opportunities, notes, invoices, or payments.

Customer Manager searches for duplicate accounts or customers only.