Troubleshoot importing contacts from Microsoft Outlook
I imported an Outlook Contacts folder, but some of my contacts are missing.
- The Import all contacts from selected folder option might not have been selected in the Import Outlook Contacts Wizard. To select the option:
- On the Customer Manager Tools menu, click Import Outlook Contacts.
- Click Next.
- Select Import all contacts from selected folder, and then click Next.
- Click Finish.
- By default, Customer Manager will import only those contacts located in the Contacts folder. To import contacts in another folder:
- On the Customer Manager Tools menu, click Import Outlook Contacts.
- Click Next.
- Under Import contacts from, click Browse.
- Select the folder that you want to import, and then click OK.
- Select Import all contacts from selected folder, and then click Next.
- Click Finish.
- Customer Manager cannot import Outlook contacts that are marked as private. To import a private Outlook contact, you must first open the contact in Outlook, click the General tab, and then clear the Private check box.
I dragged and dropped a contact from Outlook to Customer Manager, but now I can't find it.
Customer Manager's File customer names as setting is applied to contacts that are dragged and dropped from Outlook. The contact might be displayed differently than it is in Outlook.
For example, a contact displayed as FirstName LastName in Outlook might be displayed as LastName, FirstName in Customer Manager, depending on the setting in Customer Manager.