Troubleshoot Web forms

I can't find my form data file.

Your form data file is located in the directory where you told Microsoft Publisher to publish your Web site. When you use the Web Publishing Wizard to publish your site to the Web, a message box appears that contains the Web server address. If necessary, confirm the address with your Internet service provider.

The form data I received isn't what I expected.

The data you receive from your form consists of the labels you chose when you set the properties of your form controls and the values that either you chose or the user entered. Try changing some of the labels and values to make your data more useful.

I received only some of the data from my form.

The user might not have filled in the entire form. With forms, you either receive all of the data that was entered or none of it.

If you placed more than one set of option buttons on your form, you might not have defined each set as a group. If you don't define each separate set of options as a distinct group, every option button on your form is part of one large group. This means that your readers can click only one option button on the entire form, and you will receive data from only one option button.

I haven't received any data from my form.

Make sure that your Web site was published to the Web successfully. Test the site on the Web and then check with your Internet service provider.

If your data is being saved in a file on a Web server, verify the following:

If your data is being sent to you in e-mail, verify the following:

If you use a program supplied by your Internet service provider to receive your data, check with your provider to verify the following:

My form data file doesn't appear on the Web server.

The file that you named in the Command Button Properties dialog box is created when you publish your site to the Web. If the file is not there after publishing, republish your site.

If the file is still not on the Web server, you might have typed an invalid file name. Check with your Internet service provider to see if there are any file naming limitations for that Web server, and then verify that the file name you chose is valid. You might have typed the full path of the file. Do not include the path when you type the file name; only type the file name and extension.

Do not delete the form data file. Your file will not be recreated when users submit data.