Troubleshoot printing envelopes

I can't find the envelope size that I need

Your envelope might be a nonstandard size. To increase your chance of printing your special-sized envelope correctly, follow this procedure.

  1. On the File menu, click Page Setup.
  2. Click the Layout tab.
  3. Under Choose a Publication Layout, click Envelopes.
  4. Under Envelope Size, click Custom Size.
  5. Enter the width and height of your envelope.
  6. Click OK.
  7. Try printing your publication again.

Note   Many printer drivers do not support custom paper sizes. You might need to try some of the envelope sizes that your printer does support and adjust your layout accordingly.

Text or graphics don't print in the right place on my envelope

Text or graphics might appear misplaced for any of the following reasons:

The selected envelope size doesn't match the selected paper size

If the envelope size you chose doesn't match the selected paper size, choose which of the two sizes you want Publisher to use when you print your envelope.

Do one of the following:

Have Publisher use the selected envelope size regardless of the selected paper size

  1. On the Tools menu, click Options.
  2. Click the Print tab.
  3. Select the Automatically use envelope paper sizes box.

Have Publisher use the selected paper size regardless of the selected envelope size

  1. On the Tools menu, click Options.
  2. Click the Print tab.
  3. Click the Automatically use envelope paper sizes box to clear it.

The orientation and placement are incorrect

If text and graphics are placed incorrectly on the envelope or miss the envelope entirely, follow this procedure to ensure correct orientation and placement.

  1. On the Tools menu, click Options.
  2. Click the Print tab.
  3. Select the Print envelopes to this printer using these settings check box.
  4. Under Orientation, select the option you want.
  5. Under Placement, select the option you want.
  6. Select any other options you want in this dialog box.

Note   To use Publisher's default settings again, click the Print envelopes to this printer using these settings box to clear it.

The page is not set up correctly for envelopes

Your envelope's size setting might not match the paper size setting, so some text might be off the page.

  1. On the File menu, click Page Setup.
  2. Click the Layout tab.
  3. Under Publication type, select Envelopes.
  4. Under Page size, select the envelope size you want.
  5. Click OK.
  6. Try printing your envelope again.